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Bitrix24 vs PhoneBurner: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 3,831 reviews from Call Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.1
Chat/Messaging
4.5
Call Tracking
NA
Call Logging
3.9
Call Recording
4.1
% Fit
Missing features
Not enough reviews
Feature ratings
Call Center Management
4.2
Chat/Messaging
NA
Call Tracking
--
Call Logging
4.5
Call Recording
4.4
User satisfaction
4.2
User reviews924
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.8
User reviews174
Ease of use
4.8
Functionality
4.6
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Results-driven B2B and B2C businesses. Maximize lead value and rep efficiency with dialer software built to increase answer rates and quality live interactions, while streamlining everything else.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

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video-c74da455-f7df-42e3-6117-08d92c6be272
Haley N
New Home Specialist
5.0

Haley: I'm Haley, I'm a new home specialist for a residential builder. I give PhoneBurner five out of five. And click below for more reviews like this. PhoneBurner basically lets you dial numbers very quickly. And so before using PhoneBurner I was just kind of doing it manually, which was inefficient especially when calling from large specialized lists. In my role, we will, I'm in residential home building, so when we roll out new communities of homes I have an interest list that's very long accumulated over a long period of time. And so dialing from that list manually was just very inefficient. PhoneBurner allowed me to save a ton of time, especially for stuff like that. PhoneBurner was recommended to me by a consultant that we work with, along with a couple other people in the industry. It has saved me a ton of time. I love that I can create specialized voicemails to leave for people. Along with, it'll send out an email to people who I'm calling. So it's just really solved the problem that I had before. And I haven't ever felt the need to look into anything other than PhoneBurner. From what I remember, if it was hard I would remember more. But I believe it was relatively easy. I know that they did an onboarding session with me, the people at PhoneBurner. There's been a couple things here and there that I've had questions about and I've just kind of hopped on, I don't know if it chat or phone call, and they've helped me kind of with any other additional onboarding stuff later. Just to tweak processes and things like that. I believe that they let me have a free trial. And so being able to test the software before purchasing it was really great. I would encourage anybody to try it out first because after I tried it out, I was sold.

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User interface
113540 video thumbnail}
1 Video
134672 video thumbnail}
1 Video
113540
5 screenshots
134672
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Bitrix24

10/41
  • Alerts/Escalation
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transcription
  • Call Transfer
  • Call Whispering
  • Computer Telephony Integration
  • Contact Management
  • Dashboard
  • Inbound Call Center
  • Manual Dialer
  • Monitoring
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Voice Mail
  • Voice Recognition
  • Activity Tracking
  • API
  • Call Recording
  • Chat/Messaging
  • CRM
  • Interaction Tracking
  • IVR
  • Multi-Channel Communication
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Call Center Software Features -

PhoneBurner

Top Features
24/41
Show Call Center Software Features +
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
PhoneBurner
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
PhoneBurner
  • By PhoneBurner
  • Located in United States
  • Founded in 2009
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