# Compare Bitrix24 vs Help Scout 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Bitrix24 and Help Scout based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/113540-136909/Bitrix24-vs-Help-Scout

---

# Bitrix24 vs Help Scout Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Bitrix24Help Scout2/4 selected

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$69.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [990 reviews](#user-reviews)

Positive

811

Neutral

120

Negative

59

[## Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.6 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Starting Price

$55.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

Based on [226 reviews](#user-reviews)

Positive

212

Neutral

13

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 6,726 reviews from live chat software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

Single Sign On

NA

Chat/Messaging

4.6

Real-Time Notifications

4.4

Real-Time Monitoring

NA

Mobile Access

4.1

62%Fit

Not enough reviews

Feature ratings

Single Sign On

\--

Chat/Messaging

4.9

Real-Time Notifications

4.3

Real-Time Monitoring

\--

Mobile Access

4.2

User satisfaction

User satisfaction

4.2

User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Ease of use

4.0

Functionality

4.3

Value for money

4.2

Customer support

4.0

User satisfaction

4.6

User reviews[226](https://www.capterra.com/p/136909/Help-Scout/reviews/)

Ease of use

4.7

Functionality

4.3

Value for money

4.4

Customer support

4.6

Price starts from

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$55Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

Best for

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

## User reviews

Pros & cons

SS

Shenella S.

Customer relations

> "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

LR

Larissa R.

SRD LEAD

> "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AU

Adrian U.

CEO

> "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925)

VR

Verified Reviewer

Marketing Manager

> "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Marketing Manager

> "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

Nurudeen O.

Business Outreach Analyst

> "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

RC

Remy C.

Director

> "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878)

Nurudeen O.

Business Outreach Analyst

> "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

RK

Raj K.

Managing director

> "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

SS

Shenella S.

Customer relations

> "Customer support is not that great and it can take days to solve issues within the software."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

VR

Verified Reviewer

Executive Director

> "The platform met our needs for remote work connection, CRM, documentation, and more."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

Zaina K.

Brokerage Operations Specialist

> "We did not ultimately end up using this program and subscribing due to some technical errors with the program."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299)

MZ

Mahe Z.

Human Resource

> "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933)

RC

Rajesh C.

President

> "It need too many clicks for the smallest thing and export in sheet format was not working."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799)

SS

Shenella S.

Customer relations

> "Extensive options available for customization which helps make the software really a part of the business!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

GF

George F.

Volunteer Support Worker

> "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806)

ML

Malachi L.

Director of African Leadership Programs

> "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193)

LR

Larissa R.

SRD LEAD

> "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

JH

Jamie H.

Executive Vice President at FEVO

> "This helps reduce the need for multiple platforms and keeps everything more connected."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480)

CC

Christopher C.

CEO

> "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538)

Nurudeen O.

Business Outreach Analyst

> "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

LR

Larissa R.

SRD LEAD

> "We're experiencing an error with card merging that's been open for over a month."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

RK

Raj K.

Managing director

> "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

AP

Andy P.

Director

> "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729)

ŞEnol K.

Business Developer

> "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901)

Rashmi A.

Graphic Designer

> "Sometimes when internet is slow, it doesn't apply previous actions to it."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

FD

Francesco D.

CEO

> "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864)

JB

Jessica B.

Digital Content Creator

> "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. "

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349)

Nonjabulo S.

Marketing Officer

> "However, the setup can be a little confusing, and it took me some time to get used to all the features."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391)

VR

Verified Reviewer

Content Team Lead

> "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726)

RR

Roccini R.

CSM

> "The desktop version, I don't know if it was me, I can't seem to find the CRM portion."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546)

AN

Aviraj N.

CSG Manager

> "Being an SME, I have had the privilege of working with the product team and many clients for implementation."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945)

AZ

Ali Z.

Zeyyun

> "The CRM system is so full of bugs and nasty little details they havent even thought about."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

AZ

Ali Z.

Zeyyun

> "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

MB

MArco B.

Sales

> "Interface is a little too complex and colorfull."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029)

KF

Kathryn F.

Administrative Assistant

> "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695)

LC

Lukasz C.

IT Specjalist

> "Poorly developed very basic functions that issue the basis for work."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

VM

Vinod M.

Director of Global Operations

> "The CRM, task management and chat functionality all work seamlessly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036)

PC

Pietro C.

Project Manager

> "Some features and functions are not elaborated and thought well."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883)

AL

Angou L.

HR Manager

> "It has seamless features that scheduling easy and efficient."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507)

CC

Cristopher C.

CEO

> "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018)

MM

Mathew M.

Summer Talent Intern

> "It offers a variety of services including communication services."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144)

CM

Cheryl M.

Ceo

> "Not the most user friendly interface found it complex at times"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177)

LC

Lukasz C.

IT Specjalist

> "Great flexibility in the programme and the ability to add your own functions to many modules."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

Frank C.

Independent Business Owner

> "Not a value for the money."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

Domingo Antonio A.

University average technician

> "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952)

Isdiana R.

Mechanical Engineer

> "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906)

PM

Petras M.

CEO

> "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223)

Raul Antonio Z.

Graduate

> "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843)

VR

Verified Reviewer

Marketing Manager

> "In the future, any issues were resolved very quickly, usually within an hour."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Quality System Manager

> "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998)

Delly S.

Telemarketer

> "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995)

MH

Mohamed H.

Marketing Manager

> "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673)

Saskia M.

Senior Director Sales Marketing

> "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952)

BH

Brian H.

owner

> "The support Waite time was the worst, took to long time"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015)

SK

Sven K.

System IT und Marketing

> "The system has since fulfilled its purpose and supports us well alongside our existing system."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793)

Tameem A.

Property Consultant

> "When the connection goes wrong, we can lose so many unsaved updates"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494)

Eileen J.

Office Manager

> "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347)

MT

Mahendra T.

CEO

> "you are not providing a similar service like them!!!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296)

CF

Connor F.

People and Culture Coordinator

> "It keeps tasks in order, deadlines on track and team members aligned."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Julio G.

General Manager

> "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "Flexibility, adaptability, it has a lot of tools and a strong api directory."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Sarfaraz K.

SEO Manager

> "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Nurudeen O.

Business Outreach Analyst

> "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178)

MF

Muhammad F.

Manager

> "It's mobile app functionality is quite limited."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332)

VR

Verified Reviewer

Executive Director

> "The user interace was mostly intuitive and easy to use."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

DP

Diego P.

ict manager

> "web app non very user friendly, app is better"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304)

EB

Ewa B.

Marketing Team Lead

> "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688)

CF

Connor F.

People and Culture Coordinator

> "Proven game changer tool for empowering team meetings to be more productive and professional."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Manish B.

Digital Marketer | WordPress

> "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457)

Abel A.

Agent

> "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088)

Julio G.

General Manager

> "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

SM

Samuel M.

General Manager and Head of Operations

> "Instant messaging and live chat are the key features which I like using."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172)

VR

Verified Reviewer

CDO

> "Some of our clients don't like Hubspot, or find it too expensive."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317)

John G.

Supply Chain Managing Officer

> "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823)

Sarfaraz K.

SEO Manager

> "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Rashmi A.

Graphic Designer

> "I like to use Betrix24 to get data of employees."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

VR

Verified Reviewer

Business development department

> "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006)

[View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

VR

Verified Reviewer

People Operations

> "Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635)

MO

Meghann O.

Customer Success Manager

> "I don't love the recent updates and we often had technical issues of our webhook disabling."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6608555)

VR

Verified Reviewer

People Operations

> "It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___7133635)

TP

Thomas P.

Head of Customer Success

> "They are constantly making poor decisions when designing updates."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6517003)

AB

Angelica B.

University Intern

> "Teams can work together on client queries using the software's collaborative inbox, which leads to quicker responses and more customer..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

SG

Shauna G.

packager

> "I have trouble when I try to use the mobile app."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6589281)

Emma B.

Senior Director Product Marketing

> "The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

VR

Verified Reviewer

Software Engineer

> "There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

FL

Fernando L.

Technical engineer

> "Collaboration features, such as ticket assignment and internal sharing of customer notes, have streamlined our team's communication."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

AB

Angelica B.

University Intern

> "Periodic bugs and poor system performance have been reported by certain users, which can reduce productivity."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

VR

Verified Reviewer

Technical Support Specialist

> "It's a no frills help desk tool that gets out of your way and just lets you help your customers"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6756047)

AB

Angelica B.

University Intern

> "Last but not least, the pricing structure can be a problem for startups or small firms with tight funds."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

Emma B.

Senior Director Product Marketing

> "It also facilitates reporting on key performance indicators for our business, such as average response and resolution times."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Carine Sylvie T.

Remote administrative assistant

> "Too many functions can make it a little difficult for beginners to get to grips with the interface"

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6025105)

AB

Angelica B.

University Intern

> "Its user-friendly interface enables seamless ticket administration, providing effective and well-organized customer contact."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4835492)

AV

Amanda V.

Developer Administrative Assistant and more

> "Keeps disconnecting from apps and support couldn't fix it. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6002057)

JB

Jessica B.

Digital Content Creator

> "It increases efficiency in handling support through email."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

VR

Verified Reviewer

Information Technology Analyst

> "The only issue I have is that its report generator does not allow you to create reports for tickets cleared for each individual admin..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3255166)

FL

Fernando L.

Technical engineer

> "We like its user-friendly interface and intuitive ticketing system make it easy to manage customer queries and respond in a timely..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___5065892)

VR

Verified Reviewer

Backend developer

> "It has very limited features.pricing is a bit Higher and has limited language support."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4626019)

Lillian G.

Human Resources Generalist

> "Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

Erik W.

Executive Director

> "There were often conflict issues so we just turned it off, which is a shame because it's a major feature we had relied on."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3565437)

Lillian G.

Human Resources Generalist

> "Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4998922)

KW

Katarzyna W.

Technical Support Specialist

> "The chat is just not working that great, it was old-fashioned, hard to implement, and just overall not a great experience for both..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3535399)

Emma B.

Senior Director Product Marketing

> "I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

KF

Kenneth F.

Accounting

> "Furthermore, the customer service representatives appeared to be unfamiliar with product and its features."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4631517)

ZM

Zofia M.

Customer Success Lead

> "Collaborating with other team members using this tool is convenient."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

TA

Tusar A.

marketing manager

> "It's hard to spice up the customers."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4621339)

JB

Jessica B.

Digital Content Creator

> "Help scout raises the bar in great customer service."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6520600)

DM

David M.

Director

> "It feels like the ticketing system has now been abandoned as far as new development is concerned. "

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3347826)

ZM

Zofia M.

Customer Success Lead

> "There are no unnecessary distractions, and the navigation is easy."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___6753581)

RS

Ridge S.

IT Help Desk

> "It usually clears up after a bit, but for them to have just done a price increase for this product with no real enhancements (at least..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

Emma B.

Senior Director Product Marketing

> "All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4987363)

Sam B.

Partner

> "In my opinion, it is overpriced."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

Aimee Rebekah S.

Director

> "Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4450830)

Sam B.

Partner

> "Help Scout is expensive."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___3503317)

VR

Verified Reviewer

Software Engineer

> "I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set..."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___4367043)

RS

Ridge S.

IT Help Desk

> "It likes to stop functioning from time to time."

[See full review](https://www.capterra.com/p/136909/Help-Scout/#Capterra___2825487)

[View Reviews](https://www.capterra.com/p/136909/Help-Scout/reviews/)

## User interface

4.19 (990)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)

4.61 (226)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

API

120

Important

Bitrix24

Top features

28/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/113540/Bitrix24/#features)

Help Scout

21/33

-   Activity Dashboard
-   AI Copilot
-   API
-   Autoresponders
-   Canned Responses
-   Chat/Messaging
-   Collaboration Tools
-   Contact Management
-   CRM
-   Customizable Branding
-   Document Storage
-   Email Management
-   File Sharing
-   Generative AI
-   Geotargeting
-   Interaction Tracking
-   Mobile Access
-   Multi-Channel Communication
-   Offline Form
-   Proactive Chat
-   Real-Time Analytics
-   Real-time Consumer-facing Chat
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Screen Sharing
-   Search/Filter
-   Single Sign On
-   Support Ticket Management
-   Surveys & Feedback
-   Third-Party Integrations
-   Transcripts/Chat History
-   Transfers/Routing

[See all features](https://www.capterra.com/p/136909/Help-Scout/#features)

### Recognition

Bitrix24 is recognized as a top-rated tool in 1 Capterra Shortlist reports

Help Scout is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Bitrix24

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Help Scout

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Bitrix24

-   By Bitrix
-   Located in United States
-   Founded in 1998

Help Scout

-   By Help Scout
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

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4.0

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4.3

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4.7

Ease of Use

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

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4.3

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4.0

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[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

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$55/month

Price

$19/month

4.3

Features

4.3

4.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-136909/Freshdesk-vs-Help-Scout)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

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$69/month

Price

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4.3

Features

4.3

4.0

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

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$55/month

Price

$15/month

4.3

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-136909/LiveAgent-vs-Help-Scout)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

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$69/month

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4.3

Features

4.3

4.0

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber)

[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

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$55/month

Price

R$35/month

4.3

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/136909-202528/Help-Scout-vs-Milvus)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

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4.3

Features

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4.0

Ease of Use

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[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

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4.3

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4.7

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

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4.3

Features

4.4

4.0

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[Help Scout](https://www.capterra.com/p/136909/Help-Scout/)[4.61 (226)](https://www.capterra.com/p/136909/Help-Scout/reviews/)

vs

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4.3

Features

4.5

4.7

Ease of Use

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