Sender vs Bitrix24: Which is a better fit?

Baha: My name is Baha and I work with two organizations. One is a small consulting practice my wife and I started called Integrity Plus Consulting, and the other is a not-for-profit charity called Caring for Caregivers. I've been using Sender.net for the past, oh, I guess four years. I would rate my relationship and my satisfaction as a five. I have used other email marketing services for actually the past, and they excel in a lot of areas, so I'm glad to give them a five in my rating. Over the years I've used four other email marketing organizations, including one of the most famous, MailChimp, for example, and others. And quite frankly, when I switched to sender.com, I was looking for two things. One, simplicity and ease of use. I'm 81 years old and although I've had almost 40 years experience in the IT field, I really like the simplicity of a solution rather than the multitudes of features and complexity that comes with the expanded features every organization offers. The other reason is the quality of service. In this business I believe that how we do what we do is far more important than what we do, and I was looking for a good responsiveness, good quality communication on the chat lines, and I felt that Sender.net have offered that, and I use them both for our Integrity Plus Consulting practice as well as the new charitable organization, Caregivers Network, that we have just started, and I'm delighted to use their services for both entities. When I was researching switching from my last email marketing company, I really looked at Sender from two sides. One is the features and how easy it is to implement change, and the software itself seemed to be very intuitive and very, very easy to understand and follow. But then quite frankly, I did some testing on the chat support line and how the people communicate. I found them. I was looking for someone who is knowledgeable, who communicates well with clarity. They seem to offer some good video clips to walk me through the changes and how I implement what I wanted to implement, but above all, the quality of the people on the support line was exceptional, and that's really what attracted me to them, and I've been using them for the past three years for that reason. On a scale of one to 10, 10 being exceptionally easy and one difficult, I would rate the migration from what I had before to the Sender platform as a nine or a 10 even for that. It was very intuitive, very easy to use, but then when I had any problem, I was surprised how quick they responded online. Some support organizations keep you online waiting for several minutes and even longer, but the Sender support team seemed to come on very quickly and very easy to communicate with, and that was the most important. As I said before, what I honestly believe is how we do what we do is far more important than what we do, especially in this field of online resources and tools and marketing. I've spent about 40 years in the IT and technology field, and I think anyone looking for any solution, whether it be a software such as Sender or others, first try to understand what is it that you need. And prioritize, no software, no product in the world is perfect. We live in an imperfect world, so don't expect perfection. Start by understanding your own needs first. Be very clear on your expectations. Prioritize the areas of need, whether it be features, functions, benefits, support, finances. Put all of these in order of priority and be a little bit analytical by giving them each of them a rating. For example, in my case, I rated these function areas on a scale of one to five, and based on that, begin to understand what the other parties have to offer. Be realistic in your expectations, and with that, I think you'll make the right choices.

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.