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Bitrix24 vs Pure Chat: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 3,332 reviews from Live Chat users.
% Fit
Not enough reviews
Feature ratings
Real-Time Notifications
4.3
Chat/Messaging
4.5
Contact Management
4.4
Support Ticket Management
3.8
Screen Sharing
--
% Fit
Missing features
Not enough reviews
Feature ratings
Real-Time Notifications
NA
Chat/Messaging
4.2
Contact Management
NA
Support Ticket Management
NA
Screen Sharing
NA
User satisfaction
4.2
User reviews925
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.6
User reviews337
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.5
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Designed for small to midsize businesses, it is a live chat tool that helps with referencing old conversations, customizing chat widget, assigning roles to users, scheduling availability, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

How Capterra sources reviews
View all video reviews
video-e7893e57-216b-41dc-1eb9-08d8fbb3a110
Kyle W
Corporate Videographer
3.0

Kyle: Hi there. I'm Kyle and I'm a videographer, and I give Pure Chat a three out of five. For more reviews like this, click the link below. Before using Pure Chat, we were using WhatsApp and Skype, and then we still kept Skype for the video conferencing, but we dropped WhatsApp for Pure Chat. We ended up choosing Pure Chat because of the Bluetooth and Wi-Fi capabilities it offers. It was pretty easy to install and teach others how to use it. When it comes to WhatsApp, there's a little more of a learning curve. Adding Pure Chat and installing it on everyone's devices was very simple, and teaching people didn't take more than a small conversation. I would recommend trying it out yourself before you implement it into your entire company. There's a lot of apps and processes out there, and I think that Pure Chat is pretty decent for what it is. It's simplistic.

How Capterra sources reviews
View all video reviews
User interface
113540 video thumbnail}
1 Video
141708 video thumbnail}
1 Video
113540
5 screenshots
141708
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Bitrix24

Top Features
27/31
  • Proactive Chat
  • Real-Time Analytics
  • Real-Time Monitoring
  • Single Sign On
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • CRM
  • Customizable Branding
  • Document Storage
  • Email Management
  • File Sharing
  • Geotargeting
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Offline Form
  • Real-time Consumer-facing Chat
  • Real-Time Notifications
  • Reporting/Analytics
  • Screen Sharing
  • Search/Filter
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Pure Chat

17/31
Show Live Chat Software Features +
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Pure Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
Pure Chat
  • By Pure Chat
  • Located in United States
  • Founded in 2012
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