# Compare Bitrix24 vs Hiver 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Hiver based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-142975/Bitrix24-vs-Hiver --- # Bitrix24 vs Hiver Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Hiver2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [989 reviews](#user-reviews) Positive 810 Neutral 120 Negative 59 [## Hiver](https://www.capterra.com/p/142975/Hiver/)[4.7 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) Starting Price $55.00/month Value-for-Money 4.5 Functionality 4.6 Ease of Use 4.7 Customer Service 4.6 Reviews Sentiment Based on [147 reviews](#user-reviews) Positive 140 Neutral 2 Negative 5 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,997 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 68%Fit Missing features Not enough reviews Feature ratings CRM 4.3 Support Ticket Management 3.8 Inbox Management NA Live Chat 4.5 Chatbot 4.0 63%Fit Missing features Not enough reviews Feature ratings CRM NA Support Ticket Management 4.4 Inbox Management 4.8 Live Chat 4.7 Chatbot \-- User satisfaction User satisfaction 4.2 User reviews[989](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.7 User reviews[147](https://www.capterra.com/p/142975/Hiver/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.5 Customer support 4.6 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $55Per User, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing. ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) Jeff C. Finance ManagerFinance Manager > "No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024) Amr E. Senior Scrum Master > "You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4794612) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to integrate..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited tasks..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) Rausibell M. SVP of Marketing > "Sometimes the interface of a system is too complex in certain sections." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4800077) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less secure..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) Jeff C. Finance ManagerFinance Manager > "Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) RB Rick B. Fachinformatiker > "Support wouldn't even help, they say that this feature is not included." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4793033) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) MS Marketa S. Assistant Director of HR > "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) MS Marc S. CEO > "They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to..." [See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023) InD Iván D. Customer Service Assistant for Key Accounts > "I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) QL Qin L. Administrative Assistant > "There is a slight delay when it comes to receiving emails that may be time sensitive, and requires to wait a few minutes." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006622) CG Cristian G. Business Analytics > "It helps us stay organized, track performance, and reduce response times. While there is room for improvement in terms of..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450) MS Marketa S. Assistant Director of HR > "Occasional lag or syncing delays in high-volume inboxes impacted efficiency." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) RS Ronak S. Senior Executive > "I am using Hiver from last 2 years and using this help to decrease the resolutions time of the customer query which definately help..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132) JR Julie R. Patient care coordinator > "Nothing specifically, with all new applications there is always some tedious work to be done in the set up and learning." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7107804) CG Cristian G. Business Analytics > "It integrates seamlessly with Gmail, making it easy for the team to collaborate and manage shared inboxes efficiently." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006450) DW Dominique W. Marketing Growth Strategist > "Sometimes it doesn't load on my gmail till I refresh a few times." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672) NT Nikhil T. Head of Performance and Ecommerce > "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006544) NM Nicole M. travel executive > "This means I have to close a new case every time, even though the original one has already been answered." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006460) NC Nikhil C. Customer Success Manager > "This has eased up and streamlined the internal communication for each task/project assigned." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7064911) TA Taylor A. Fund Controller > "Long email chains in particular can take a while to load." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006436) JS Jackee S. TALENT MANAGER > "It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) DW Dominique W. Marketing Growth Strategist > "I hate going into my personal email because I feel like it's so noisy and chaotic." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7009672) HM Hanna M. Content Specialist > "Hiver also makes it easy to search current and past emails quickly and share specific emails with my team." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) MS Marc S. CEO > "Extreme disappointment with Hiver's billing practices." [See full review](https://www.capterra.com/p/142975/Hiver/#SoftwareAdvice___6874023) HM Hanna M. Content Specialist > "Being able to share, collaborate, and view emails across the team is so valuable to our processes." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) InD Iván D. Customer Service Assistant for Key Accounts > "I just can't; I have to remove both and then add just one." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) JS Jackee S. TALENT MANAGER > "Assigning emails, tracking status, and avoiding duplicates is effortless." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) PG Priscila G. Accounts Receivable > "The searching is still a bit challenging for me, I have so many iboxes shared with me that I have to be incredibly specific with my..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677) RS Ronak S. Senior Executive > "All the mails assigned to the concern person by itself which make the ease of categorization of emails within the gmail app make..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007132) PG Priscila G. Accounts Receivable > "It doesn't feel like a foreign add on and I got used to it quickly, our manager only needed to make 5 vids of less than 5 min to..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4681677) HM Hanna M. Content Specialist > "Connecting Hiver with ClickUp and Slack is very valuable for managing tasks and corresponding partner communication." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006573) BK Beth K. Marketing Specialist > "It's clunky at times and the search function in Gmail is more confusing than helpful." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4646371) ZA Zaldy A. Executive assistant > "I also appreciate the regular updates, which are informative, relevant, and clearly designed to improve the user experience." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006447) AA Akash A. Senior Technical Support Manager - IOT Applications > "Automated rules are not available in basic plans which feels sometimes a problem." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4710817) LC Leonardo C. Senior Analyst, Inside Sales > "Hiver improves communication between employees (my colleagues) and our customers." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452) DA Danial A. ZIWO Cloud Contact Center Software > "In general, there are no negatives affecting the general performance of Hiver, as after completing the training, the team will be..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3436870) WSB William Sherwin B. Consultant > "It created an environment where complex process was converted into an easier step by step process." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006441) BR Brian R. Director of Accounting > "The most difficult part of Hiver is our internal training - As getting everyone to use it as desired can be difficult." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715929) InD Iván D. Customer Service Assistant for Key Accounts > "The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006484) Anand J. Program Manager > "Sometimes it crashes and that time we have to restart again." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426) LM Lindsey M. Marketing > "It's very simple to manage the emails through assignments, comments, and tags." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006458) DZ Dana Z. AR Manager > "We don't have the best connection with SalesForce to make that work." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4715694) MK Mark K. Sales Director > "Easy integration with Google Workspace, shared labels and shared mailboxes are allowing team members to find any relevant emails..." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4851987) Anand J. Program Manager > "Maybe it's problem with the network or server too!" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___4077426) LK Lexi K. HR ADMIN > "Only used it briefly while contracting but found it really user friendly and easy to use which I appreciated" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7132211) SB Simone B. Talent Sourcing & Pipeline Manager > "The look of it could be better, very simple and boring look." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___3832664) JS Jackee S. TALENT MANAGER > "Highly recommend for any business handling customer or internal queries through Gmail!" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006469) VR Verified Reviewer Freelancer > "However, if I was picky I am not a fan of keeping the email in conversation view." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2938101) MgK Małgorzata K. Data Processing Spec. > "I like that Hiver makes teamwork in Gmail very easy and clear." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7007041) MW Michael W. Sales Manager > "Emails can easily get out of control and after struggling with basic Gmail for so long it was time to find a solution." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236925) GL Garrett L. Operations > "New features are released often and are well thought out." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006919) VR Verified Reviewer Concierge Program Manager > "Some of the automated trigger functions, which highly useful, can be a little too finicky to be fully reliable" [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2565198) MS Marketa S. Assistant Director of HR > "Very user-friendly and intuitive interface, which made onboarding and daily use simple." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006454) JG James G. Compliance Specialist > "For a while, Hiver didn't integrate with a number of our other applications." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236910) LC Leonardo C. Senior Analyst, Inside Sales > "Hiver simplifies my workload and is user-friendly." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___7006452) SS Shelby S. Web Production Manager > "To find pending or closed emails, it's not as easy as you'd think." [See full review](https://www.capterra.com/p/142975/Hiver/#Capterra___2236940) [View Reviews](https://www.capterra.com/p/142975/Hiver/reviews/) ## User interface 4.19 (989) [Hiver](https://www.capterra.com/p/142975/Hiver/) 4.68 (147) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Bitrix24 Top features 32/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Hiver 22/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/142975/Hiver/#features) ### Recognition No recognitions have been awarded to Bitrix24 Hiver is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Hiver Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Hiver - By Hiver - Located in United States - Founded in 2011 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,028)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,549)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $55/month Price $7/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/142975-247901/Hiver-vs-Google-Workspace) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $55/month Price $15/month 4.6 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-142975/LiveAgent-vs-Hiver) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [Hiver](https://www.capterra.com/p/142975/Hiver/)[4.68 (147)](https://www.capterra.com/p/142975/Hiver/reviews/) vs [Front](https://www.capterra.com/p/132901/Front/)[4.54 (286)](https://www.capterra.com/p/132901/Front/reviews/) $55/month Price $25/month 4.6 Features 4.4 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132901-142975/Front-vs-Hiver) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,566)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,361)](https://www.capterra.com/p/19319/JIRA/reviews/) $69/month Price $7.91/month 4.3 Features 4.4 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (2,984)](https://www.capterra.com/p/76113/Wrike/reviews/) $69/month Price $10/month 4.3 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-113540/Wrike-vs-Bitrix24) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Trello](https://www.capterra.com/p/211559/Trello/)[4.53 (23,525)](https://www.capterra.com/p/211559/Trello/reviews/) $69/month Price $5/month 4.3 Features 4.3 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-211559/Bitrix24-vs-Trello) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,304)](https://www.capterra.com/p/135618/Odoo/reviews/) $69/month Price $31.1/month 4.3 Features 4.2 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-135618/Bitrix24-vs-Odoo)