Capterra Logo
Helping businesses choose better software since 1999

Bitrix24 vs InfoServ: Which is a better fit?

Updated on December 8th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,793 reviews from Customer Communications Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
SMS Messaging
4.0
Customer Database
4.2
Chat/Messaging
4.5
Inbox Management
NA
Customer History
4.5
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Customer Database
NA
Chat/Messaging
NA
Inbox Management
NA
Customer History
NA
User satisfaction
4.2
User reviews924
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.9
User reviews12
Ease of use
4.9
Functionality
4.7
Value for money
4.9
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Small and Medium-sized Businesses (SMBs), aiming at constant quality, performance, and productivity improvements by optimizing customer service, help desk, and sales management activities.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
113540 video thumbnail}
1 Video
No videos provided by vendor
113540
5 screenshots
150329
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Bitrix24

Top Features
29/34
  • Compliance Management
  • Inbox Management
  • Interactive Content
  • Multi-Language
  • Video Support
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Autoresponders
  • Batch Communications
  • Call Recording
  • Chat/Messaging
  • Collaboration Tools
  • Content Management
  • CRM
  • Customer Database
  • Customer History
  • Customizable Branding
  • Email Management
  • Feedback Management
  • Interaction Tracking
  • IVR
  • Knowledge Base Management
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Customer Communications Management Software Features -

InfoServ

7/34
Show Customer Communications Management Software Features +
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
InfoServ
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
InfoServ
  • By DAN electronic
  • Located in Bulgaria
  • Founded in 1991
Recommendations

Products similar to those you're currently comparing: