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Bitrix24 vs Format: Which is a better fit?

Updated on December 8th, 2024
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Summary
Key features rated by users
Features selected based on 1,550 reviews from Online CRM users.
% Fit
High performer
Feature ratings
Contact Management
4.4
Task Management
4.4
Lead Management
4.5
Lead Capture
4.5
Reporting/Analytics
4.1
% Fit
Missing features
Feature ratings
Contact Management
NA
Task Management
NA
Lead Management
NA
Lead Capture
NA
Reporting/Analytics
NA
User satisfaction
4.2
User reviews925
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.7
User reviews210
Ease of use
4.7
Functionality
4.4
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Photographers, videographers, artists, designers, models, architects and all creative professionals that are looking to build an online portfolio or portfolio website.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

How Capterra sources reviews
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Matthew P
Photographer
4.0

Mathew: Hi, I'm Matthew. I am a photographer. I give Format four stars out of five. For more reviews like this, click the link below. Before I settled on format, I looked at a few other options. The only one that I really tried in earnest was Squarespace, which came highly recommended, very beautiful, it was just a little bit outside my price point. And I really liked the ease of use of Format, compared to Squarespace, and the fact that it came in within my budget. I chose format because it provided just what I needed at the time. I was looking for something fairly simple, so I came in at a level which allowed me to have the galleries that I needed, just an attractive web presence, and something that was fairly easy to use. I like being able to get in and get started fairly quickly, without too much mucking around. I did also really like the fact that I had the option for HTML customization, so that I could come in, and where I wanted to, I could tweak and update and add a bit more functionality to the galleries or to the pages that I was offering to my clients. That was a really appealing at functionality to me, of Format. And again, it came in at a good price point for me. Getting started with Format was actually quite painless. There's always obviously a bit of time you have to invest when you go into a platform, but Format made it pretty easy to get started, to get going, to get things up and running. And their customer service, I didn't use the customer service directly many times, but when I did, they were really very responsive and very helpful. And I found that, compared to where I had used Squarespace beforehand, I found myself getting a bit lost in that environment. Format, I didn't have that problem. For anyone who is thinking about using Format, I would definitely say they're worth a look. There's obviously a lot of products to consider when you're making a decision like this, but Format's definitely one I would put in the list of things to consider. Jump In, they offer a trial, so you can come in and have a look for free, to see what you like, and to see if it works for you. I guess that would be my recommendation. Just try it. It's definitely worth having a look. They've got some really nice templates, they're fairly easy to use, and their customer service is very good.

How Capterra sources reviews
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User interface
113540 video thumbnail}
1 Video
157153 video thumbnail}
1 Video
113540
5 screenshots
157153
1 screenshot

Bitrix24

Top Features
45/50
  • Customer Journey Mapping
  • Sales Trend Analysis
  • Single Sign On
  • Softphone
  • Territory Management
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Collaboration Tools
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Gamification
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Prioritization
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Reports
  • Segmentation
  • Social Media Integration
  • Task Management
  • Third-Party Integrations
  • Web-based Deployment
  • Workflow Management
See All features
Hide Online CRM Software Features -

Format

5/50
Show Online CRM Software Features +
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Format
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
Format
  • By Ideaform
  • Located in Canada
  • Founded in 2010
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