# Compare Bitrix24 vs Dynamics 365 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Dynamics 365 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365 --- # Bitrix24 vs Dynamics 365 Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Dynamics 3652/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [997 reviews](#user-reviews) Positive 818 Neutral 120 Negative 59 [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,834 reviews](#user-reviews) Positive 5,147 Neutral 551 Negative 136 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.5 Sales Pipeline Management 4.4 Activity Dashboard 3.4 72%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Activity Dashboard 4.3 User satisfaction User satisfaction 4.2 User reviews[997](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.4 User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $50Per User, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration...." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) RK Raj K. Managing director > "It is also value for money, with good customer support (though sometimes a little slow)." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Blake A. IT Technician > "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) VR Verified Reviewer CEO > "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) AV Arne V. Controller > "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) JP Jonathan P. Digital Content Specialist > "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) Blake A. IT Technician > "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Breanna G. Onboarding Coordinator > "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) VR Verified Reviewer Sales Specialist > "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) SS Sarita S. Lead software engineer > "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MS Martina S. VP > "It often feels like a system built for administrators rather than everyday users." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) BL Byron L. Software Developer > "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) VR Verified Reviewer Full Stack Developer > "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819) Breanna G. Onboarding Coordinator > "Training new staff on it is difficult." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) KA Khyan A. Manager > "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) MB Matt B. Senior Software Engineer at JEOL USA > "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) KA Khyan A. Manager > "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) EM Ezekiel M. Systems Engineer > "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) PG Phani G. accounts manager > "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) SA Steven A. Multimedia Specialist > "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518) IS Intiaj S. Owner > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) SS Sergio S. Ports Operations Manager > "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752) KC Kajo C. Ecom Exec > "The learning curve is steep, especially if you aren't used to MS way of doing things." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) Hicham M. Freelance Character Designer > "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) AV Alexandra V. People Business Partner > "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) VR Verified Reviewer Health care administrator > "Implementation could be complex without proper training and learning." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952) VR Verified Reviewer Analyst > "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) SE Santiago E. Coordinador de bodega > "I consider the cost of one professional license is a bit expensive" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023) KA Khyan A. Manager > "From an SDR lens, the biggest win is visibility and structure in the sales pipeline." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## User interface 4.19 (997) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,834) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Bitrix24 Top features 35/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Dynamics 365 27/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $50/month Price $14/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) $69/month Price $10/month 4.3 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-113540/Wrike-vs-Bitrix24) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 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(2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)