# Compare Bitrix24 vs Vonage Business Communications 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Vonage Business Communications based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-159047/Bitrix24-vs-Vonage-Business --- # Bitrix24 vs Vonage Business Communications Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Vonage Business Communications2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price €61.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [983 reviews](#user-reviews) Positive 804 Neutral 120 Negative 59 [## Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.0 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Starting Price $19.99/month Value-for-Money 3.8 Functionality 4.1 Ease of Use 4.1 Customer Service 3.7 Reviews Sentiment Based on [320 reviews](#user-reviews) Positive 237 Neutral 55 Negative 28 ## Summary * * * Key features rated by users Features selected based on 4,761 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 67%Fit Missing features Feature ratings Call Center Management 4.0 Dashboard 3.9 Call Logging 3.9 Call Recording 4.1 Call Tracking NA 60%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.0 Dashboard \-- Call Logging 4.1 Call Recording 4.1 Call Tracking NA User satisfaction User satisfaction 4.2 User reviews[983](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.0 User reviews[320](https://www.capterra.com/p/159047/Vonage-Business/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 3.8 Customer support 3.7 Price starts from Price starts from €61Flat Rate, Per Month - Free version - Free trial Price starts from $19.99Other, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Vonage Business Communications is a good option for small-, medium-, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) Amr E. Senior Scrum Master > "You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4794612) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) Frank C. Independent Business Owner > "good collaboration amongst coworkers for project management." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) CS Cassidy S. Consulting Team Lead > "Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4717350) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited tasks..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Jeff C. Finance ManagerFinance Manager > "No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024) David W. CEO > "Bitrix24 is a comprehensive business solution that offers a wide range of features, including CRM, project management, customer support, and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4773640) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to integrate..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) TG Tembi G. Executive Director > "I feel as though Bitrix24 is not very user-friendly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6252484) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Rausibell M. SVP of Marketing > "Sometimes the interface of a system is too complex in certain sections." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4800077) Paulo F. Finance > "Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6236274) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) MS Martin S. Owner > "However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4788188) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Jeff C. Finance ManagerFinance Manager > "Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Becky F. Software Developer > "There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4745198) RB Rick B. Fachinformatiker > "Support wouldn't even help, they say that this feature is not included." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4793033) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) OB Olivia B. Paralegal Assistant > "I like that we are able to call our clients and have the number show up as our business number, while also having the..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) BM Byron M. owner > "I'm actually going to give a chance for someone in a North America team to reach out before I leave a 3000 plus report of my..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "There are a few areas where the interface could be improved, but in terms of functionality and reliability, it gets the job..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) BM Byron M. owner > "I own a courier service and clients sending sms for medication deliveries or flowers for funerals just never got to us." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) ID Isaac D. Load Management Supervisor > "The call quality is consistently clear, and I like that it’s easy to use across devices—whether I’m on my desktop or mobile,..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) RB Roy B. Instructor > "The sms feature has been down for months, having to jump back and forth between apps to call or text" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6620318) BW Bailey W. Director of Recrutiment > "We also appreciate the call quality and the mobile app as it makes everything far more efficient." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) RC Ray C. Client Manager > "This has caused a significant hindrance to my business, as we relied on this service for essential communication with our..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) ID Isaac D. Load Management Supervisor > "Overall, Vonage has been a reliable solution for our business communication needs. Once we got everything set up the way we..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6842512) DJ Daniel J. Sales Development Manager > "I never had any relevant issues with the app itself, maybe the ability to not integrate with SalesLoft was a minor issue for..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6731430) VS Vidushi S. Healthcare Recruiter > "Vonage is actually a smart software as when you copy a sentence with a phone number in it and paste it in the keypad to..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664) OB Olivia B. Paralegal Assistant > "The calls drop often and when that happens the app glitches." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6715014) EH Eddy H. IT Support Engineer > "It has great quality on calls and keeping trakc of your agents via status on thier clients, you can even force to send calls..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___5052104) DF DONALD F. AGENCY PRODUCER > "Even after more than two weeks, we still have major unresolved problems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6850879) BW Bailey W. Director of Recrutiment > "Having Vonage as a part of our daily routine really has improved our overall efficiency." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6807544) VK Viraj K. Manager - PM > "Call drops in low network bandwidthCross connectionGetting non spam numbers is difficultNumbers are reused multiple times..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) SK Sid K. Project Manager > "The desktop app and mobile app work seamlessly in terms of notifications and call transfer between the devices," [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) PM Pippa M. Knowledge and Training Coordinator > "Navigating the system as an admin can be a little bit confusing as it's not always obvious where to find a recording." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4990910) AY Aaron Y. Director of IT > "The administration panel is far more intuitive than our previous provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) BM Byron M. owner > "Hundreds of these messages lost." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6610037) AY Aaron Y. Director of IT > "The phone system has been extremely reliable over the last few years as well." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6772849) MJ Mario J. IT Manager > "Customer service needs to have the option to speak to a person if the bot cannot help." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) JS Jacquie S. Office Manager > "Vonage was good for communication outside of the office with one main inbox" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6426984) RC Ray C. Client Manager > "I recently decided to try Vonage's SMS services for my business, and saying I am disappointed would be an understatement." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) WL Whitney L. Business Owner > "It’s easy to change bank accounts if need be without the hassle of plaid and micros." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6682299) CD Cyrus D. Software Developer > "A slightly high price for use and the non integration with the APIs" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) ZB Ziya B. Advanced Systems Engineer > "Integration capabilities and the mobile app make it a valuable asset for businesses seeking a comprehensive communication..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) Donald F. CEO > "I signed up with Vonage to get better customer service with setup and I did not get it as promised. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) SB Stephanie B. Office Manager > "We were pleased with Vonage services for the 5ish years we utilized the service. As our business grew (and COVID hit), we..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Donald F. CEO > "They sent me an office phone that I couldn't use without an ethernet cable." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) VK Viraj K. Manager - PM > "Features I needCost effective for long term contractsActivating and signing up is easyVoice quality and rich features" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4944743) PS Paulo S. Diretor > "They kept my money and didn't deliver the service on a technicality." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) GR Gonzalo R. Lead instructor > "It is great, and I love the app too easy to navigate and be on top of my messages." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6616713) DT Darren T. Content Creator > "I found the higher end features complicated to setup and compared to other services Vonage did not like it when my internet..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4606968) SK Sid K. Project Manager > "Call management and messaging align with the latest design language for such phone systems." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) RC Ray C. Client Manager > "Furthermore, the customer service provided by Vonage was far from satisfactory." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) Mirza S. Software Tester > "It helps in the rapid development of a certain type of app, like VoIP, so you don't have to re-invent the wheel and spend a..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3451878) LN LACEY N. COO > "The set up was tricky, but I am no phone analytics expert." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6220655) AH Andrea H. Front Office Supervisor > "easy to use, the app is great, can always hear our patients" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6710359) MJ Mario J. IT Manager > "I spent months trying to get someone to help with my issue." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) ZB Ziya B. Advanced Systems Engineer > "Vonage Business Communications is an efficient and reliable communication platform, despite some downsides." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4759173) RC Ray C. Client Manager > "Worst customer service and sales team who promise and don't deliver." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) Mirza Abdul Ghafoor B. Associate Recruitment Specialist > "Generally I Liked everything about this software from Calling , recording , making heavy calls to Call conferencing among so..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4061885) TS Thad S. Attorney > "We also asked for a guarantee of portability from our current system (RingCentral) to Vonage but they absolutely refused." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) BO Barbara O. Controller > "Our call quality was always crystal clear and never dropped or missed a call." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6096430) Donald F. CEO > "Customer service was difficult to get." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___6134220) SB Stephanie B. Office Manager > "Vonage Business Communication was great for our small business. " [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6046956) Thomas F. System Engineer > "They were also missing a lot of integration with third party applications" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) FK Faraz K. Recruitment Professional > "The quality of connection, ease of using, and all the features that include text, SMS, and managing your logs are the best..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3603145) Thomas F. System Engineer > "The biggest con was the price it kept growing and growing to a point where we had to switch over to a new provider." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) BW Bob W. Network engineer > "Setting up Vonage is easy and straightforward and the customer service is top tier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___6142499) TS Thad S. Attorney > "Then, she presented a POC that would have cost $300 and we would've had to sign a two-year contract." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3996124) Muteeba N. Recruitment Specialist > "Also, we can record calls as well which will help us in quality audit & control." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4381702) RC Ray C. Client Manager > "In conclusion, my experience with Vonage has been nothing short of frustrating." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4763146) SM Shelly M. Administrator > "The mobile app makes it simple to recieve all your work/office calls right on your mobile device." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4454376) PS Paulo S. Diretor > "Customer service is a joke." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4721158) CD Cyrus D. Software Developer > "Ease of connection, multitude of integrations and overall amazing reception" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4825388) VR Verified Reviewer Director > "The only thing I'm a little iffy about was that it wasn't easy to switch our fax line over." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131) Thomas F. System Engineer > "I hope they are able to integrate more with third party apps in the future and I might consider trying them again" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4038348) IF Iqra F. Recruitment Specialist > "You often get a lot of spam incoming calls." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4348113) MM Mary M. manager > "Vonage is good platform to be utilized for a business in office and working remotely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4473416) AC Alex C. Director of IT > "users complained of bad call quality and drops." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) SK Sid K. Project Manager > "The interface is very easy to navigate and neat." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4765692) WM Wanda M. Senior Account Executive > "I didn't like the fact that only an admin could change the password, if needed." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3485585) MJ Mario J. IT Manager > "The admin portal is very easy to manage." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4989922) CL Claudia L. Human Resources Manager > "Mybe it's me, but I cant find a way to set up a ringtone in my laptop" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4593779) AC Alex C. Director of IT > "unified communication all in one app on desktop and mobile." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3851890) Bruce S. Recruitment professional > "There are some backend issues with Vonage which take some time to get resolved" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3638767) VS Vidushi S. Healthcare Recruiter > "The interface of the software is easy to use." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4749664) HS Hadi S. Senior recruitment team lead > "They don't answer the calls or respond timely." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3572097) WB Walter B. Director of Sales > "I would hands down recommend Vonage to clients and prospects" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4991732) DB Dan B. business development > "Calls can be a bit laggy (a delay will occur) when calling from my cellphone, but through the computer I don't notice it..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___2863735) IL Ivan L. Recruitment Specialist > "We have integrated it into our ATS which makes our job a lot easier." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3810813) ZH Zach H. Operations Manager > "Vonage was a simple to use software that did what we needed but did not offer all the features that we wanted." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3966048) RS Raza S. Recruitment professional > "I have bee using it daily and its a great product , easy to use , manage , access data , logs and response time is..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___3611252) Santanu C. Business Development Specialist > "Sometimes the issue occurs with the support" [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4469450) VR Verified Reviewer Director > "We have had a great experience overall from the sales rep to the buying process to the customer service and install." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#GetApp___3504131) Rick K. Owner > "We did not like their customer service." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) Rick K. Owner > "We were by no means enamoured by their customer service and we've moved on and been very happy with other VOIP services..." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#Capterra___4431506) PS Paul S. Principal > "The above problem has persisted for months." [See full review](https://www.capterra.com/p/159047/Vonage-Business/#SoftwareAdvice___4153162) [View Reviews](https://www.capterra.com/p/159047/Vonage-Business/reviews/) ## User interface 4.19 (983) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) 4.04 (320) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Bitrix24 Top features 36/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Vonage Business Communications 20/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/159047/Vonage-Business/#features) ### Recognition No recognitions have been awarded to Bitrix24 No recognitions have been awarded to Vonage Business Communications ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Vonage Business Communications Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Vonage Business Communications - By Vonage - Located in United States - Founded in 2001 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (5,720)](https://www.capterra.com/p/147657/monday-com/reviews/) €61/month Price $9/month 4.3 Features 4.4 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[4.04 (320)](https://www.capterra.com/p/159047/Vonage-Business/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.70 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) $19.99/month Price $29/month 4.1 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