Bitrix24 vs Outreach: Which is a better fit?

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

Jamie G.: Hi, my name is Jamie. I'm a senior account manager. I would give Outreach four stars. And for more reviews like this, click below. So prior to using Outreach, we weren't using anything at all for email automation. We were just scheduling emails through Salesforce, but we didn't have a dedicated tool. When I introduced Outreach to the business, I'd previously been a power user at another company, so I knew them really well. I was familiar with the analytics and reporting that they offered, so I introduced them to my current business because I thought they'd offer a lot of value. The onboarding process was okay, but the support from Outreach, we didn't buy the support package, so we had to set it all up ourselves, which wasn't difficult. It's not a difficult product to kind of configure. But to get maximum value from it, I would recommend going with a supporting package in future. Yeah, so I think the key thing with Outreach is to make sure that you are really going to be making the most out of it and that the business is ready for it. It's a very powerful tool with fantastic analytics. It's almost a CRM in its own right. So it's really important that if you are thinking about using Outreach, the business is the right size, that you have a great business development team that you want to optimize and make more efficient. And if you've got that use case and you are ready for Outreach, then it's the perfect tool for you.