# Compare Bitrix24 vs GoTo Connect 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and GoTo Connect based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-163604/Bitrix24-vs-GoTo-Connect --- # Bitrix24 vs GoTo Connect Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24GoTo Connect2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [990 reviews](#user-reviews) Positive 811 Neutral 120 Negative 59 [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [668 reviews](#user-reviews) Positive 604 Neutral 38 Negative 26 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,828 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 67%Fit Missing features Feature ratings Call Center Management 4.0 Dashboard 3.9 Call Logging 3.9 Call Recording 4.1 Call Tracking NA 63%Fit Missing features Not enough reviews Feature ratings Call Center Management 4.6 Dashboard \-- Call Logging 4.4 Call Recording 4.7 Call Tracking NA User satisfaction User satisfaction 4.2 User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.5 User reviews[668](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) VR Verified Reviewer Owner > "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer Owner > "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) BA Bianca A. Accounting > "It is useful when I need tech support for software." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) Chiara P. Account Manager > "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) MR Michael R. Owner > "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) BA Bianca A. Accounting > "I also think it is very easy to use on both ends." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) MR Michael R. Owner > "With a good internet provider and connection there are no quality or speed problems." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) VR Verified Reviewer CMOO > "Needless to say, we will cancel our account immediately." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2186607) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## User interface 4.19 (990) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (668) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important Bitrix24 Top features 37/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) GoTo Connect 29/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 1 Capterra Shortlist reports GoTo Connect is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 GoTo Connect - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Contact vendor for pricing Price $1.1/month 4.5 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,019)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.61 (916)](https://www.capterra.com/p/175788/Nextiva/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.6 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,581)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Contact vendor for pricing Price $14.99/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,571)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,367)](https://www.capterra.com/p/19319/JIRA/reviews/) $69/month Price $7.91/month 4.3 Features 4.4 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.40 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Contact vendor for pricing Price $350/year 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-163604/3CX-vs-GoTo-Connect)