--- title: "Compare Bitrix24 vs GoTo Connect 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Bitrix24 and GoTo Connect based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/113540-163604/Bitrix24-vs-GoTo-Connect" page_type: "comparison" language: "en" --- # Bitrix24 vs GoTo Connect Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24GoTo Connect2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [1,005 reviews](#user-reviews) Positive 826 Neutral 120 Negative 59 [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [671 reviews](#user-reviews) Positive 607 Neutral 38 Negative 26 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Wildix 4.7 (209) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 8,466 reviews from team communication software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 73%Fit Not enough reviews Feature ratings Email Management 3.9 File Management 2.0 Project Management 4.3 Workflow Management 4.1 Real-Time Chat 4.6 \--%Fit Missing features Not enough reviews Feature ratings Email Management NA File Management NA Project Management \-- Workflow Management NA Real-Time Chat 4.3 User satisfaction User satisfaction 4.2 User reviews[1,005](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.5 User reviews[671](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Businesses of all sizes across legal, retail, travel, real estate, and consulting industries. Best for Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) Frank C. Independent Business Owner > "good collaboration amongst coworkers for project management." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) DL Deanna L. Freelancer > "Being able to communicate with employees easily and effectively and all together at once." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515711) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) DAA David Arturo A. Estratega Inbound > "Being a platform that seeks to cover too many things, it does not make it clear what it is really good at and I did not manage to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___4652383) GE Garofi E. Sales Representative > "Bitrix24 is the most convenient project management and team collaboration platform." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6673804) Abel A. Agent > "what makes it less competitive with others is its high cost" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) Ali A. Oilfield infrastructure Administrator > "It helps us to keep our project works very organized and perform all our duties within the timelines we have set." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5059439) Aman K. Researcher > "Some users find some features redundant, and the mobile functionality is not as robust as the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4610910) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) CS Cassidy S. Consulting Team Lead > "Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4717350) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) SK Sumesh K. Freelancer > "Really a Pro-friendly application for the users who looks a different experience in Business Management Tools" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6666903) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) RR Roccini R. CSM > "Very user-friendly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) SK Sumesh K. Freelancer > "The user experience and User Interface are really amazing" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6666903) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Roman Y. Product Project Manager > "It's not easy to integrate with HTML static websites, you will require development." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4381886) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) BS Brenna S. Nurse Practitioner > "I can never seem to find documents i am told are in plain site." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___2654188) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) Manish B. Digital Marketer | WordPress > "Bitrix24 website builder has a drag-and-drop interface that makes it easy to create a professional-looking website without any coding..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AM Agnishwar M. Executive > "What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___2844169) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) GN Gervais N. CEL > "It can be not easy to use, at the beginning." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3145019) John G. Supply Chain Managing Officer > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) JA Jan A. Founder > "A great and simple experience." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6646213) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) LL LaWanda L. Concierge Representative > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7084107) VR Verified Reviewer Owner > "I cannot believe that such a simple system took 30 hours of calls over and over with support, with CSMs, with developers, to setup." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) MH Makaiya H. Service and Construction Admin > "It has helped us balance work and home life, as you have the ability to answer while not at work, but also the ability to set up work hours..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer Owner > "We need to take calls, and get voicemails if people dont answer. Yet they couldn't even figure that out." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7121767) VR Verified Reviewer IT Director > "It is a reliable and stable platform for VOIP usage with fairly easy to manage admin system and a reliable and mature desktop VOIP client." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) NB Natacha B. Psychotherapist > "Sometimes there are some lags in the system with the audio portion of the platform and I’ve had some issues in the past with the call..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) DT Daniel T. IT Engineer > "Goto connect has some nice features and is reliable but compared to teams it is left severly wanting, as teams provides everything that goto..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6761433) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) SC Shane C. owner-CEO > "Their pricing structure is good." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) MH Makaiya H. Service and Construction Admin > "Also, many people do not listen to the whole prompt, they just choose the first name that is said." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6814394) VR Verified Reviewer IT Director > "General a good experience, we migrated most of the company off for more advanced features, but still use it for one subsidiary where it is cost..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6537867) VR Verified Reviewer IT Infrastructure Analyst > "Reliance on internet connectivity: GoToConnect is a cloud-based solution, which means that users need a stable internet connection to use it. If..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) AN Alex N. Systems Analysis > "Feature rich phone system that provides everything our business needs and more to allow our employees to make and receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) VR Verified Reviewer Owner/Operator > "The only issue I have with this software is that it is completely reliant on wifi, so if the wifi goes down then the "GoTo Connect system will as..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4395637) MF Michael F. Network Administrator > "We went out for bid for a VOIP vendor and Goto is was the winning bid not just because of price but everything in general." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6631383) LB Ledton B. program manager > "the application takes a lot of time to load and in areas with poor networks it keeps on disconnecting which effects meeting to run as programed" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4980490) VR Verified Reviewer Technician > "I’ve used GoTo for probably 8 years and it’s been consistent with no major update changes." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7109066) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) SC Shane C. owner-CEO > "Ease of use with consolidated services." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7115532) VR Verified Reviewer IT Infrastructure Analyst > "This can be a challenge for businesses with employees who are not tech-savvy or resistant to change." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) AN Alex N. Systems Analysis > "Hard phones and soft phones work together seamlessly and offer our employees options on how they would like to receive calls." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6066907) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) RM Rosalina M. Executive Assistant/ Freelancer > "What's more, the product gives an exhaustive list of capabilities that incorporates call the board, voice message record, and gathering calling,..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) CW Chandler W. Account manager > "If a call is missed, it will oftentimes get stuck in the queue." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4377157) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) NS Nichol S. BDR > "Sometimes there's a lag and bad connections." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4385775) RM Rosalina M. Executive Assistant/ Freelancer > "At last, GoToConnect offers reasonable estimating plans that can oblige different business needs and spending plans, including a let loose..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4631390) PP Philip P. Pharmacist > "Troubleshooting the software can be difficult too." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4145920) NB Natacha B. Psychotherapist > "Overall, I enjoy using the platform; it’s convenient, easy to download and use." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7046572) JC James C. Project Manager > "I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody!" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3557210) DS David S. President > "ALSO, the quality is ALWAYS perfect." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___7080066) Rahul P. Software Software > "It's one of the least buggy software out there when it comes to video and audio conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) CM Chad M. Assistant Manager > "The app fits all of our needs so far and is very easy to work with." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6795666) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) MR Michael R. Owner > "Connecting is better because we only need one service and it's all stored together. After I set it up I liked it." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) SS Stephen S. Director of Special Projects > "The one "feature" we still struggle with is placing a call on hold, answering another call and then switching between the two." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2826939) JA Joan A. program officer > "mostly what i like on goto connect is the customer care services, every time you call them they answer and guided you on what to do, its has good..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4806764) Keith R. Owner > "The setup and learning curve is a bit tough and confusing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3307887) MR Michael R. Owner > "With a good internet provider and connection there are no quality or speed problems." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6105010) DH Diana H. Manager > "Glitches when trying to switch from a different login, I was also not able to manage the logins myself very well." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___2624170) VR Verified Reviewer IT Infrastructure Analyst > "This can help to streamline communication and make it easier for users to access all communication channels from one place." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4593347) SM Santiago M. General doctor > "It hasn´t a great marketing, sometimes there some problems with the app on ios, it crashes a lot. And sometimes the panel aren´t very usefull" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2937121) GA Graciel A. VOT > "Goto Connect i use this software everyday to call a client and this is such a big help so that i can contact the client easily this software is..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3884007) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) BA Bianca A. Accounting > "It is useful when I need tech support for software." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___6367312) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) GM Gavin M. Pixel Inspiration > "We use the VoIP services for our main telephony system including automatically having calls come through on mobile devices, which has been great..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3514662) RB Rachel B. Proposal Review Director > "The online portal for management, and the call queue information is very clunky and hard to navigate." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) NR Nainsi R. Freight broker > "Overall my experience with GOTO is great help to manage calls data great options for voicemail and client meetings" [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4447425) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) Maria Alejandra R. Operation Supervisor > "Since I have been using the app, I have no problems communicating with my clients and candidates, making it easy to stay connected 100% of the..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4457399) MH Michelle H. Office Manager > "I think that fact that it was so difficult to use, and the interface was not very effective or user friendly, I would have a hard time..." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3589245) RB Rachel B. Proposal Review Director > "I really like that you can use the call app both on your cell and a desktop phone (and computer)." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4046028) IW Ian W. Undisclosed > "Their support team is a black hole of incompetence — endless hold times, scripted apologies, and zero actual help." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#SoftwareAdvice___7021331) Chiara P. Account Manager > "with this tool, you are in the office even when you are at home, it allows you to communicate with colleagues with extreme ease." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3585390) JW Jenny W. Office Manager > "Occasional\* difficulty with customer not hearing my initial greeting--may be dependent on where I am answering from." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4288838) RO Ryan O. Managed Services Technician > "The softphone functionality comes in handy when on the go and the navigation is pretty simple." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___4589257) Rahul P. Software Software > "The thing I dislike about the software is the lack of support." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___3177886) CS Chase S. Outside Sales > "GoTo offers good voice quality as well as video conferencing." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___5015035) MC Monica C. Lender > "The customer service is the worse. Once you get onboard it goes down hill." [See full review](https://www.capterra.com/p/163604/GoTo-Connect/#Capterra___2639530) [View Reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) ## User interface [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) 4.20 (1,005) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) 4.47 (671) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity/News Feed 120 Important Bitrix24 Top features 36/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) GoTo Connect 15/38 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - API - Audio Calls - Calendar Management - Calendar Sync - Collaboration Tools - Commenting/Notes - Contact Management - Content Management - Customizable Branding - Data Import/Export - Discussions/Forums - Document Management - Drag & Drop - Email Management - File Management - File Sharing - Generative AI - Meeting Management - @mentions - Mobile Access - Progress Tracking - Project Management - Real-Time Chat - Real-Time Updates - Reminders - Reporting & Statistics - Search/Filter - Single Sign On - Surveys & Feedback - Task Management - Third-Party Integrations - Video Conferencing - Workflow Management [See all features](https://www.capterra.com/p/163604/GoTo-Connect/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports GoTo Connect is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos GoTo Connect Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix24 - Located in United States - Founded in 1998 GoTo Connect - By GoTo - Located in United States - Founded in 2003 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.78 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Contact vendor for pricing Price $1.1/month 4.5 Features 4.7 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-203084/GoTo-Connect-vs-VoIP-ms) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $69/month Price $20/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-152373/Bitrix24-vs-HubSpot-CRM) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Contact vendor for pricing Price $4/month 4.5 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/163604-168668/GoTo-Connect-vs-Microsoft-Teams) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $69/month Price $14/month 4.3 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/113540-155928/Bitrix24-vs-Zoho-CRM) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.5 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/163604-175788/GoTo-Connect-vs-Nextiva) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $69/month Price $7/year 4.3 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/113540-204998/Bitrix24-vs-Bigin-by-Zoho-CRM) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,682)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Contact vendor for pricing Price $14.99/month 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144037-163604/Zoom-Video-Conferencing-vs-GoTo-Connect) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Wildix](https://www.capterra.com/p/218251/Wildix/)[4.69 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/163604-218251/GoTo-Connect-vs-Wildix) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) $69/month Price $31.1/month 4.3 Features 4.2 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-135618/Bitrix24-vs-Odoo) [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)[4.47 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/163604-169627/GoTo-Connect-vs-RingOver)