# Compare Bitrix24 vs Text Request 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Text Request based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-167015/Bitrix24-vs-Text-Request --- # Bitrix24 vs Text Request Features and Cost Comparison Last updated June 23rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Text Request2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [997 reviews](#user-reviews) Positive 818 Neutral 120 Negative 59 [## Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.6 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Starting Price $59.00/month Value-for-Money 4.6 Functionality 4.5 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment MG Based on [1,193 reviews](#user-reviews) Positive 1,111 Neutral 64 Negative 18 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.4 Real-Time Monitoring NA Mobile Access 4.1 73%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.7 Real-Time Monitoring 4.6 Mobile Access 4.7 User satisfaction User satisfaction 4.2 User reviews[997](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.6 User reviews[1,193](https://www.capterra.com/p/167015/Text-Request/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $59Flat Rate, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Businesses that need a better way to connect with customers and employees. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration...." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) RK Raj K. Managing director > "It is also value for money, with good customer support (though sometimes a little slow)." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) MG Milousa G. Customer service representative > "It simplifies interactions, making them more accessible, and includes automation features for responses and reminders, which save time and boost..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) MC Mellissa C. Instructor > "I'm not too fond of the resolved feature, ideally, it helps you to keep an eye on conversations that may need to be handled at a later time, but the..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) ST Sarah T. CSR > "Overall, Text Request has been a reliable tool for enhancing our customer communication strategies through text messaging, offering solid support and a..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571) TC Tim C. Instructor > "The contacts link doesn't work, so you have to send a message to someone to be able to add them to your contacts list. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605356) MR Monisha R. Admin > "The real-time reporting and detailed analytics give me valuable insights into customer engagement, allowing me to adjust my strategy effectively." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6549651) CC Cheri C. Member Advocate > "Not sure if it is Text Request itself or my company, but my messages get lost in my co-workers due to our organization's size." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6500349) CN Christoffer N. Technician > "I use text request for work and I like the templates that we have saved so I don’t have to type out the same message over and over again every day" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6580437) KR Keaton R. New Construction Consultant > "DLC Processing time is slower than I had hoped and they charge you 25% additional per month while you wait." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6439673) CL Catherine L. Veterinarian > "This saves us countless hours, and allows us to rapidly give simple results, reminders and check on clients after visits." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6542687) SS Stephanie S. Owner and boxing trainer > "Biggest problem is that new texts do not appear on screen when I’m at my computer. And the re-sorting of texts, lack of indication of new or unread, no..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004114) MG Milousa G. Customer service representative > "The app integrates well with other business tools, streamlining operations and improving customer engagement in real-time." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) MM Marilee M. clinical support specialist > "took awhile to figure out how to save document/image sent by text req to pt chart." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618734) SH Sidney H. Ticket Operations Manager > "The abilities it has to communicate with customers, track data, send detailed information is incredible." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6507744) BS Brittany S. Practice Manager and Veterinary Technician > "For all of the benefits of Text Request, I have found that the platform often lags or becomes unusable; There are often errors loading or sending..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) AA Allison A. Managing Director > "I also really love that its set up to mark messages as resolved/unresolved versus read and unread, so that the things that still require attention..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6607704) AR Abby R. Sales Support > "Not able to color coordinate the squares of different messages." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6616037) ES Emily S. People Services Specialist > "I love that Text Request gives you the ability to communicate with all necessary employees through one single platform." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6576471) MG Milousa G. Customer service representative > "Additionally, pricing may be a concern for smaller businesses, as the cost can add up depending on usage." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) DW Dipanshu W. Customer Service Representative > "Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6444915) AW Alma W. collections > "some of them don't have name ID you have to search by phone number." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6486054) BP Bhumiben P. Clinical Manager > "Its very convenient for our patients to use it to inform us about their schedule and if there is any change in their schedule." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398286) TH Trae H. Coach > "Names are being messed up when sending out texts, mixing up contacts" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473059) CD Chrystina D. Patient Services Coordinator > "I really like the group message and schedule ahead feature because it allows me to easily schedule appointment reminders for patients that are booked..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191337) LP Liz P. Client Care Representative > "Picture attachment size is not big enough/cannot see videos" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465468) SR Sydney R. Vet Receptionist > "I love the ability to schedule messages and use templates for reaching out to clients." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6582860) AB Ashlyn B. Dumpster Consultant > "It gets very laggy sometimes, and there is no way to translate languages" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392385) AD Alex D. Vice President of Technical Recruiting > "What I love most about Text Request is that SMS messaging allows me to instantly connect with candidates and clients in just a few taps on my pc." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060459) SF Sarah F. Sales > "I do not like that you have to press "accept" when you change the first messages shown." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065) GG Greg G. Owner-Operator > "I love that we are able to use our landline phone number with Text Request, just as we were with Zipwhip, as we use it for sending and receiving..." [See full review](https://www.capterra.com/p/167015/Text-Request/#SoftwareAdvice___6025285) BS Brittany S. Practice Manager and Veterinary Technician > "Additionally, since I began using Text Request nearly 2 years ago, we have never had the ability to use the "mark as paid" feature; We simply receive..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) BJ Bryce J. VP of Sales > "I like how text request lets us get chat requests on the website and then takes the chat to their phone so they aren't stuck online - the conversation..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278051) VG Veronica G. Customer Service Representative > "Cannot look up messages by typing in keywords." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6538014) AS Autumn S. Site Manager > "Having an app specifically designated for client service allows me to disengage and focus on my family during off-hours without losing touch with my..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6007843) MB Moriah B. Client Services Director > "Sometimes the multifactor authentication is problematic." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846) KA Kristen A. General Manager > "We love all of the features such as customized templates for easy sending and scheduled messages so we can automate important reminders. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358643) EP Elliott P. Sales Professional > "The only con I can think of is that sometimes when entering a new contact, it will say there was a problem saving, but upon reloading the page the..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6004181) BP Barbara P. Program Director > "TR has provided an essential platform to contact our program participants and have them respond immediately. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) HO Hannah O. Managing Director > "There seems to be a delay in receiving texts sometimes." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267) SF Sarah F. Sales > "I like that you can put little tag color dots to keep the messages organized." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6569065) BP Barbara P. Program Director > "Some of the administrative functions are hard to navigate." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6523373) KW Kathy W. Owner > "It's so easy to use and allows me to communicate quickly and efficiently with everyone involved. Whether I’m sending reminders, updates, or answering..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498706) SC Sean C. Location Manager > "Can get a little slow, occasionally you can lose your current conversation" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6573095) DR Decire R. Employee Care Manager > "It is an overall efficient, simple, and straight forward system that makes communication visible and accessible to everyone on our team." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6504597) ER Erica R. Recruiter > "Unable to unsend messages send to associates" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6605377) EH Errin H. Patient Services Coordinator > "It is helpful to have something that allows for multiple helpful features such as automatic texts reply's when out of office, and saving contacts." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6278156) HP Holly P. Licensed Veterinary Technician > "Sometimes I don't get notifications until 20-45 minutes after the message says it originally sent; making for delayed responses to clients." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4903582) RS Rachael S. Owner > "What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6300230) BS Brittany S. Practice Manager and Veterinary Technician > "Finally, I do wish that clients would NOT receive a text notification once their payment has been canceled as it tends to confuse people; I would..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6269425) CA Connie A. Center Director > "I like the scheduling texts ahead of time and the opt out feature." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6380036) CS Candace S. Safety Manager > "I wish sharing images showed up as an image on my teams cell phone, instead it shows up as weird file they have to click." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6283748) AS Austin S. Junior Accountant > "I love that it allows multiple users to respond to the same customers, and as a team we can keep track of who has been responded to and taken care of." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191331) TT Theresa T. Human Resources Manager > "I can't send confidential information to employees" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6567837) ST Sarah T. CSR > "The platform's user-friendly interface made it easy for me to manage and send text messages effectively." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6398571) MY Mikhaila Y. Franchisee Owner > "Especially when you are trying to fix a mistake in the text without deleting everything you've written, or when trying to copy or paste something. But..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6157052) GR Gabrielle R. Secretary > "I do enjoy the personalization feature so each staff member can have their own account and signature to notify the clients who is reaching out and when." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6191345) GB Greg B. Director of operations > "The Chrome extension is a bit wonky at times (only appears on one tab, missing notification chimes)." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6029922) MG Milousa G. Customer service representative > "Text Request is an excellent app for enhancing customer communication through text." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6392570) VR Verified Reviewer I.T. Marketing > "If it were to integrate with our main program we use for scheduling and routing, we'd solely use it. But our program doesn't play nice with others, so..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6358344) HO Hannah O. Managing Director > "Ease to access online for business purpose and not using personal devices while being able to share between team members without losing the..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6473267) VR Verified Reviewer Patient Care Coordinator > "I have found the only downside is not having a 30-second delay in sending the text so you can stop it from going out to the wrong person etc." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6229257) JS Jennifer S. office manager > "Text Request simplifies appointment confirmations through text messaging, allowing us to reach patients quickly and effectively." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6280319) CR Carla R. Director of Education > "The search bar does not work properly. When you click on it and try to type, you get knocked out of the search box. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924) JK Jessica K. Peer Recovery Support Specialist > "I like that numerous employees can have access to the text line from their own devices and all monitor it as we go on about our workdays." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6060954) LB Liz B. Broker > "It isn't very user friendly, hard to navigate, have to go to different areas to send group messages, adding images requires text." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6285263) CC Chris C. Director Of Operations > "This program eliminates the need to have several phone numbers, and everyone can access the program to ensure clients are being responded to." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4998838) CG Chelsea G. Administrative Assistant > "A lot of clients have a full inbox or receive so many phone calls per day that it is hard to keep up with." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988748) CF Cynthia F. Business Manager > "The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks!" [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362024) SF Stephanie F. Owner > "We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6273212) MC Mellissa C. Instructor > "I additionally like the platform's layout; it is pleasing to the eye and makes locating contacts very straightforward." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6617684) TL THERESA L. Director of Marketing > "As a newer company, there were a lot of issues to work through in the beginning." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6498635) MB Moriah B. Client Services Director > "Great way to connect with clients and helps to send them review requests." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6618846) SL Stephen L. Program Director > "I wish web ui would stay on the display option I select instead of reverting to what seems like the default option." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6250257) LC Loralei C. Reservations Agent > "Text Request offers powerful messaging features that enable businesses to excel in customer engagement and operational efficiency." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6362146) EM Emily M. Recruiter > "The lack of message thread where I have to click the name after a text to see the thread." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___4988859) JD Jenn D. Community Outreach Manager > "It's perfect for reminding our weekly running group where we are meeting each week." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6465806) CR Carla R. Director of Education > "It took many complaints before we were helped and, in the interim, our business was left with an ineffective way to communicate with staff and..." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___5019924) AB Alyssa B. Administrative Assistant > "I like that with the text you have written correspondence to be able to refer to when needed." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6488063) AH Alex H. Owner > "I hate how the system organizes texts and I cannot find the text I just sent. " [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6268689) SM Sydney M. Accounts Receivable Specialist > "This helps us reply to customers faster and provide better service." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6403100) KB Kasey B. Claims Secretary > "I hate that I have to click somethin in order to see the whole conversation and I hate that I am not notified when I have a message." [See full review](https://www.capterra.com/p/167015/Text-Request/#Capterra___6078562) [View Reviews](https://www.capterra.com/p/167015/Text-Request/reviews/) ## User interface 4.19 (997) [Text Request](https://www.capterra.com/p/167015/Text-Request/) 4.63 (1,193) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Bitrix24 Top features 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Text Request 21/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/167015/Text-Request/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports Text Request is recognized as a top-rated tool in 4 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Text Request Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Text Request - By Text Request - Located in United States - Founded in 2014 ## 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