Bitrix24 vs GUIDEcx: Which is a better fit?

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

Sam W.: My name is Sam. I am a client success manager. My company does a software-as-a-service in the industrial sector, and I give GUIDEcx a five out of five. So we were looking at Teamwork, and I think that was the only software at the time that we were looking at. We didn't have any other processes or softwares in place, so we were starting from scratch and we didn't find all of the features that we were looking for there. We ended up choosing GUIDEcx specifically due to the dynamic date range feature. That was really important to us, as our projects tend to ebb and flow quite a bit, and we wanted that flexibility of still having a task with a certain amount of time on it, but as that date range changes, the end date of the project and the specific timing of those tasks would be dynamic. Getting started with GUIDEcx was probably, of the many softwares I've used, particularly point solution softwares, probably one of the easiest I've ever jumped into. It was immediately apparent how the software worked and what needed to be done from it. Just from the demo that we had received from our sales rep, we were able to get in, build out milestones really quick, look at the tasks without any issues, build out templates. A lot of it was very self-explanatory, and we were really impressed. We did have an implementation manager reach out to us and walk us through some of the processes, but honestly, the software was so naturally intuitive that we stopped meeting with their implementation manager because we didn't feel like he was providing very much value, particularly in the context of our company, because the software was just incredibly intuitive. My recommendation for anyone looking to use GUIDEcx for their business, things to look out for and consider particularly, is the reporting metrics that they can pull out from the projects. They're very robust and there's a lot of different ways that they're able to slice and dice that data. The task management where you can add multiple parties, where you can have your customer see the tasks in the project overall with just a few clicks, how they can be added to it, how you can assign tasks to them, how you can have dependencies on those tasks, how you can sign dollar values to milestones, tasks and projects. And other things that I would say you should consider as you're looking at this software is just how solid it is. There's very few bugs that we've come across compared to other softwares that we've used. It's always up. I've never come across a downtime event with GUIDEcx. And their support staff particularly, too, is something to take into consideration. I've never not gotten an answer within five minutes from one of their support staff, and then had someone follow up time and time again. After I've said, "Hey, I'm good." They'll go and dig into an issue deeper than normal. So I'd say the quality of their support is also a five out of five. So that's something to consider and look at, but I mean, obviously I believe that it's one of the best that I've come across, and that's not just for onboarding softwares, but across almost any software that I've had to encounter. And that's coming from a software guy.