# Compare Bitrix24 vs Act! 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Act! based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-175860/Bitrix24-vs-Act --- # Bitrix24 vs Act! Features and Cost Comparison Last updated July 8th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Act!2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Act!](https://www.capterra.com/p/175860/Act/)[3.9 (921)](https://www.capterra.com/p/175860/Act/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [997 reviews](#user-reviews) Positive 818 Neutral 120 Negative 59 [## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (921)](https://www.capterra.com/p/175860/Act/reviews/) Starting Price $30.00/month Value-for-Money 3.9 Functionality 3.9 Ease of Use 3.9 Customer Service 3.6 Reviews Sentiment JC Based on [921 reviews](#user-reviews) Positive 662 Neutral 107 Negative 152 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,855 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.5 Sales Pipeline Management 4.4 Activity Dashboard 3.4 78%Fit High performer Feature ratings Data Security 4.5 Contact Management 4.3 Lead Management 4.0 Sales Pipeline Management 4.0 Activity Dashboard 4.2 User satisfaction User satisfaction 4.2 User reviews[997](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 3.9 User reviews[921](https://www.capterra.com/p/175860/Act/reviews/) Ease of use 3.9 Functionality 3.9 Value for money 3.9 Customer support 3.6 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Act! Advantage is a front-office CRM solution that unites sales, marketing, and customer management in one affordable platform to help you stay organized, and turn relationships into results. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration...." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) RK Raj K. Managing director > "It is also value for money, with good customer support (though sometimes a little slow)." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) JC Jamie C. Owner > "The flexibility to customize fields, organize contacts, and use features like Mail Merge has made it a valuable tool for..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164152) JC Jamie C. Owner > "Currently, when a contact is copied, the associated relationship records are not carried over and must be recreated..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164152) DS Dominic S. Financial advisor > "The contact management features are especially helpful, allowing us to keep detailed records of client interactions,..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140809) BC Brian C. Director > "By tying our database to online forms, we increase the risk of bad info overwriting good data." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118161) JC Jamie C. Owner > "I can easily customize my database, segment contacts by state, territory, or other criteria, and send targeted messages..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164152) PR Paul R. sales manager > "Sometimes the phone connection is a little hard to hear and the screen were you need to add new contacts can be difficult." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145195) JW Janet W. President > "What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling their..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7114606) DM Daniel M. President > "We are being slowly pushed into a cloud service that does not integrate well with how we store documents." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142090) JC Jamie C. Owner > "The flexibility of organizing and managing customer data makes my workflow much more efficient and helps me maintain..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164152) KE Kari E. CEO > "Using ACT for marketing and setting up work flows for email campaigns is not the most user friendly feature." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153390) DM Dan M. President > "Their technical teams have repeatedly demonstrated an extraordinary willingness to solve problems completely—whether it..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909) SL Scott L. Mortgage Loan Officer > "Complicated setup and maintenance — backups, updates, and database management could become frustrating." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7158492) JS Jack S. Owner > "Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7054063) LT Lydia T. Chief of Staff > "They then hung up on our internal I.T. guy when they got confused, and then lied about it in the log notes; saying "he..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145927) LT Lydia T. Chief of Staff > "I am giving 2 stars instead of 1 because the customer success department is decent. As mentioned, if there weren't 34..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145927) TG Tyler G. Director of Business Development > "Also, the I beleive texting out of ACT should not be a feature that I need to pay extra for. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135262) DM Dan M. President > "As of 2026, this represents a 29-year business relationship—one of the longest and most important professional..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909) LT Lydia T. Chief of Staff > "Formatting issues with the notes section, and constant glitching." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145927) PR Paul R. sales manager > "The productivity and efficiency has freed up time to focus on getting more customers and service my current customers to..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7145195) AH Andres H. Sales Engineer > "Crashes my outlook and often loses setting with Google Integration." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142777) SL Scott L. Mortgage Loan Officer > "Overall, it is a solid CRM for relationship management and organization, particularly for small businesses and..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7158492) JF Jennifer F. Owner > "The issues with time it takes screen to change when completing activities." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140286) RP Rachel P. Business Assistant > "The amount of customization and details you can add to an email makes our emails unique. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135346) LB Lori B. president > "I can't get it to sync with my Google calendar--just doesn't work." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7141576) JC Jamie C. Owner > "It allows me to efficiently reach out to all of my customers while still personalizing communications." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164152) VT Vanessa T. School Board President > "Also having trouble figuring out a way to NOTE all at once and then delete those from a lookup." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136965) BN BRAD N. SALES ENGINEER > "This new form of note taking tool has helped to keep me on track with all of my customers." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7081335) RD Regina D. Administrator > "The way the group emails feature works is less than idea." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135427) AP Andrew P. VP > "At first it was an adjustment with the cloud base system but now i like it because i can access on my phone, tablet and..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135256) JH Jayne H. Accounting > "I find going to lookup contact from the calendar extremely slow." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7159158) JM James M. REALTOR > "The pro I like the most about Act is the customer tables, however I am still learning how to effectively design and use..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7123845) RD Regina D. Administrator > "For example, when using a mail merge, the formatting can be strange." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135427) KW Kevin W. Manager > "I like the software's ability to track my emails to clients for future reference." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631) PR PAUL R. President > "Act does not work well with the new version of MS Outlook." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140394) KE Kari E. CEO > "I appreciate having the capability of synchronizing updated information to the cloud." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153390) JR Jim R. Regional VP Sales, NA > "Sometimes the features don't work properly requiring a restart." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140174) RT Ron T. Owner > "I need to use my CRM even when I do not have acces to internet, and ACT is the only company I know of that offers a fully..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7051782) KA Kevin A. Sales > "The desktop version is a very old format and data can be old." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140390) BR Barbie R. Office Manager > "I love being able to have all my contacts and information about my contacts all in one app." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135231) VR Verified Reviewer Regional Sales Manager > "Slow operating and outdated, needs to be updated to join the 21st century." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7110141) KW Kevin W. Manager > "In my business, tracking calls and setting meetings is very important." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7079631) WC William C. Owner > "Dont like the $30 monthly fee to access my data. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153608) RW Robert W. Owner > "Additional features that support my marketing efforts and the improved Outlook integration are real time savers." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___6856052) KG Kerri G. President > "i can't easily look up machines i have sold by model or state. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7158447) MF Myles F. Applications Engineer > "I had to make some major changes (users and setup), and my Customer Service Rep was fantastic. Once he started, we got..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7118197) JR James R. President > "I have trouble if I have to move fields around." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7088048) BG Bev G. Director > "We don't currently use it to it's full potential but are loving the way we can customise it to suit our business. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7122838) MT Mike T. Vistage Chair > "I feel like I am sitting forever and often go to other tasks during wait." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140154) KE Kari E. CEO > "The ACT desktop version is simple and easy to use for looking up contacts, taking notes, and generating pipeline reports." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7153390) JB John B. Senior Vice President > "Don’t like high price increase after using for so many years with no assistance from ACT." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140665) JL Jeffrey L. FA > "The product provides an excellent way to maintain a list of contacts." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7082918) MR Micky R. Operations Manager > "A few bugs that have been around for years and never fixed." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649) MR Micky R. Operations Manager > "I recommend it to my clients and usually setup a custom contact screen and fields for them." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649) JR James R. Business owner > "Until two weeks ago there were 45 items on the list as well as screen grabs showing the error messages and bizarre things..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770) Kevin H. Sr. Registered Client Service Associate > "Sharing a calendar and viewing others event is helpful." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136807) MH Mike H. Sales Manager > "The Marketing Automation component seems difficult to use." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135269) TD Thomas D. Founder and CEO > "Integration with QBO, Microsoft 365 and QuoteWerks is excellent." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164803) KG Kerri G. President > "Queries are hard to figure out how to create" [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7158447) TR Tammy R. Admin Sales management > "I am able to use it for organizing out data for the most part." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135260) SM Scott M. Managing Director > "It not always accessible and sometimes locks us out for no reason so needs a customer service call." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7068325) KG Kerri G. President > "I like the cloud base version, it is helpful using the mobile version as well. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7158447) TF Thom F. Owner > "I wish they had longer hours or 24/7 because of my schedule I work with people all over the world and sometimes wind up..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___6629605) MV Maria V. Owner > "Your company was helpful in every aspect the sales department. And helping my IT guy as we set up our computer." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7164931) LB Lori B. president > "The cloud version is clunky." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7141576) KA Kevin A. Sales > "Have used Act to keep up with vendors and customers, and the history is invaluable." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140390) RP Rachel P. Business Assistant > "Customer Service can be hard to understand at times." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135346) MC Marianne C. Office Manager > "Customer Support is responsive understandable and easy to understand when trying to provide support for complex problem" [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7140642) JM Janet M. Real Estate Broker > "As a result, I often have to end the call and try again until I reach someone who can help." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7002106) NA Nita A. Secretary > "ALSO LOVE that when I do have an issue, I can call in and get a real English speaking person." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136794) NL Nick L. VP > "I don't like having to be online to access it. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142080) MR Micky R. Operations Manager > "Having groups and fields really make it possible to do so much." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649) DB Danny B. Recruiter > "It has been one problem after another including an update that changed all the search functions without getting so much..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___6837404) AH Andres H. Sales Engineer > "Good for keeping track of custoemrs" [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142777) TG Tyler G. Director of Business Development > "The marketing automation is not easy to work with. " [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7135262) VT Vanessa T. School Board President > "Customer Support was great when we were having trouble installing due to our internet." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7136965) MR Micky R. Operations Manager > "I love the desktop but really hate the online version." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7139649) DM Dan M. President > "For nearly 30 years, ACT! has been one of the most valuable business relationships I’ve had—including compared to my..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7142909) FL Frank L. Owner > "There's no integration between it, and Google Contacts, or the integration is not comprehensive..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___6642410) BG Bev G. Director > "I had used Act many years ago and loved it. When it came to us needing CRM, we had tried a couple of free ones that,..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___7122838) JR James R. Business owner > "For example having to restart the program 11 times in one eight hour period of time because it crashed.... among many..." [See full review](https://www.capterra.com/p/175860/Act/#Capterra___6451770) [View Reviews](https://www.capterra.com/p/175860/Act/reviews/) ## User interface 4.19 (997) [Act!](https://www.capterra.com/p/175860/Act/) 3.90 (921) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Bitrix24 35/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Act! Top features 36/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/175860/Act/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports Act! is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Act! Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Act! - By Act! - Located in United States - Founded in 1987 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [Act!](https://www.capterra.com/p/175860/Act/)[3.90 (921)](https://www.capterra.com/p/175860/Act/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $30/month Price $25/month 3.9 Features 4.4 3.9 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-175860/Salesforce-vs-Act) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [Act!](https://www.capterra.com/p/175860/Act/)[3.90 (921)](https://www.capterra.com/p/175860/Act/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $30/month Price $20/month 3.9 Features 4.4 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-175860/HubSpot-CRM-vs-Act) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [Act!](https://www.capterra.com/p/175860/Act/)[3.90 (921)](https://www.capterra.com/p/175860/Act/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $30/month Price $14/month 3.9 Features 4.3 3.9 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-175860/Zoho-CRM-vs-Act) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [Act!](https://www.capterra.com/p/175860/Act/)[3.90 (921)](https://www.capterra.com/p/175860/Act/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $30/month Price $50/month 3.9 Features 4.3 3.9 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/157279-175860/Dynamics-365-vs-Act) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [Act!](https://www.capterra.com/p/175860/Act/)[3.90 (921)](https://www.capterra.com/p/175860/Act/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $30/month Price $7/year 3.9 Features 4.5 3.9 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/175860-204998/Act-vs-Bigin-by-Zoho-CRM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) $69/month Price $10/month 4.3 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-113540/Wrike-vs-Bitrix24) [Act!](https://www.capterra.com/p/175860/Act/)[3.90 (921)](https://www.capterra.com/p/175860/Act/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (823)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $30/month Price $20/month 3.9 Features 4.3 3.9 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-175860/eWay-CRM-vs-Act)