--- title: "Compare Bitrix24 vs Genesys Cloud CX 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Bitrix24 and Genesys Cloud CX based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/113540-179417/Bitrix24-vs-Genesys-Cloud" page_type: "comparison" language: "en" --- # Bitrix24 vs Genesys Cloud CX Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Genesys Cloud CX2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [1,005 reviews](#user-reviews) Positive 826 Neutral 120 Negative 59 [## Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.3 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting Price $75.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.4 Customer Service 4 Reviews Sentiment Based on [269 reviews](#user-reviews) Positive 235 Neutral 23 Negative 11 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### NetSuite 4.2 (2,073) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 6,880 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.3 Real-Time Monitoring NA Mobile Access 4.1 59%Fit Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.1 Real-Time Notifications 4.3 Real-Time Monitoring \-- Mobile Access 3.7 User satisfaction User satisfaction 4.2 User reviews[1,005](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.3 User reviews[269](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes across legal, retail, travel, real estate, and consulting industries. Best for Small, midsize, and large enterprises across more than 100 countries, including retail, healthcare, financial services, insurance, telecommunications, and public sector organizations. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) Frank C. Independent Business Owner > "good collaboration amongst coworkers for project management." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) DL Deanna L. Freelancer > "Being able to communicate with employees easily and effectively and all together at once." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515711) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) DAA David Arturo A. Estratega Inbound > "Being a platform that seeks to cover too many things, it does not make it clear what it is really good at and I did not manage to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___4652383) GE Garofi E. Sales Representative > "Bitrix24 is the most convenient project management and team collaboration platform." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6673804) Abel A. Agent > "what makes it less competitive with others is its high cost" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) Ali A. Oilfield infrastructure Administrator > "It helps us to keep our project works very organized and perform all our duties within the timelines we have set." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5059439) Aman K. Researcher > "Some users find some features redundant, and the mobile functionality is not as robust as the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4610910) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) CS Cassidy S. Consulting Team Lead > "Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4717350) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) SK Sumesh K. Freelancer > "Really a Pro-friendly application for the users who looks a different experience in Business Management Tools" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6666903) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) RR Roccini R. CSM > "Very user-friendly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) SK Sumesh K. Freelancer > "The user experience and User Interface are really amazing" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6666903) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Roman Y. Product Project Manager > "It's not easy to integrate with HTML static websites, you will require development." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4381886) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) BS Brenna S. Nurse Practitioner > "I can never seem to find documents i am told are in plain site." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___2654188) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) Manish B. Digital Marketer | WordPress > "Bitrix24 website builder has a drag-and-drop interface that makes it easy to create a professional-looking website without any coding..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AM Agnishwar M. Executive > "What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___2844169) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) GN Gervais N. CEL > "It can be not easy to use, at the beginning." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3145019) John G. Supply Chain Managing Officer > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) JA Jan A. Founder > "A great and simple experience." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6646213) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) CM Ciara M. Head of Business Development > "Customer support has been reliable over the years, especially when dealing with more complex issues that need proper..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7154992) VR Verified Reviewer Associate technical support engineer > "The call assignment is random and not as per first come first serve while on queue, navigation is very difficult with..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6716002) SM Sherry M. Executive Manager > "There are many pros with Genesys Cloud CX such as having everything in one platform (phone calls, email, texting, etc)...." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) Marc G. Collection and Digital senior specialist > "The Bluetooth headset connection is not reliable" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7184312) LN Luciano N. Senior Film Technician > "Makes it easy to manage calls with customers with a safe and secure network." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7156767) SM Sherry M. Executive Manager > "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) RW Ryan W. Business analyst > "The AI-driven predictions and automation features are especially useful for managing staffing and schedules efficiently." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747) VR Verified Reviewer Associate Leadership Team > "Also it's Regional Language AI - Hindi/Tamil/Marathi NLP accuracy dips vs. English, slowing vernacular customer support." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6858437) SW Sharon W. Case Manager > "It would be very helpful to allow employees to customize caller ID without adding on expensive feature for the entire..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609) JF Jon F. Manager > "Difficult to integrate on to your site, documentation was lacking for us" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011) Jordan M. HR Generalist > "Only service I have regularly used for engaging with external vendors and customers as an HR Rep. Works well, just need..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) SW Sharon W. Case Manager > "Menu to change options is a bit antiquated and time consuming." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6769609) MHS Mohammed Hareez S. Customer Success representative > "we use Genesys cloud to interact with customers via calls and emails and its so far the best" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6691179) LF Liam F. Operations Manager > "Lacks sophisticated outbound dialling." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556404) LB LaSheena B. Solution Analyst > "I have enjoyed Genesys; modern, new, fresh and can handle daily inbound and out bound calls amongst other things." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6774566) Glen T. System Support Lead > "Also we found calling people internally (both users having Genesys Cloud), means we are not able to retain a recording." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6427682) SKT Song Kean T. NOC and SOC Manager > "Features rich tool to enable smooth customer service operation, inbound call recording and phone queues management." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6256658) Lizandro H. Sales Development Specialist > "The call quality and the recording of the calls were sometimes not heard." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6022052) RW Ryan W. Business analyst > "The AI-driven forecasting is generally accurate, helping us keep staffing balanced." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6556747) NN Nick N. Workforce Management > "Not user friendly." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495) Jordan M. HR Generalist > "Simple to use deskless calling service with the ability to forward calls and review voicemails." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) Abel A. Agent > "all I can fault about this software is its high cost for small businesses" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915) KW Kris W. Project Manager > "The alignment of multiple communication channels makes managing our call center staff and monitoring customer..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6451500) NT Nicholas T. UC Engineer / Developer > "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997) LR Lyn R. Enrollment Growth Rep > "I like that you can pop out a little window to make it easier to use it while using other apps." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6758801) KM Kyle M. Workforce Management Operations Scheduler > "The scheduling portion that is supposed to make this web based call functionality, reporting and adherence portions..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3355456) Jordan M. HR Generalist > "The caller ID, volume options, and interface is well done." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6877401) JJ Jonathan J. Manager Reporting & WFM > "The Salesforce External Routing feature isn't well documented or understood" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4547969) HD Harinder D. Insurance Advisor > "It focuses on delivering exceptional customer service to all the clients." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6779762) KS Kyle S. Team leader > "times out and difficult to initially use" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048) AT Alejandra T. BU Regional Sales Manager > "The payback, once implemented, as a multi-channel tool is awesome." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6664004) TH Taja H. Fan Service agent > "Sometimes calls do not come through" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4349272) SM Sherry M. Executive Manager > "Overall using Genesys Cloud CX is very efficient, although not easy to learn. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) Marek K. Sr. CX Consultant > "Relatively slow delivery of solutions to main painpoints reported by business via idea portal." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3195463) CC Cody C. CSR > "Great for managing contact center." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535) DK Darya K. Escalation Manager > "The system does not remember the user and periodically you need to enter your login and password again." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___3361002) SB Sabrina B. Systems Developer > "Genesys Cloud CX has established accurate customer help, which brings an immediate live chat for customers." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6247808) JL Jose L. manager coordinator > "professionals service werent that good sometimes" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4076419) AC Andreea C. CX Manager > "More indicators available (than previous solution we were using)." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729) AP Amanda P. Manager, Business Technology Solutions > "Pure Voice and how calls get routed through our virtual edges causes some issues from time to time. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2843493) SC Sarai C. Customer Care Navigator > "I also appreciate using the dial on screen." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6705722) EAM Edgar Alan M. Systems Leader > "We have problems with the integration with our SAP, because the version wasn't compatible with the solution." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547) VC Victoria C. Digital Administrator > "You can also put on hold a customer or add another participant on the call(conferencing).Customer service agents are..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4638382) YY Ye Y. Technical Specialist > "Dashboard is missing the flexibility for shorting agent status." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882) Abel A. Agent > "very good software to meet my specific needs which also updates regularly including its deployment which takes little..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5059915) VR Verified Reviewer Freelance Writer > "The sound quality of calls can be questionable in seasons." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2731026) DL Daniela L. Sales manager > "In short, is a powerful tool that, despite its complexity, can significantly enhance how businesses interact with their..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6463546) YY Ye Y. Technical Specialist > "Dashboard is missing the flexibility for shorting agent status." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2988882) CC Cody C. CSR > "Very professional company, great software, and overall amazing reporting on stats." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6828535) JF Jon F. Manager > "Difficult to integrate on to your site, documentation was lacking for us" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6598011) SC Sarai C. Customer Care Navigator > "How easy it is to transfer calls amongst other colleagues." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6705722) EAM Edgar Alan M. Systems Leader > "We have problems with the integration with our SAP, because the version wasn't compatible with the solution." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___2945547) OR Oliver R. Owner > "Simple to use and offers first-class connectivity." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6829271) SM Sherry M. Executive Manager > "The only cons, per se, of Genesys Cloud CX are that it was a bit difficult when first setting it up. " [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___7111667) Saskia M. Senior Director Sales Marketing > "In order to increase efficiency and boost customer satisfaction, we migrated from a purely voice-based system and a..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___5011669) NN Nick N. Workforce Management > "Not user friendly." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6536495) BJ Brian J. Senior Specialist, Technology > "Our Genesys application has been positioned to provide our lines of business with full interaction..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4104609) KS Kyle S. Team leader > "times out and difficult to initially use" [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6462048) AC Andreea C. CX Manager > "Overall, it is a very powerful platform for omni-channel." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___6589729) NT Nicholas T. UC Engineer / Developer > "The post sale support is not the best, we often need struggle to bring Engineers up to speed before they can..." [See full review](https://www.capterra.com/p/179417/Genesys-Cloud/#Capterra___4696997) [View Reviews](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) ## User interface [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) 4.20 (1,005) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) 4.32 (269) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important AI Text Generation 120 Important Bitrix24 28/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Genesys Cloud CX Top features 32/44 - Activity Dashboard - AI Copilot - AI Text Generation - AI Text Summarization - AI Text-to-Speech - API - Autoresponders - Canned Responses - Chat/Messaging - Co-Browsing - Collaboration Tools - Contact Management - Conversation Archiving - CRM - Customer Profiles - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Knowledge Base - Lead Development - Mobile Access - Multi-Channel Communication - Notifications - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Targeted Emails - Team Inbox - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/179417/Genesys-Cloud/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports No recognitions have been awarded to Genesys Cloud CX ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Genesys Cloud CX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix24 - Located in United States - Founded in 1998 Genesys Cloud CX - By Genesys - Located in United States - Founded in 1990 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $75/month Price $29/month 4.2 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-179417/RingOver-vs-Genesys-Cloud) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $69/month Price $20/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-152373/Bitrix24-vs-HubSpot-CRM) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $75/month Price $90/month 4.2 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-179417/Cloud-Predictive-Dialer-vs-Genesys-Cloud) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $69/month Price $14/month 4.3 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/113540-155928/Bitrix24-vs-Zoho-CRM) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $75/month Price $25/month 4.2 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-179417/CallCenterNOW-vs-Genesys-Cloud) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $69/month Price $7/year 4.3 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/113540-204998/Bitrix24-vs-Bigin-by-Zoho-CRM) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $75/month Price $15/month 4.2 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-179417/LiveAgent-vs-Genesys-Cloud) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $75/month Price $239/month 4.2 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136728-179417/Readymode-vs-Genesys-Cloud) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) $69/month Price $31.1/month 4.3 Features 4.2 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-135618/Bitrix24-vs-Odoo) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.32 (269)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $75/month Price $115/month 4.2 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-179417/Zendesk-vs-Genesys-Cloud)