# Compare Bitrix24 vs WhatsApp 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and WhatsApp based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-180345/Bitrix24-vs-WhatsApp --- # Bitrix24 vs WhatsApp Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24WhatsApp2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [997 reviews](#user-reviews) Positive 818 Neutral 120 Negative 59 [## WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting Price Contact vendor Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.8 Customer Service 4.3 Reviews Sentiment Based on [16,400 reviews](#user-reviews) Positive 15,714 Neutral 572 Negative 114 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,851 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 61%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.6 Real-Time Notifications 4.4 Real-Time Monitoring NA Mobile Access 4.1 70%Fit Missing features Feature ratings Single Sign On NA Chat/Messaging 4.8 Real-Time Notifications 4.7 Real-Time Monitoring NA Mobile Access 4.8 User satisfaction User satisfaction 4.2 User reviews[997](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.7 User reviews[16,400](https://www.capterra.com/p/180345/WhatsApp/reviews/) Ease of use 4.8 Functionality 4.6 Value for money 4.7 Customer support 4.3 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for WhatsApp is used by customer service departments, marketing teams, sales organizations, e-commerce companies, banks, retailers, and businesses seeking to engage customers at scale. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration...." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) RK Raj K. Managing director > "It is also value for money, with good customer support (though sometimes a little slow)." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) Maragaret L. Owner > "I enjoy using it for personal, but I also receive business notifications for my software updates, for new art masterclasses available and for keeping in touch with people..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7077974) VR Verified Reviewer IT Service Desk Analyst > "It also relies heavily on a stable internet connection, so calls and messages can be unreliable in low‑signal areas, and the app can take up a lot of storage over time as photos..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7101164) Michael Z. Owner > "The call quality is solid, messages are delivered quickly, and features like voice notes, group chats, and media sharing make everyday communication convenient. While it’s not..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team Lead > "Being a simple chat app means there's no plugin ecosystem, no third party modules and no way to meaningfully extend the core interface (Unless reviewing business API's, which..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) CT Cameron T. IT Service Desk Analyst > "Whats App is a great messaging tool for use within the workplace for collaborative efforts or for personal use, providing lots of great services like texts, video calls and the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7105479) VR Verified Reviewer Software Engineer > "Another downside is that it can take up a lot of storage over time, especially with frequent media sharing in chats and groups." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) Eromal R. Network Senior Operations Specialist Americas > "I appreciate that it functions as a comprehensive, centralized communications hub—it simplifies my daily life to have reliable international messaging, high-quality voice calls,..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) AG Amita G. Learning and Development Coordinator > "That you cannot send messages or receive them if you don't have internet connection. When photos are send, I dislike the fact that the picture quality is reduced." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7097026) SH Sophia H. Patient Care Coordinator > "The platform offers fast communication, end-to-end encryption for privacy, and the ability to share photos, videos, documents, and locations easily." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) SB Scott B. Electrician > "I’m frustrated that statuses can’t exceed 30 seconds, this is forcing me to cut long videos and post multiples clips which is unnecessary more step." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7147576) Cristin H. Office manager > "Being able to instantly drop pds, voice notes, and location tags makes it much faster and more agile than traditional email threads for daily operations" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) Seppe H. Head of IT > "Additionally, the limit on file sizes for high-quality video sharing can be frustrating when I need to send large documents or clips." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) VR Verified Reviewer Team Lead > "It hosts a standardised library of media (Gifs, emojis, etc) that maps across to most platforms (apple, android, microsoft) universally." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131246) SM Shriya M. Assistant Trainee > "Also, media like photos and videos can quickly take up a lot of storage, and the backup/restore process isn’t always smooth." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) SH Sophia H. Patient Care Coordinator > "Its strong security features, cross-platform accessibility, and consistent performance make it an effective communication tool for both personal and professional use." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7162246) VR Verified Reviewer Computer Engineer > "Also, backups are not always fully encrypted, and some updates introduce changes that may affect performance or privacy concerns due to its connection with Meta." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088622) VR Verified Reviewer Software Engineer > "It is especially useful for quick conversations and group chats, and it rarely requires any effort to figure out how things work. Despite a few small issues like storage usage..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) RS Ravindra S. Owner > "Additionally, the desktop application sometimes takes a long time to sync messages with the mobile device, especially after being offline for a while." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) JEP Jennifer Elizabeth P. Backend Developer > "The new screen sharing during a video call has been one of the greatest features ever, it reduce a lot of stress during call for me." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7120321) MGB Mary Grace B. Dance Instructor > "Sometimes I find it hard to make a group chat with people who are not in my contacts, if there was a way to search someone's name without having them saved that might help?" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7088747) Eromal R. Network Senior Operations Specialist Americas > "Finally, the ability to quickly share different media types (photos, documents, contacts, locations) is very well integrated and dependable." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Maisie C. owner > "What I do not like is the uncertainty of if the other party received their message, and the poor notifications on my phone whenever their response was received" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132363) GA Gauri A. Senior HR Manager > "It is like I am giving them a demo of feature related to group calling or making them understand how filters work, which makes it easy for them to understand the features of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7166920) TW Therrin W. Tutor > "Notifications can feel overwhelming, backup options are confusing, and privacy settings take effort to find at times no." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7102377) Seppe H. Head of IT > "I also love the versatility of the desktop app, which allows me to stay connected and type much faster while I am working without needing to check my phone constantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148133) CR Cort R. Data Analyst > "Some limited functionality with group messaging and integration with data products limits it at times." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7132978) Bishal S. relationship manager > "rich media sharing, dependable group chats,robust end to end encryption for privacy, free, world wide communication." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) CK Christina K. Manager > "If there is an invalid phone number that we are trying to reach out to, WhatsApp does not always let us know that it doesn't go through unless we go back and check it ourselves." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157080) KL Kat L. Undisclosed > "The app runs smoothly with very few bugs, makes communication fast and convenient, and is helpful for coordinating projects, sharing files, and staying connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) VR Verified Reviewer Software Engineer > "What I like least about WhatsApp is the lack of strong customer support since there is no direct way to quickly resolve issues when something goes wrong." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7143429) JA Jess A. Creative designer. > "I like the video calls and the group chats too which allow to send messages to multiple people at the same time" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7075716) DC Daniel C. Benefits and Compliance Manager > "I can't think of too many cons. If i had to give 1 I would say that I am unsure if you can turn off the Meta AI aspect/chat button which can be a bit annoying if you are..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159045) Kassidy K. Chiropractor > "I love that it allows different group messages to allow team members to be involved in message threads that are applicable to them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7095990) VR Verified Reviewer Team leader > "There’s a major privacy concern that anyone can use another app or third-party tool to scan your QR code and easily access your WhatsApp on their own device, without your..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) MW Marita W. Realtor > "It syncs very well with my cellphone allowing me to make calls and send texts simply by downloading the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7167343) Zeeshan N. Site Executive Officer > "Its lack of ability to control , scams, phishing attempts and the spread of misinformation , especially in large Group Chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7061925) TP Tomica P. Supervisor > "It allows me to create as many group chats as possible and keep all the information within them." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127782) Portia A. Nurse > "Sometimes notifications can be delayed and group chats can get a bit overwhelming and also the downloads." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131665) Bliss B. Administrative assistant Creative > "What I like most is that all you need is an internet connection and you can chat , video call, or voice call anyone, anywhere It's an incredible value for money." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7087498) KW Kayla W. hr > "sometimes there are connection issues when audio and video calling people the signal is not as strong" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7127825) AM Andy M. NA > "It keeps me in touch within the UK with my family who live 300 miles away be it video, text or phone calls that cost nothing to make." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7148110) Michael Z. Owner > "Group chats can get messy quickly, and there aren’t many tools to properly manage or filter conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137312) VR Verified Reviewer Team leader > "One of the best features is the ability to send multiple images, videos, or documents at once — which saves a lot of time." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) MN Melissa N. Owner > "Sometimes since it is not my main messaging and calling app I can miss or forget to look at notifications" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7174782) SM Shriya M. Assistant Trainee > "It makes communication easy with features like group chats, file sharing, and end-to-end encryption for privacy" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7119822) AM Ahmed M. Freelancer > "Lack of content control: WhatsApp does not provide any control over the content of messages sent through it, which sometimes causes unwanted content to reach the user, as well..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6781365) VR Verified Reviewer Digital coordinator > "I loved that I now can contact friends and family internationally, that it is easy to use, and the ability to share videos and photos fairly well in addition to customizable..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7114964) WR Will R. SR. HR Operations Specialist > "The group chats can sometimes become overwhelming with too many messages, and it can be difficult to keep up with conversations." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7131420) ANJ Aja Nurse J. Student Leader > "Sharing environmental activities, updates, and links across platforms was simple, and students could join with one click." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7150822) KF Kelvin F. Owner > "When I post photos or videos in status, they lost their original quality even in the profile, the photo quality drops" [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6870975) RS Ravindra S. Owner > "WhatsApp is incredibly user-friendly and offers seamless instant messaging, voice calls, and video calls for free." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7159972) Cynthia R. Therapist > "Often times I get group invitations from folks I don't know and that sometimes can frustrate me but I'm able to decline requests." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135950) OB Oluwatobi B. Graduate Teaching Assistant > "Personally, I believe WhatsApp is the number one social media platform for chatting or messaging with friends and family through audio or video call." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7083771) BT Brianna T. Lead Editor > "Unfortunately you have to go into the settings and individually mute large group chats." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7125241) Lauren F. Legal Secretary > "I love the fairly new status feature where you can post images for all your contacts to see." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109668) PP Pronay P. Consultant > "There is a issue, I'm facing an issue where WhatsApp audio messages automatically switch from the external speaker to the call speaker, and the proximity sensor turns off the..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6529389) Cristin H. Office manager > "WhatsApp serves a highly efficient real-time communication platform for small teams and client management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7177164) SK Sam K. Projects manager > "The only minor issue is I don't always get notifications at work but because this is only at work I believe it to be the Wi-Fi as opposed to be App." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7103498) EJ Ethan J. Auditor > "The app allows for video calls and mobile calls using internet instead of data." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7129105) RM Rachael M. Healthcare Entrepreneur > "Sometimes notifications stop working and you need to uninstall and reinstall the app." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081097) RH Ramona H. Owner > "I’ve used this App for personal messages, work messages, group chats (when I decided to go back to university for awhile) and even international communication, overall it’s easy..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7084094) CSL Charles-Stephen L. CYM Media Generalist > "You can lose data without realizing it thanks to the disappearing messages option." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7169889) VR Verified Reviewer Team leader > "Recent updates like group chat invites and news broadcasting channels have made the app even more versatile and trustworthy. Despite the privacy issue, WhatsApp has been my..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6858131) RJ Rashaad J. Junior A and R Associate > "Information can quickly be lost in conversations if ephemeral messages are enabled." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7135261) MK Maik K. Content Creator > "Sending direct messages, voice notes and high quality photos is fast and simple with WhatsApp." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) SRF Sara Ruth F. Manager > "I don't like that you need a cell phone to be able to use it because when my mobile device breaks down I can no longer use the application, and while I am repairing or changing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) Andrew B. Managing Director > "It allows for a cheap way of strengthening our business reach and ease of use for our customers to contact us / keep updated. " [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7107059) Kian K. Sales Manager > "Sometimes we get logged out from the sales teams side, and it's a hassle to have to scan the login from the main user everytime, however CRM stays connected." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7054041) IA Islam A. free lancer > "it is amazing application help me to being in touch with all people and i can send a voice notes and typing to my friends and i can know my friends news and i wanted to hear..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6829307) BA BISHNU A. Project Engineer > "The quality of the images or even videos seem a bit off compared to say like Viber." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7081398) SRF Sara Ruth F. Manager > "I like that I can easily communicate with my contacts and I can share all kinds of information, such as videos, images, and even my location which is very useful for organizing..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6761457) Parker W. Teacher > "The biggest downside for me is that it relies heavily on your phone number, which isn’t always ideal." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7137909) KKF Keise Kethlen F. Home office > "I really like it because of its many features, such as: switching between conversations, organizing conversations in folders, keeping frequent conversations, creating groups of..." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___6564370) Ragupathy S. Freelancer > "The biggest issue is image compression. When I send a photo, the quality gets reduced significantly." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7060077) Stephanie W. Owner > "I like how customizeable the notifications are and that you can decide whether your messages show "read" or not." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7117513) MK Maik K. Content Creator > "There is no way to post status videos longer than30 seconds." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7138260) SR Sam R. Residency Program Administrator > "I especially love the voice message feature, where you can convey a good amount of information without typing a novel." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7118366) KL Kat L. Undisclosed > "One downside of WhatsApp is that customer support can be slow or limited when problems occur." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7157291) Eromal R. Network Senior Operations Specialist Americas > "The chat interface is clean and allows for easy organization with pinned chats and group management." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7109162) Bishal S. relationship manager > "Connectivity: The app needs internet, and that may be a problem in low connection places." [See full review](https://www.capterra.com/p/180345/WhatsApp/#Capterra___7076862) [View Reviews](https://www.capterra.com/p/180345/WhatsApp/reviews/) ## User interface 4.19 (997) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) 4.69 (16,400) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Bitrix24 Top features 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) WhatsApp 16/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/180345/WhatsApp/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports WhatsApp is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value Live ChatSoftware (2026)  ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos WhatsApp Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 WhatsApp - By WhatsApp - Located in United States - Founded in ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,072)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-180345/Slack-vs-WhatsApp) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Contact vendor for pricing Price $25/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-180345/LiveChat-vs-WhatsApp) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.6 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180345/LiveAgent-vs-WhatsApp) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,463)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.6 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180345/Text-Request-vs-WhatsApp) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,604)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Contact vendor for pricing Price $0/month 4.6 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-180345/Tidio-Chat-vs-WhatsApp) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Wrike](https://www.capterra.com/p/76113/Wrike/)[4.37 (3,023)](https://www.capterra.com/p/76113/Wrike/reviews/) $69/month Price $10/month 4.3 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/76113-113540/Wrike-vs-Bitrix24) [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Contact vendor for pricing Price $20/month 4.6 Features 4.5 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/169505-180345/Zoho-Desk-vs-WhatsApp)