# Compare Bitrix24 vs Viber 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Viber based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-180348/Bitrix24-vs-Viber --- # Bitrix24 vs Viber Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Viber2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [990 reviews](#user-reviews) Positive 811 Neutral 120 Negative 59 [## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [4,059 reviews](#user-reviews) Positive 3,536 Neutral 439 Negative 84 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 1,864 reviews from online crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Contact Management 4.4 Task Management 4.4 Lead Management 4.5 Lead Capture 4.5 Reporting/Analytics 4.2 \--%Fit Missing features Feature ratings Contact Management NA Task Management NA Lead Management NA Lead Capture NA Reporting/Analytics 4.5 User satisfaction User satisfaction 4.2 User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.4 User reviews[4,059](https://www.capterra.com/p/180348/Viber/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.5 Customer support 4.3 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more. ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) MCD MA. CELINE D. Office Engineer > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) SM Shriya M. Assistant Trainee > "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) HH Hasif H. Head of operation > "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for calling..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) AV Art V. Consultant > "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963) HHW Htet Htet W. QA Specialist > "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) HH Hasif H. Head of operation > "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) Mahmudul islam S. Site engineer > "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) Hein Htet Z. Network Engineer > "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) VC Vicente C. Quality Technician > "I like its end to end encryption for messages, making it secure and easy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288) LA Lemmuel A. Solutions Engineer > "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) Soe Min H. Senior Network Engineer > "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) ZWWZ Zin War Win Z. Developer > "Sometimes, Video call quality is a little bit not good when I share my screen with viber call." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) PEP Pan Ei P. IT Helpdesk > "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Sabelo M. reviewer > "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that you can..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) PEP Pan Ei P. IT Helpdesk > "I can backup my chat history to my drive and can restore easily with my new phone or tablet." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Soe Min H. Senior Network Engineer > "Automatic Media Saving - which can lead to burst storage consuming." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) NM Nan M. Application Developer > "As my overall experience with Viber is really good for free messaging and secure messages. And we can call with Video conferencing to each others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459440) PE Princess E. Customer Operations Adviser > "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) SM Shriya M. Assistant Trainee > "Viber is great for staying connected with friends, family and colleagues especially internationally." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) Sabelo M. reviewer > "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped calls or..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) LA Lemmuel A. Solutions Engineer > "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) DM Dunia M. Product Expert > "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491) NLT Nyan Lin T. System Engineer > "Auto translate language, my notes and caller ID features are very useful for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147) MK Mmapaseka K. Financial advisor > "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes itself while..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093) VK Viktor K. Senior Network Engineer > "Viber is available on various platforms, including Android, iOS, Windows, and macOS, enabling users to access their chats and conversations from multiple..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) VJ Veronica J. Accountant II > "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription situation, it..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) Akanmu O. Supervisor > "First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4935260) SD Sarthak D. Manager > "Some annoying ads and pop ups which occur" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550) CAF Carol Ann F. Department Manager > "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks ,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) SD SHERIN D. freelancer > "Sometimes, there are minor problems with Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034) MCD MA. CELINE D. Office Engineer > "I love how I am able to navigate file, links and media separately in the conversation." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) LS Ledio S. Waiter > "Good but not the best , you can find better apps for chating" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) VR Verified Reviewer Marketing Executive > "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including iOS,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014) MSM Myat Su M. IT Help Desk > "I don't have much. But sometimes, ads are appear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404) VJ Veronica J. Accountant II > "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) LS Ledio S. Waiter > "Not very used by a lot of people , so you might not find and contact them" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) JT Jasmine T. Teacher > "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016) BT Badri T. System Operator > "In-App Adds: Viber displays adds within the app which disturbs communication." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497) VK Viktor K. Senior Network Engineer > "Users can create and participate in group chats with friends, family, or colleagues, making it convenient for group discussions and planning events." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421) ADL Aryne Dolly L. Healthcare Virtual Assistant > "The downside of this software is that the bugs that occur during calls, it closes the video call when receiving some call however it is good for other uses..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3824058) SG Sagun G. Student > "Also the self destruct timer for message in secret chats is very useful for my privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) MD Maher D. marketing > "Good programIt allows sharing photos, audio files, and videos with your loved ones in an easy wayYou can also communicate with whomever you want with voice..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946904) NM Nina M. PG student > "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) ED Eric D. Founder > "I like Viber because it has lots of features and abilities like live chat, live calls, which I am using for engaging with my clients" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4945283) SN Slaven N. ceo > "Sometimes lost data wont download back, for some stickers and emoji you have to pay." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4910538) CD Cherubim D. Systems and Network Engineer > "One of its key strengths include free video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060) VR Verified Reviewer Software engineer > "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added to viber..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811) KM Kasun M. Civil Engineer > "Widely using messaging app which allows video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813) HN Hien N. DevOps > "app background image not sync when used on multiple devices" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4872687) ND Nan D. Credit > "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781) VR Verified Reviewer ACCOUNTS MANAGER > "Audio sometimes are a bit distorted which can lead to miscommunication" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380) MT Min T. Help Desk Admin > "Viber is best for quick message and best for mobile notifications alos good" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018) PS Punit S. Owner > "The cons are we can't share large numbers of files to others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) Ani S. Key account manager > "Definitely, it has a need to improve. When you are in a video call and get another notification on your phone, the video will disconnect causing a lot of..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3562859) ZK Zarni K. Mobile Developer > "lock viber feature and caller id feature is the most I like." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6482087) TA Turan A. Information Technology Admin. > "Therefore, users who are hesitant before use will lose all their negative judgments when they start to get quality results later on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) ZWWZ Zin War Win Z. Developer > "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Ryan G. marketing > "Viber, unlike other messaging applications, cannot read your personal messages, including one-on-one, group, audio, or video calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3548580) Lena J B. Program Coordinator > "It allows us to avoid disruptions, which would be the case if we used common communication apps that everyone uses to chat with friends or family members." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4811656) Revan M. 3d designer > "It is impossible to prevent unknown callers with Viber. When your Internet connection drops, the quality of your Viber calls drops dramatically." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3539317) PS Pyae S. support Engineer > "Viber is a strongly communication tool with a variety of features that cater to different needs." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701) RK Rawail K. Mechanical Engineer > "Another disadvantage is that we can only call those who have Viber installed on their devices because it does not allow the user to connect to non-Viber..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604740) TA Turan A. Information Technology Admin. > "Viber, which has many active users around the world, can be easily installed and used from all mobile devices based on both android and iOS." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) Dr Khawaja A. Ceo > "Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message retrieve..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3772159) KS Kenzi S. Manager > "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and engaging." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) KP Khoi P. Analyst > "To me, the saving feature can get a bit tricky, especially on an android. Whenever someone sends a photo in which I would want to save, it is hard to find..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3583286) YR Yanina R. Billing Specialist > "What I liked most about Viber is that it works everywhere and helps you save your contacts, even notifying your friends if you've switched your number." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5006503) CA Claudinei A. Segurança > "I see that there is a delay when delivering the message to other users" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4813386) Mahmudul islam S. Site engineer > "Besides we feel quality of communication during calls is loud and clear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) Mahmudul islam S. Site engineer > "We can make a group and follow up activities easily in Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) AT Anish T. support > "Unessential promotions about emoticons at times disturb a tad." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931) WWS Wah Wah S. Flutter Developer > "It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459049) VR Verified Reviewer Student > "Not many people I know use it so it is not the best way to communicate with a lot of people." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801) HHW Htet Htet W. QA Specialist > "The most I like is Viber caller ID feature." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) AM Ahya M. Review > "Privacy concern,user interface.call quality,app performance." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4815232) [View Reviews](https://www.capterra.com/p/180348/Viber/reviews/) ## User interface 4.19 (990) [Viber](https://www.capterra.com/p/180348/Viber/) 4.40 (4,059) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Bitrix24 Top features 45/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Calendar Sync - Campaign Management - Collaboration Tools - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Deal Management - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Gamification - Generative AI - Interaction Tracking - Internal Chat Integration - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Marketing Automation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Prioritization - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Role-Based Permissions - Sales Reports - Sales Trend Analysis - Segmentation - Single Sign On - Social Media Integration - Softphone - Task Management - Territory Management - Third-Party Integrations [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Viber 3/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Calendar Sync - Campaign Management - Collaboration Tools - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Deal Management - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Gamification - Generative AI - Interaction Tracking - Internal Chat Integration - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Marketing Automation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Prioritization - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Role-Based Permissions - Sales Reports - Sales Trend Analysis - Segmentation - Single Sign On - Social Media Integration - Softphone - Task Management - Territory Management - Third-Party Integrations [See all features](https://www.capterra.com/p/180348/Viber/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 1 Capterra Shortlist reports Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Viber Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Viber - By Viber Media - Located in Luxembourg - Founded in ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,359)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $59/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,419)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,571)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,367)](https://www.capterra.com/p/19319/JIRA/reviews/) $69/month Price $7.91/month 4.3 Features 4.4 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/141842-180348/Weave-vs-Viber)