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Bitrix24 vs Joan: Which is a better fit?

Updated on December 4th, 2024
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Summary
Key features rated by users
Features selected based on 5,915 reviews from Knowledge Management users.
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
4.2
Content Management
4.5
Document Management
4.2
Alerts/Notifications
4.3
Access Controls/Permissions
4.1
% Fit
Missing features
Feature ratings
Knowledge Base Management
NA
Content Management
NA
Document Management
NA
Alerts/Notifications
--
Access Controls/Permissions
--
User satisfaction
4.2
User reviews923
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.7
User reviews41
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Small to medium size companies, typically involved with technology (manufacturers, consultancies, service providers). Often our customers are in the process of moving or furnishing a new office.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

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User interface
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1 Video
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5 screenshots
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Bitrix24

Top Features
34/36
  • Multi-Language
  • Single Sign On
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Calendar Management
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Drag & Drop
  • Full Text Search
  • Knowledge Base Management
  • Live Chat
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

Joan

8/36
Show Knowledge Management Software Features +
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Joan
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
Joan
  • By Visionect
  • Located in Slovenia
  • Founded in 2007
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