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Bitrix24 vs Malcolm!: Which is a better fit?

Updated on December 6th, 2024
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Summary
Key features rated by users
Features selected based on 2,081 reviews from Internal Communications users.
% Fit
Not enough reviews
Feature ratings
Alerts/Notifications
4.3
Access Controls/Permissions
4.1
Chat/Messaging
4.6
Real-Time Chat
4.6
File Sharing
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
Alerts/Notifications
20.0
Access Controls/Permissions
25.0
Chat/Messaging
NA
Real-Time Chat
NA
File Sharing
NA
User satisfaction
4.2
User reviews924
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.9
User reviews35
Ease of use
4.7
Functionality
4.7
Value for money
4.9
Customer support
4.9
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Malcolm! can be used by one person micro businesses through SME's to Enterprise.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

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Bitrix24

Top Features
42/50
  • Active Directory Integration
  • Employee Communities
  • Engagement Tracking
  • Mobile Alerts
  • Multi-Language
  • Newsletter Management
  • Single Sign On
  • Survey/Poll Management
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity/News Feed
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Blogs
  • Calendar Management
  • Chat/Messaging
  • Commenting/Notes
  • Contact Management
  • Content Management
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Discussions/Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Employee Database
  • Employee Photos
  • Event Calendar
  • File Management
  • File Sharing
  • Live Chat
  • Meeting Management
  • @mentions
  • Real-Time Chat
  • Real-Time Notifications
  • Real-Time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • Screen Sharing
  • Search/Filter
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Third-Party Integrations
  • Transcripts/Chat History
  • Video Conferencing
  • Workflow Management
See All features
Hide Internal Communications Software Features -

Malcolm!

18/50
Show Internal Communications Software Features +

Bitrix24

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Malcolm!

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Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Malcolm!
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
Malcolm!
  • By Acknowledgement
  • Located in United Kingdom
  • Founded in 2003
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