# Compare Bitrix24 vs Intermedia Unite 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and Intermedia Unite based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-181373/Bitrix24-vs-Unite --- # Bitrix24 vs Intermedia Unite Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24Intermedia Unite2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [990 reviews](#user-reviews) Positive 811 Neutral 120 Negative 59 [## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/) Starting Price $27.99 Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment Based on [188 reviews](#user-reviews) Positive 178 Neutral 8 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 1,864 reviews from online crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Contact Management 4.4 Task Management 4.4 Lead Management 4.5 Lead Capture 4.5 Reporting/Analytics 4.2 \--%Fit Missing features Feature ratings Contact Management 4.9 Task Management NA Lead Management NA Lead Capture NA Reporting/Analytics 4.8 User satisfaction User satisfaction 4.2 User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.7 User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $27.99Flat Rate, Not provided by vendor - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Company of any size from 1-1000+ employees ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] and Intermedia's customer service department is incredible!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) MB Mark B. Managing Partner > "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592) VR Verified Reviewer Operations > "The mobile app lags behind competitors and frequently has sync issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "She is an incredible asset to intermedia!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Customer support responses are slow and sometimes lack technical depth." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] was patient, extremely helpful, and dedicated." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) JO Justin O. Network Consultant and Engineer > "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) SS Scott S. IT Manager > "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) NV Nina V. Manager > "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206) SS Scott S. IT Manager > "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) LD Larry D. Executive Recruiter > "Cannot delete SMS messages and everything not accessible from one portal." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700) CM Christian M. Program Coordinator > "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240) AK Amy K. Office Mananger > "I think the system has become too large for our company we have decreased our size and the need for this software is not ..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663) DD Danielle D. Practice Manager > "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747) SS Scott S. IT Manager > "The contacts screen display of current call status is hard to see." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) RS Robert S. CIO > "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) KS Keith S. Lead IT Consultant > "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) RG Rachel G. Office Manager > "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957) CH Catie H. Front Office > "The administrative portion is a bit complicated for setting up the phone tree." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) VR Verified Reviewer Country Profile Manager > "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112) KS Keith S. Lead IT Consultant > "Can't configure a basic console for certain users." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) JO Justin O. Network Consultant and Engineer > "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) JG Joan G. Broker/Owner > "If internet goes down your service goes down as well." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664) BF Barry F. owner > "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270) Steven W. Senior Engineer > "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) RV Rene V. Operations Lead > "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604) RS Robert S. CIO > "Messaging could be improved. But it is not a significant aspect of our or my clients business." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) RL Rodney L. Director of IT > "The fact that our users are able to take their number with them while working remotely or on the road has been..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222) JL Jonathan L. President > "Hard solve billing issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027) Steven W. Senior Engineer > "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) CH Catie H. Front Office > "I can't make sense of that on the admin section of Unite." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) RE Robert E. President > "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317) VB Vincent B. CFO > "Installation was an issue during the first deployment." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164) NH Nat H. VP > "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888) BA Barbara A. Controller > "I would like to unsubscribe from the emails" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894) RE Robert E. President > "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317) SJ Stephanie J. Admin. Staff > "We will not go back to Verizon phone system" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650) SS Scott S. IT Manager > "We are able to rollout a company-wide policy of no personal cell phone use for business purposes." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) VP Vilma P. owner > "I find it difficult setting up greetings etc." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166) EH Elizabeth H. Customer Service Agent > "I appreciate the ability to use this system with an office phone, computer or with my cell phone." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160) TC Terry C. President / Owner > "Their website is very complicated to work with" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024) JS Jewell S. Mental Health Counselor > "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687) RA Roger A. CEO Proprietor > "I really can't think of anything I don't like about the service." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787) JA Jessalyn A. Technical Support Manager > "It helps us answer call when we are not in the offce." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148) KG Keith G. Document Control Manager > "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793) [View Reviews](https://www.capterra.com/p/181373/Unite/reviews/) ## User interface 4.19 (990) [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) 4.72 (188) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Bitrix24 Top features 45/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Calendar Sync - Campaign Management - Collaboration Tools - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Deal Management - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Gamification - Generative AI - Interaction Tracking - Internal Chat Integration - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Marketing Automation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Prioritization - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Role-Based Permissions - Sales Reports - Sales Trend Analysis - Segmentation - Single Sign On - Social Media Integration - Softphone - Task Management - Territory Management - Third-Party Integrations [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) Intermedia Unite 19/50 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Calendar Sync - Campaign Management - Collaboration Tools - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Deal Management - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Gamification - Generative AI - Interaction Tracking - Internal Chat Integration - Lead Capture - Lead Generation - Lead Management - Lead Nurturing - Lead Qualification - Marketing Automation - Mobile Access - Opportunity Management - Performance Metrics - Pipeline Management - Prioritization - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Role-Based Permissions - Sales Reports - Sales Trend Analysis - Segmentation - Single Sign On - Social Media Integration - Softphone - Task Management - Territory Management - Third-Party Integrations [See all features](https://www.capterra.com/p/181373/Unite/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 1 Capterra Shortlist reports Intermedia Unite Best Value Unified CommunicationsSoftware (2023)  ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Intermedia Unite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 Intermedia Unite - By Intermedia - Located in United States - Founded in 1991 ## 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