--- title: "Compare Bitrix24 vs CloudTalk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Bitrix24 and CloudTalk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/113540-182004/Bitrix24-vs-CloudTalk" page_type: "comparison" language: "en" --- # Bitrix24 vs CloudTalk Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24CloudTalk2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [1,005 reviews](#user-reviews) Positive 826 Neutral 120 Negative 59 [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [271 reviews](#user-reviews) Positive 239 Neutral 9 Negative 23 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### 3CX 4.4 (468) * * * Starting Price $350.00 Flat Rate,Per Year Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 13,596 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 68%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Activity Dashboard 3.4 Contact Database 4.5 Data Import/Export 4.1 \--%Fit Missing features Not enough reviews Feature ratings Data Security NA Contact Management \-- Activity Dashboard 4.5 Contact Database \-- Data Import/Export 3.4 User satisfaction User satisfaction 4.2 User reviews[1,005](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.4 User reviews[271](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for Businesses of all sizes across legal, retail, travel, real estate, and consulting industries. Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. ## User reviews Pros & cons RA Ramadhan A. AI Governance Graduate Officer > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RA Ramadhan A. AI Governance Graduate Officer > "I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RA Ramadhan A. AI Governance Graduate Officer > "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) SB Sifiso B. Project Manager > "Some users find the mobile app less intuitive than the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7168890) SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) RA Ramadhan A. AI Governance Graduate Officer > "The platform is feature-rich and supports a wide range of business operations." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7173938) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) Frank C. Independent Business Owner > "good collaboration amongst coworkers for project management." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) DL Deanna L. Freelancer > "Being able to communicate with employees easily and effectively and all together at once." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515711) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) DAA David Arturo A. Estratega Inbound > "Being a platform that seeks to cover too many things, it does not make it clear what it is really good at and I did not manage to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___4652383) GE Garofi E. Sales Representative > "Bitrix24 is the most convenient project management and team collaboration platform." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6673804) Abel A. Agent > "what makes it less competitive with others is its high cost" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) Ali A. Oilfield infrastructure Administrator > "It helps us to keep our project works very organized and perform all our duties within the timelines we have set." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5059439) Aman K. Researcher > "Some users find some features redundant, and the mobile functionality is not as robust as the desktop version." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4610910) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) CS Cassidy S. Consulting Team Lead > "Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4717350) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) SK Sumesh K. Freelancer > "Really a Pro-friendly application for the users who looks a different experience in Business Management Tools" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6666903) Peter C. Regional Director of Business Development > "The user interface is confusing at first." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7175961) RR Roccini R. CSM > "Very user-friendly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) SK Sumesh K. Freelancer > "The user experience and User Interface are really amazing" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6666903) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Roman Y. Product Project Manager > "It's not easy to integrate with HTML static websites, you will require development." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4381886) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) BS Brenna S. Nurse Practitioner > "I can never seem to find documents i am told are in plain site." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___2654188) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) Manish B. Digital Marketer | WordPress > "Bitrix24 website builder has a drag-and-drop interface that makes it easy to create a professional-looking website without any coding..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AM Agnishwar M. Executive > "What I don't care for is the point at which I am remarking to an assignment you can't utilize your standard tab keys to embed a few..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___2844169) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) GN Gervais N. CEL > "It can be not easy to use, at the beginning." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3145019) John G. Supply Chain Managing Officer > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) JA Jan A. Founder > "A great and simple experience." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6646213) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation...." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) AR Ali R. Director > "Support was fantastic and call quality decent" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) TE Tessa E. Program Development Manager > "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) Béla B. Customer Experience Manager > "The only negative I can mention is that we have been unable to install the CloudTalk client app from the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378) TD Trevor D. Receptionist > "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) ER Esat R. Wealth Manager > "Call monitor helps the most for us training our calls and being able to listen to each other." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) GG Georgi G. Director > "Smooth integration with custom REST API." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) CC Claudia C. Chief Customer Officer > "The support during the trial is really good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Also updating is very easy and fast." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) AT Alan T. Service Director > "Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) CC Claudia C. Chief Customer Officer > "The support is very good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) ## User interface [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) 4.20 (1,005) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) 4.42 (271) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Bitrix24 Top features 32/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) CloudTalk 14/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix24 - Located in United States - Founded in 1998 CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 ## 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