# Compare Bitrix24 vs 8x8 Work 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Bitrix24 and 8x8 Work based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/113540-187525/Bitrix24-vs-Virtual-Office

---

# Bitrix24 vs 8x8 Work Features and Cost Comparison

Last updated April 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Bitrix248x8 Work2/4 selected

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

$69.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [989 reviews](#user-reviews)

Positive

810

Neutral

120

Negative

59

[## 8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Starting Price

$24.00/month

Value-for-Money

3.9

Functionality

4.1

Ease of Use

4.1

Customer Service

3.7

Reviews Sentiment

Based on [309 reviews](#user-reviews)

Positive

238

Neutral

42

Negative

29

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 17,500 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.5

Sales Pipeline Management

4.4

Activity Dashboard

3.4

\--%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

3.8

Lead Management

NA

Sales Pipeline Management

NA

Activity Dashboard

\--

User satisfaction

User satisfaction

4.2

User reviews[989](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Ease of use

4.0

Functionality

4.3

Value for money

4.2

Customer support

4.0

User satisfaction

4.1

User reviews[309](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

3.9

Customer support

3.7

Price starts from

Price starts from

$69Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$24Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

Best for

Trusted by Over 2 Million Users. Industry Leading Cloud Communication Platform. Flexible for Any Business. Seamless Integration.

## User reviews

Pros & cons

SS

Shenella S.

Customer relations

> "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

LR

Larissa R.

SRD LEAD

> "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AU

Adrian U.

CEO

> "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for many..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925)

VR

Verified Reviewer

Marketing Manager

> "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly,..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

VR

Verified Reviewer

Marketing Manager

> "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

SS

Shenella S.

Customer relations

> "Customer support is not that great and it can take days to solve issues within the software."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

RC

Remy C.

Director

> "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878)

Zaina K.

Brokerage Operations Specialist

> "We did not ultimately end up using this program and subscribing due to some technical errors with the program."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299)

RK

Raj K.

Managing director

> "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

RC

Rajesh C.

President

> "It need too many clicks for the smallest thing and export in sheet format was not working."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799)

VR

Verified Reviewer

Executive Director

> "The platform met our needs for remote work connection, CRM, documentation, and more."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

GF

George F.

Volunteer Support Worker

> "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806)

MZ

Mahe Z.

Human Resource

> "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933)

LR

Larissa R.

SRD LEAD

> "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

SS

Shenella S.

Customer relations

> "Extensive options available for customization which helps make the software really a part of the business!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

CC

Christopher C.

CEO

> "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538)

ML

Malachi L.

Director of African Leadership Programs

> "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193)

AZ

Ali Z.

Zeyyun

> "The CRM system is so full of bugs and nasty little details they havent even thought about."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

AZ

Ali Z.

Zeyyun

> "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

LR

Larissa R.

SRD LEAD

> "We're experiencing an error with card merging that's been open for over a month."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

JH

Jamie H.

Executive Vice President at FEVO

> "This helps reduce the need for multiple platforms and keeps everything more connected."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480)

AP

Andy P.

Director

> "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729)

RK

Raj K.

Managing director

> "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

Rashmi A.

Graphic Designer

> "Sometimes when internet is slow, it doesn't apply previous actions to it."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

ŞEnol K.

Business Developer

> "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901)

FD

Francesco D.

CEO

> "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Nonjabulo S.

Marketing Officer

> "However, the setup can be a little confusing, and it took me some time to get used to all the features."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391)

JB

Jessica B.

Digital Content Creator

> "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. "

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349)

RR

Roccini R.

CSM

> "The desktop version, I don't know if it was me, I can't seem to find the CRM portion."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546)

VR

Verified Reviewer

Content Team Lead

> "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726)

MB

MArco B.

Sales

> "Interface is a little too complex and colorfull."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029)

AN

Aviraj N.

CSG Manager

> "Being an SME, I have had the privilege of working with the product team and many clients for implementation."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945)

LC

Lukasz C.

IT Specjalist

> "Poorly developed very basic functions that issue the basis for work."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

KF

Kathryn F.

Administrative Assistant

> "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695)

PC

Pietro C.

Project Manager

> "Some features and functions are not elaborated and thought well."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883)

VM

Vinod M.

Director of Global Operations

> "The CRM, task management and chat functionality all work seamlessly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036)

CC

Cristopher C.

CEO

> "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018)

AL

Angou L.

HR Manager

> "It has seamless features that scheduling easy and efficient."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507)

CM

Cheryl M.

Ceo

> "Not the most user friendly interface found it complex at times"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177)

MM

Mathew M.

Summer Talent Intern

> "It offers a variety of services including communication services."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144)

Jeff C.

Finance ManagerFinance Manager

> "No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024)

Amr E.

Senior Scrum Master

> "You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4794612)

Frank C.

Independent Business Owner

> "Not a value for the money."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

LC

Lukasz C.

IT Specjalist

> "Great flexibility in the programme and the ability to add your own functions to many modules."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

Isdiana R.

Mechanical Engineer

> "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to integrate..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906)

Domingo Antonio A.

University average technician

> "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited tasks..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952)

Raul Antonio Z.

Graduate

> "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843)

PM

Petras M.

CEO

> "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223)

VR

Verified Reviewer

Quality System Manager

> "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998)

VR

Verified Reviewer

Marketing Manager

> "In the future, any issues were resolved very quickly, usually within an hour."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089)

MH

Mohamed H.

Marketing Manager

> "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673)

Delly S.

Telemarketer

> "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995)

BH

Brian H.

owner

> "The support Waite time was the worst, took to long time"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015)

Saskia M.

Senior Director Sales Marketing

> "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952)

Tameem A.

Property Consultant

> "When the connection goes wrong, we can lose so many unsaved updates"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494)

SK

Sven K.

System IT und Marketing

> "The system has since fulfilled its purpose and supports us well alongside our existing system."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793)

Rausibell M.

SVP of Marketing

> "Sometimes the interface of a system is too complex in certain sections."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4800077)

Eileen J.

Office Manager

> "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347)

MT

Mahendra T.

CEO

> "you are not providing a similar service like them!!!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296)

CF

Connor F.

People and Culture Coordinator

> "It keeps tasks in order, deadlines on track and team members aligned."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Julio G.

General Manager

> "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "Flexibility, adaptability, it has a lot of tools and a strong api directory."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Sarfaraz K.

SEO Manager

> "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

VR

Verified Reviewer

Executive Director

> "The user interace was mostly intuitive and easy to use."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

MF

Muhammad F.

Manager

> "It's mobile app functionality is quite limited."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332)

EB

Ewa B.

Marketing Team Lead

> "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291)

DP

Diego P.

ict manager

> "web app non very user friendly, app is better"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304)

CF

Connor F.

People and Culture Coordinator

> "Proven game changer tool for empowering team meetings to be more productive and professional."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less secure..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688)

Jeff C.

Finance ManagerFinance Manager

> "Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024)

Manish B.

Digital Marketer | WordPress

> "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457)

Abel A.

Agent

> "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088)

RB

Rick B.

Fachinformatiker

> "Support wouldn't even help, they say that this feature is not included."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4793033)

SM

Samuel M.

General Manager and Head of Operations

> "Instant messaging and live chat are the key features which I like using."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172)

Julio G.

General Manager

> "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

John G.

Supply Chain Managing Officer

> "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823)

VR

Verified Reviewer

CDO

> "Some of our clients don't like Hubspot, or find it too expensive."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317)

Rashmi A.

Graphic Designer

> "I like to use Betrix24 to get data of employees."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

Sarfaraz K.

SEO Manager

> "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

[View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

VR

Verified Reviewer

Sales

> "In my experience the floating mini-view is useful for desktop users and helps when navigating other..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

VR

Verified Reviewer

Sales

> "Lag times on calls affects customer experience."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___7048075)

TS

Tom S.

President

> "Powerful functionality, ability to change configurations without having to call/chat with 8x8. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

BB

Britta B.

Senior Marketing Coordinator

> "I frequently miss calls due to no notification popping up (I am sure this is a setting I need to change..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6592645)

TA

Thomas A.

Insurance agent

> "It mostly works, it does remind me, and i enjoy the ability to set exact times for the reminder."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6427284)

DL

Debi L.

Assistant Director Aging Programs

> "Lately, the loss of the SMS texting has been a blow to our client communication. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

CL

Cris L.

Owner

> "I haven't had the experience with another vendor to compare but 8x8 has been ideal for my small..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

HX

Hillary X.

CEO

> "The most difficult thing about 8x8 is the fact that we cannot text groups."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437622)

SR

Stephanie R.

HR Manager

> "I am able to easily make UK and international calls with great quality audio."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6659292)

JB

Jennifer B.

Collections Specialist and IT

> "Sale Representatives not knowing they are not able to offer credits for products we declined."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429413)

ND

Natasha D.

Therapist

> "being able to text and call, in addition to being able to transfer calls to other extensions, very easy..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6433796)

LH

Laurie H.

Contract Attorney

> "Sometimes have problems with calls not going through or dropping"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

TB

Thomas B.

IT Specialist

> "Provides a simple interface for IM, SMS, and phone calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421431)

TS

Tom S.

President

> "Website/app organization is not straightforward, and can be difficult to find what you are looking for."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6488607)

MS

Michelle S.

Accounting Manager

> "The admin area was a bit hard to setup the users and phones, but Customer Service was VERY helpful."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437899)

DL

Debi L.

Assistant Director Aging Programs

> "It has taken weeks to set up the "campaign" and we are still not functional. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421430)

MC

Matthew C.

Helpdesk Support II

> "I just watched the training video, so i have not had the opportunity to use it. But I do like the..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

JS

Joshua S.

Director of Information System

> "Calls were constantly mixed up, they do not have a queue, they can not facilitate even the easiest of..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

TD

Tony D.

IT tech

> "Good 8x8 for mobile devices and laptops apps"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

AC

Andrea C.

Controller

> "I don't like the voicemail feature."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437791)

BL

Branden L.

IT Manager

> "The ease of which to configure the system and users- It is so much easier to configure than a typical..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6491398)

CL

Cris L.

Owner

> "Poor acknowledgment or reading the requests when entered."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6429449)

SC

Samuel C.

IT helpdesk administrator

> "All the tools and features are available for you to configure."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6507925)

JS

Joshua S.

Director of Information System

> "Their customer support is impossible to talk to and the only way to get anything taken care of is to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

MY

Maria Y.

Sales Manager

> "We can set up easy conference calls with our team"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

MC

Matthew C.

Helpdesk Support II

> "I am not sure if this is going to cost more to use / implement."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6447241)

ZH

Zach H.

Operations Manager

> "I enjoy being able to quickly look up recordings, navigate routings of the calls and the ability to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

SD

Samantha D.

Director of HR & Operations

> "A week later they shut them off again and told me that I had to pay the whole year off even though they..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

LH

Laurie H.

Contract Attorney

> "Fairly easy to navigate and keep track of calls"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6449462)

HO

Howard O.

Managing Partner

> "When we cancelled our service, they admitted they owed us over $9000.00, but have refused to refund our..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

AV

Andrew V.

SE

> "Great price point and even better customer service."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LS

Luis S.

Helpdesk Support Technician II

> "I guess when you get a new line and it's not working properly but contacting support it gets resolved..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

TD

Tony D.

IT tech

> "Admin console are easy to use, self explained, layout good organized"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6511757)

SD

Samantha D.

Director of HR & Operations

> "Horribly unreliable, inconsistent and no one is responding to our emails."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

EB

Emma B.

recruitment consultant

> "great service so easy to use both mobile and laptop"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6650330)

NM

Ndara M.

SEEK Coordinator

> "Often when I try to end a call if I click on the notification that displays sometimes it takes me to a..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3811289)

Jisselle B.

Managing Director

> "x8 software is relatively easy to use, although it can be a bit clunky at times. If you're looking for..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6001799)

HO

Howard O.

Managing Partner

> "Their service team was not able to fix our technical issues. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5027303)

MY

Maria Y.

Sales Manager

> "Great features great support team./"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6437498)

SG

Shelby G.

QA & Environmental Manager

> "The call transfer was not straight forward unless you were trained to do so."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4871733)

NW

Nick W.

Sales

> "Pretty easy to learn and lots of options."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6731463)

SD

Samantha D.

Director of HR & Operations

> "They couldn't take my payment over the phone and it was an absolute joke."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5039191)

DW

Darren W.

Systems Administrator

> "It was very easy to setup and configure-"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6424244)

AI

Angie I.

IT Support

> "The application has its bugs, sometimes."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

AV

Andrew V.

SE

> "Very easy to use."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421389)

LP

Laura P.

Principal, CFO

> "Poor interface with Outlook."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

AM

Abdou M.

IT Systems Administrator

> "It's also very easy to configure and to use"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6421502)

LP

Laura P.

Principal, CFO

> "The inconsistent performance is frustrating. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

MS

Michelle S.

General Manager

> "Every experience was smooth and efficient."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6635661)

LP

Laura P.

Principal, CFO

> "Poor call quality. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6210218)

SF

Sarah F.

CEO

> "It was easy to install and easy to begin using immediately."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6572230)

ZH

Zach H.

Operations Manager

> "With the 8x8 mobile version I am not able to see the caller ID."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

JS

Joshua S.

Director of Information System

> "The only reason I was able to save my job was my documentation."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

JS

Joshua S.

Director of Information System

> "Literally almost cost me my job."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

SZ

Sinisa Z.

Technology Manager

> "It is highly user-friendly for both regular users and administrators."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6165775)

JS

Joshua S.

Director of Information System

> "The support is impossible to deal with."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___5093639)

VR

Verified Reviewer

Managing Partner

> "x8 is standard, reliable telephone service for small business. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4474433)

Thomas F.

System Engineer

> "When working with the sales rep when initially purchasing this plan we were told several things that..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4037438)

AI

Angie I.

IT Support

> "Highly recommended for seamless communication!"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6083417)

AT

Alan T.

Service Director

> "Limited analytics, no ala carte options to add countries to calling plans, limited productivity..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3489645)

BD

Basilio D.

Consultant

> "The call quality is consistently incredibly good."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6208287)

JC

John C.

RN

> "Relies solely on internet, so if you do not have a reliable connection, it will not be a good primary..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

LS

Luis S.

Helpdesk Support Technician II

> "The ease of use for the users and how it easy it is to setup."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___6206695)

DM

Daniela M.

Industrial and Business Administrator

> "I do not like that this platform is not mobile friendly, while working in the real estate industry you..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

JC

John C.

RN

> "It is excellent for small businesses who don't want to have a landline physical phone or who like to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2960722)

CF

Connie F.

Legal Analyst

> "Also, if app on computer desktop is not open then you don’t get chat messages or in coming calls."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

CF

Connie F.

Legal Analyst

> "Love that I can take call from desk phone, app on my mobile or thru app on computer- whichever is most..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2965702)

Jim R.

President

> "It's not as intuitive to copy/paste out of the chat sessions and I find it difficult to archive a"

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

ZH

Zach H.

Operations Manager

> "x8 has a great amount of features that are very helpful for my day to day."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3932534)

RL

Rustam L.

owner of the company

> "I have purchased three devices from this company, but I couldn't fix it to 8&8 hone number."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3266842)

VR

Verified Reviewer

Operations Manager

> "I like how easy it is to use daily... it is very user friendly in most days and it was not hard to..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4344615)

ZP

Zarik P.

Owner

> "Sometimes the Mobile phone system app does not work properly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262660)

DM

Daniela M.

Industrial and Business Administrator

> "My favorite part is the value it brings to all CRM platforms by adding a direct contact service, it..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2816527)

CS

Chirag S.

CITO

> "Their fax feature appeared to be bolted on to their unified platform and couldn't handle a large volume..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2688052)

VR

Verified Reviewer

Finance and Accounting Lead

> "The best feature is the call recording for QA management purposes, it allows you to both load and..."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___2793419)

ND

Nyl D.

Director

> "IT WAS VERY UNPROFESSIONAL AND I WAS VERY DISAPPOINTED."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3551110)

VR

Verified Reviewer

Premium Support

> "It's incredibly great and simple to use to construct call flows."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___4426261)

AS

Andrey S.

Network Administrator

> "Especially lately it seems that there have been more and more bugs in the desktop app."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3006205)

SC

Sabrina C.

Office Admin

> "It's a very easy and helpful way to communicate with customers. "

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3793967)

Jim R.

President

> "chat, though I may just not know how to do it as it's not something I do regularly."

[See full review](https://www.capterra.com/p/187525/Virtual-Office/#Capterra___3262608)

[View Reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

## User interface

4.19 (989)

[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

4.05 (309)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Bitrix24

Top features

35/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/113540/Bitrix24/#features)

8x8 Work

13/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/187525/Virtual-Office/#features)

### Recognition

Bitrix24 is recognized as a top-rated tool in 5 Capterra Shortlist reports

8x8 Work is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

Bitrix24

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

8x8 Work

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Bitrix24

-   By Bitrix
-   Located in United States
-   Founded in 1998

8x8 Work

-   By 8x8
-   Located in United States
-   Founded in 1987

## Popular Comparisons

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vs

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

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4.1

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[8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[4.05 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

vs

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)[4.43 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/)

$24/month

Price

$19.95/month

4.1

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/174109-187525/Ooma-Office-vs-Virtual-Office)