# Bitrix24 Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Bitrix24 Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/compare/113540-204858/Bitrix24-vs-NServiceBus

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# 

 Bitrix24 Software Review 2026: Features, Integrations, Pros & Cons

Last updated on May 25, 2026

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Bitrix24

## What is Bitrix24?

Bitrix24 is the leading free online CRM software used by over 15 million companies worldwide. It is available in cloud or on-premise with source code access. Unlimited users, leads and contacts. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages.

## What is Bitrix24 used for?

[Task Management](https://www.capterra.com/task-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Project Management](https://www.capterra.com/project-management-software/)

Recognitions

Shortlist

Overall rating

Based on 991 user reviews

Reviews sentiment

Positive

82%

Neutral

12%

Negative

6%

Pros & cons

Unified team communication tools

Comprehensive collaboration platform

Delayed customer support responses

Recurring bugs and glitches

Starting price

$69

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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-   SMS Marketing / 2026
-   Task Management / 2026
-   Workflow Management / 2026
-   Business Intelligence / 2025
-   Business Process Management / 2025
-   Call Center / 2025
-   Collaboration / 2025
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-   File Sharing / 2025
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Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## Bitrix24 alternatives

Highest Rated

[4.6 (6,037)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting price

$9.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.4 (18,784)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (13,576)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting price

$10.99

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/113540/Bitrix24/alternatives/)

## FAQs about Bitrix24

Overview

### What problems does Bitrix24 solve?

Bitrix24 solves scattered team communication, unclear task ownership, and poor project visibility by combining chat, calendars, documents, Kanban, Gantt charts, and CRM workflows in one workspace. Project managers, operations teams, sales teams, and distributed departments use it to reduce manual status updates, track deadlines, and coordinate work across locations.

Answer based on 431 reviews

Overview

### Which roles and teams benefit most from Bitrix24?

Bitrix24 is most used by business owners, executives, project managers, and marketing teams that need one platform for communication, CRM, and task coordination. Sales and account teams use it to manage pipelines and client interactions, while IT and operations leaders support workflow automation, collaboration, and company-wide visibility.

Answer based on 922 reviews

Overview

### What company size and industries is Bitrix24 built for?

Bitrix24 is built primarily for small businesses, which make up 80% of reviewers, with the strongest presence in Marketing and Advertising at 11%. It also serves enterprise and midsize companies, and is commonly used in Information Technology and Services at 9% and Computer Software at 8%, alongside sales, marketing, customer service, and project management.

Answer based on 990 reviews

Features and Usability

### What are the key features of Bitrix24?

Bitrix24 offers core project management tools like task management, Gantt charts, Kanban boards, time tracking, and shared calendars. Its main differentiators are built-in CRM for leads and pipelines, plus team communication features such as chat, activity feed, and file sharing, with integrations connecting these workflows in one system.

Answer based on 299 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Bitrix24 starts at $69/month for the Basic plan for up to 5 users, with Standard at 144, Professional at 289, and Enterprise at 579. A free version and free trial are available. Reviewers say smaller teams may find entry pricing high, while larger teams see strong value; free-plan limits and paid telephony are recurring concerns.

Answer based on 299 reviews

Integrations

### Which third-party tools and platforms does Bitrix24 integrate with?

Bitrix24 integrates with WhatsApp, Google Drive, Gmail, Zapier, Google Calendar, Microsoft Outlook, Instagram, and Docusign. It supports over 90 integrations overall, spanning email and calendars, file storage, messaging, and e-signature tools, with additional catalog connections including Dropbox Business, Box, Asana, FreshBooks, and 3CX.

Answer based on 204 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Bitrix24?

Bitrix24 offers webinars, videos, and documentation to help teams learn the platform. Many staff can get started quickly with guides and tutorials, especially on basic CRM tasks. New users, nontechnical employees, and admins handling setup, automation, or multiple modules often need more time because the interface can feel crowded and complex.

Answer based on 108 reviews

Getting Started and Support

### What customer support options does Bitrix24 offer, and how do users rate the experience?

Bitrix24 offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users describe support as accessible and sometimes helpful and responsive, but many report slow replies, unclear answers, limited issue resolution, and difficulty getting timely help for technical problems, especially during outages or complex cases.

Answer based on 203 reviews

## Who uses Bitrix24?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 167 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 167 reviews

Administrative

33%

Administrative

33%

Sales & Business Development

14%

Marketing

12%

IT & Software Development

10%

Others

31%

Top industries

Based on 167 reviews

Information Technology and Services

28%

Marketing and Advertising

27%

Real Estate

17%

Financial Services

14%

Other

14%

## Pros and Cons

Unified team communication tools

96% positive reviews out of 94

Most reviewers describe team communication as efficient, offering real-time messaging, file sharing, and seamless project coordination across departments.

Deanna L

Freelancer, 2 - 10 employees.

"Being able to communicate with employees easily and effectively and all together at once."

Delayed customer support responses

56% negative reviews out of 162

Some users report customer support is slow to respond, often unhelpful, and difficult to reach for timely problem resolution.

Shenella S

Customer relations, 11 - 50 employees.

"Customer support is not that great and it can take days to solve issues within the software."

Comprehensive collaboration platform

95% positive reviews out of 88

Most reviewers find team collaboration effective, with tools for project tracking, shared tasks, and easy access for distributed teams.

Garofi E

Sales Representative, 2 - 10 employees.

"Bitrix24 is the most convenient project management and team collaboration platform."

Recurring bugs and glitches

79% negative reviews out of 114

Most reviewers indicate bugs and issues are common, causing crashes, lost data, and frequent interruptions during daily operations.

Ali Z

Zeyyun, 1 employee.

"The CRM system is so full of bugs and nasty little details they havent even thought about."

Integrated social media connectivity

93% positive reviews out of 27

Most reviewers appreciate social network integration, allowing connection with popular platforms and streamlining communication within one interface.

Jamie H

Executive Vice President at FEVO, 51 - 200 employees.

"This helps reduce the need for multiple platforms and keeps everything more connected."

Frequent performance slowdowns

83% negative reviews out of 52

Most users report performance and speed issues, including slow loading, lag, and delays that disrupt workflow and productivity.

Rashmi A

Graphic Designer, 51 - 200 employees.

"Sometimes when internet is slow, it doesn't apply previous actions to it."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Task Management

4.4 (163)

69.33% of 163 reviewers that rated this feature as important or highly important

It gives you tools to assign, prioritize, and track tasks in real time, with options like Gantt charts and Kanban boards. Users think task management is intuitive and helpful for collaboration, but some report limitations in the free version and occasional complexity.

Contact Management

4.4 (128)

54.69% of 128 reviewers that rated this feature as important or highly important

With Bitrix24, you can easily import, organize, and track contacts, including automatic addition from emails and calls. Reviewers appreciate the customizable fields, activity tracking, and segmentation, though some mention integration and email management can require extra effort or cost.

Task Scheduling

4.4 (122)

60.66% of 122 reviewers that rated this feature as important or highly important

Track and manage the scheduling of tasks

Mobile Access

4.1 (110)

58.18% of 110 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Task Progress Tracking

4.2 (95)

57.89% of 95 reviewers that rated this feature as important or highly important

Track the status and progress of tasks

Collaboration Tools

4.5 (86)

67.44% of 86 reviewers that rated this feature as important or highly important

Provides a channel for team members to share media files, communicate, and work together

Bitrix24 469 features

An @mention is a way to tag or notify a specific person about a message/post

Manage and track employee attendance

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Continuous profile-based stream of news and activity

Generate one-off reports that meet information requirements

Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more.

Access event or meeting agenda online

Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more

Uses AI to condense large amounts of text, audio, or video data into a coherent form

Generates and edits text using machine learning

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Find and manage potential candidates and their applications and resumes through the recruiting life cycle

Manage various aspects of appointments including booking, rescheduling, canceling

Schedule appointments via a calendar

Manage the process of evaluating documents or requests submitted for approval

Route documents and other data through one or more stakeholders for review and approval

Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes

Assign issues and tasks based on availability or required skills

Track the attendance of specific individuals or groups

Process of managing, tracking, and communicating with individuals who are registered to attend an event

Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention

Ability to make voice calls within the system

Audio/Video Conferencing

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Automatic update of information / software

System that automatically dials calls

A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.

Generate rule-based quotes for clients automatically

Tickets are automatically assigned to specific agents based on predefined rules

Automatically create schedules based on business needs or employee availability and qualifications

Data is backed up automatically to prevent data loss

Distribute/route/connect calls

Create and automatically send premade copy in response to customer messages

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create backups and provide methods to recover deleted/lost data

A way to visually represent data via blocks the length of which correlates with the values they represent

Send messages, notifications, or documents to an entire customer base at the same time

Software's ability to perform similar action on multiple similar files simultaneously

Compare key metrics for the business against prominent players in the industry

Record employee's benefit plans and selections throughout career progression

Track billable hours and/or non-billable expenses for work performed

Create, manage, and send invoices or bills to customers

Facial or other physical recognition to confirm identity

Allows users to publish blogs on social site

Group collaboration to solve ideas in a productive and concentrated manner.

Monitor and track bugs and issues in the system.

Technological processes and strategies used for collecting, managing, and analyzing organizational data

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Define and maintain business rules that determine workflow capabilities and criteria

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Facilitate virtual conferences that connect multiple people remotely

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Schedule date and time for callbacks/follow-up calls or reminders

Provide agents with a typical response for common call subject matter

Voice conversion to text

Transfers live calls to other agents

Identify the number and contact information of a caller before answering the phone

Store caller information within an accessible database

Track and interpret campaign performance metrics

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act

Shortcuts for inputting frequently used messages

Monitor service demand and performance to plan for adequate resources that meet business needs

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Create and manage digital catalog of products/services with their details, specifications, and price

Manage various distribution channels, build relations with channel partners, and track their performance

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Schedule in-person or online classes

Track the amount of clicks on individual products to measure campaign results

Electronic storage of stakeholder contact information

Manage contact details and communication with clients

Private online space that lets businesses securely share documents and provide information access to clients

Track all company interactions with current clients

Integration with content management software

Provides a channel for team members to share media files, communicate, and work together

A way to visually represent data where different categories of items are marked with different colors

Leave comments and notes on documents for others to view

Tracking, calculating, and paying commissions and earnings to employees

Manage a group of members established for coordinating plans, programs, or other initiatives

Manage and track all internal and external communication conducted via calls, email, text, or chat

Computer-telephony integration is the use of computers to manage telephone calls

Configure existing workflows to meet your organization's needs

Automated reminders and confirmations for booked appointments and events via text or email

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

With Bitrix24, you can easily import, organize, and track contacts, including automatic addition from emails and calls. Reviewers appreciate the customizable fields, activity tracking, and segmentation, though some mention integration and email management can require extra effort or cost.

Distributing content through various platforms or channels

Assists in the ideation process for creating new content, including themes, content types, titles and more

Centralized repository to store content and assets

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Publish and distribute content to targeted audiences

Facilitates online authoring and publishing of the content

Specialized for general contractors/sub-contractors (those who conduct work on a contract basis)

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Create branded link campaigns or short links with one or multiple custom domains.

Track customer complaints from initiation through resolution

A collection of customer information such as contact details, demographics, previous interactions, etc.

Initiate interactions with customers by proactively starting conversations or providing informational content

Access previous interactions or concerns to maintain customer relationships

Store and organize information about customers and previous interactions

A website or login for customers to access information

Process of dividing customers into groups based on common characteristics

Track customers' activities across social networks and maintain details about their demographics, preferences & more

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Alter the layout and content of dashboards

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Invoices that can be tailored according to company's branding, payment terms and personalized information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

A document that lists daily activities or maintains a record of all events that happened in a day

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Connect to big data sources

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Move from one database to another, or upgrade the version of database software being used

Manage and store data in a database

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Graphical representation of data

Specify or track the date/time a project, task, etc., is due for completion

Defines specific deal parameters to negotiate and secure deals

Tools that provide relevant information at specific times to support judgments and courses of action

Track and manage task relationships and dependencies

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Track products that are for sale at a reduced price or part of coupon promotions

Online forums/groups where users can ask questions, share ideas, best practices, etc.

Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc.

Scan, move or upload electronic files within the software's repository

Makes changes to document features such as text, fonts, formatting, etc.

Custom forms to streamline repetitious aspects of a document

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Track/record financial donations made by members, along with the issuance of tax receipts/documents

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

Assemble applications and processes by dragging over and arranging pre-built components

Send automated marketing emails based on user actions over a predetermined period

Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products

Digital forms that are shared and accessed online

Digitally sign online documents

Plan, execute, and analyze email marketing campaigns

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Convert emails into tasks

Electronic storage of staff/employee contact information and job status in a centralized repository

Access names, contact information, and roles of employees in a centralized repository

Tools to improve and measure employee satisfaction and involvement

Track employee schedules, availability, and performance across projects and tasks

Store photos of employees

Online portal where employees can access and track their own information

Centralized storage for employee data, records, and performance metrics

Acknowledge and reward employees for reaching specific goals and/or for exemplary performance

Assign working shifts or tasks to employees based on their availability

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Plan an event's time and location

Predefined actions automatically performed on the occurance of specific events

Manage location logistics and coordinate the participation of exhibitors or vendors in an event

Monitor and record expenses such as purchases or charges incurred

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Plan, manage, and track the financial activities of an individual or organization

Primarily serving architecture, engineering, and construction industry professionals

Designed for call centers

For Cloud-based phone system that sends and receives calls via the internet.

Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies.

Software designed for the healthcare industry

Intended to be used by insurers

Operate/access software on iPad Devices

Supports project management for IT professionals & teams

Operate/access software on Mac Devices

Used by marketers and advertisers

Software specialized for non-profit organizations

Primarily serving churches and religious organizations

Caters to sales teams

Specific for use in spas and salons

Designed for small businesses

Primarily serving startup companies

Designed for yoga and pilates studios

Form predictions based on past and present data/trends

Adds a customizable form to the landing page, usually for the purposes of lead generation

Automate repetitive tasks such as filling out information or creating certain types of forms

Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system

Store, manage and track all forms in a centralized location

Search for specific words or phrases within a document or database

Games or game-like elements to track progress and reward accomplishments

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Use AI to generate content in the form of text, images, videos, etc.

Geographic location of visitors determines behavior of the software

Allows employees to set and manage work or career related goals

Establish measurable goals and objectives and track their progress over a specific period of time

Check text for proper grammar usage

Create, design and modify the flow and processes of tasks in a project

Organize and edit a group of people's policy and members

Automatically find mutually available meeting time slots across multiple calendars

A process designed for sellers to guide them through the entire selling process

Managing service requests, incidents, IT issues & support with a ticketing system

Business model that charges based on the amount of time spent on an hourly basis

Automates core HR functions such as talent management, employee evaluation and learning management

Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects

A call center that primarily receives calls, typically customer service focused

Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.)

Track interaction history by documenting conversations for contacts

Incorporation of a chat or messaging system within an organization's internal communication infrastructure

Track and manage inventory levels to maintain proper supply

Create invoices from scratch or have recurring invoices

Store and view prior invoices for each account/client

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Tracking the status of previously identified performance measurements

Predict labor requirements based on past and present data/trends

Create landing pages or online forms designed to capture new leads and prospects

Automatically identify and save contact information of potential customers

Route and distribute your leads to third party buyers

Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels

Manage the process of attracting and converting business prospects into leads

Store information about leads or contacts and track, manage and nurture them throughout the sales process

Real-time alerts or notifications that inform teams about new leads or prospects

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Divide leads into buckets based on predefined criteria and routing rules

Facilitate training materials that help employees grow and progress in their positions

Manage and track employee attendance

Manage contacts across multiple mailing lists

Ability to chat online in real time

Agents choose who to call and when

Automate workflows and trigger campaigns based on customer actions

See past and upcoming campaigns and communications in a calendar view

Send messages to multiple subscribers at the same time

Collection of images, videos and other digital content that can be used

Manage the process of planning and scheduling meetings, including agenda creation

Add, store and access information pertaining to members

Comprehensive list that contains information and details of all the members associated with a particular organization or group

Online gateway through which members can access/update personal information

Database of members to track personal information of individuals and families

Personalize text messages using templates and custom fields

Communicate using messages within the system

Monitor task progress and planned accomplishments to better manage project status

Access software remotely via mobile devices

Access the system via a mobile application

Optimize content to ensure it is easily accessible for mobile users

Observe and track the demand, usage, progress or quality of a system, product, or user

Supports simultaneous creation and work on multiple Kanban boards

Manage multiple campaigns in one system

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collect information from multiple sources

Coordinate marketing efforts across channels (email, landing pages, social media, etc.)

Manage and handle various international currencies

Two-way actions and communication between multiple users in real time

Allows users to manage data from a number of sources

Ability to handle several projects simultaneously

Identify, track, and respond to negative feedback

Drag and drop/visual interfaces that allow non-tech users to build without writing code

A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc.

Ability of websites, web applications, or mobile applications to function without an active internet connection

Form to collect visitor contact information when live chat isn't available

Generate personalized communications upon request to meet customer needs

Record the audio of phone conversations for quality assurance purposes

Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service

Book meetings and appointments through a website or digital platform

Add tools to web pages to handle online bookings

Online calendar of upcoming events/activities viewable to members and visitors

Create new forms and/or use ready-made online form templates

Create, send, and view electronic invoices

Accept and process online payment transactions

Website through which businesses can sell goods or services over the internet

Includes functionalities for creating custom eCommerce websites

Track/log the amount of time employees worked per job using a timer

Track employee and task times using internet connection

Transmit voice and other information digitally

Track all opportunities for potential sales and convert them into recurring revenue

A call center that primarily makes calls, typically sales focused

Allow communication between the company and patients via messages, SMS, emails, phone, and more

Accept, record, and reconcile financial transactions

Telephone system that allows users to connect internally as well as place and receive external phone calls

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Create, manage, and track policies and procedures within an organization

Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Predict future data based on historical data sets

System calls multiple numbers at once and connects the agent to the first number that answers

Preview materials before finalizing projects

Calculate rule-based prices for a product/service

Calculate rule-based prices for a product/service

Tool used to determine accurate pricing and product eligibility for borrowers

Arrange tasks based on the level of priority or urgency

Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public

Document any changes or proposed changes made to business processes or workflows

Visually identify, define, and map all details and relationships surrounding business process models and elements

Streamlining repetitive tasks and activities through automated and predefined workflows

Present a catalog of inventory that customers can view

Customize the specifications of a finished product to meet the particular needs of a customer

Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee

Tools to facilitate the production of information and promote efficiency

Reporting on how each user, task or process has advanced since its initiation

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints

Identifying critical tasks that make up a project and assigning start and end dates for each

Pre-designed project plans that can be customized

Measure time to completion or hours worked for projects

Monitor the progress of projects from start to finish

Create, manage, or update project workflows.

Create proposals based on costs of labor and materials

Tools designed to streamline the process of lead generation and management for sales teams

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Clock in and out online or with a card

Allow users to collaborate and ask questions regarding folders and/or documents within the system

Monitor wait time and abandonment for incoming requests that have not been routed

Generate quotes or estimates for customers

Preview and make real-time changes in the web content

Files and folders are updated in real-time when changes/edits are made

Engage in direct, instant messaging with customers, users, etc.

Engage in direct, instant messaging with consumers

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Record live video calls to play later

Ability to record, store, update, and retrieve information

Tools to find, assess, and hire suitable candidates for a job within an organization

Set the frequency of a task's occurrence

Automated process of charging customers at regular intervals for repeated access or use of a product or service

Log and store the source of contacts/leads

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

Timed notification for any upcoming task, deadline, appointment, or activity

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Track task progress, milestones, delays, or other key information and generate reports on them for evaluation

Process of planning, scheduling and executing the optimal and effective use of human capital across projects

Allocate and manage resources, such as employees, equipment, facilities, and other assets

Web design that automatically adjusts to look good on different screen sizes

Identifying desired outcomes and important milestones and creating a plan on how to achieve them

Monitor conversion rates and analyze effectiveness and profitability of marketing efforts

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Plan daily routes to optimize employee scheduling and provide directions

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Define, track, and/or automate sales activities and sales processes

Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.)

Ensure that quotes/invoices are correct before sending to customers

Automate processes to manage leads, contacts, opportunities and sales activities

Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance.

Pipeline view and tracking lead status

Reports specific to sales analysis for trends and strategies

Plan availability and assign specific time slots for tasks and resources

Automatically calculate score after the assessment

Digitally share screen view with others

Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Access, combine, transform, and store data without the help of an IT department

Online portal through which end users can access the system, manage tasks, or obtain information

Optimize and manage the search engine optimization efforts for a website or digital content

Set and monitor service level agreements to ensure timely response and resolution

Share contacts with other applications like Gmail and CRM

Enables the connectivity to send and receive calls over the internet

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Reminders sent via SMS/text message

Manage campaigns and track engagement for marketing efforts across social media channels

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Market event via social media tools

Use your computer as a phone device to make calls over the internet

Filters used to determine different types of malware threats

Identifying the tasks to be completed and the people to complete them during a set period of time

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Schedule shifts for staff/employees, track hours worked, and manage staff payroll

Track the status over time for a request, process, asset, or transaction

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Split and manage tasks into individual components

Add or remove subscribers from mailing lists

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work.

Gauge satisfaction and receive information for improvement and success

Attach digital tags to documents and assets for identification, search, or monitoring purposes

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

UI looks like task board

Edit task information and all related elements

Import tasks from external sources

It gives you tools to assign, prioritize, and track tasks in real time, with options like Gantt charts and Kanban boards. Users think task management is intuitive and helpful for collaboration, but some report limitations in the free version and occasional complexity.

Track the status and progress of tasks

Track and manage the scheduling of tasks

Add labels or tags to tasks

Allow multiple team members to edit and work on the same document

Organizing a group of people to accomplish a task

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Edit text as needed

Turns text into natural sounding speech

Addition of necessary external data, applications, tools, or features

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Track and manage employee's work hours to improve payroll accuracy

Log and record hours worked and costs spent to assist in billing and invoicing

Track and manage employee time-off, vacation, and sick leave requests

Measure and track time including hours worked and paid time off (PTO)

Track time worked per client

Track time worked per project

Track the amount of time spent on a job or task

A digital list of items that need to be completed

Choose the desired tone for content to be generated

Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch

Track employee/learner's progression through training programs

View messages sent by both parties during the chat conversation

Transfer queries and organize messages between agents

Visually identify direction of development and areas that require attention

Presenter can see and hear participants and vice versa

Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration

Track and interpret metrics on the usage of company resources

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Profiles of users providing basic information

Track the frequency of asset usage

Request, track, and manage time off requests and vacation time

Utilize third party services to cover unforeseen labor needs

Track revisions and updates made to files and navigate between different versions

Chat with your counterparts over the video in real time

Connect with meeting participants remotely over video

Interact with data visualization elements, such as charts and graphs, to drill down into data

Create, design, and visually represent processes within the software

Graphical representation of data or processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

Manage volunteer information and direct volunteer resources

Web form that allows users to enter data that is sent and processed for different reasons

SaaS, web-based, online deployment

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain

An extended application or connector that enables users to perform additional services with their current set of tools

An informational database that allows users to add, delete, or revise content

Analyze lost and won opportunities

Creating, assign, and track jobs and/or tasks for work orders

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.3 (923)

4.3

Based on 923 reviews

## Pricing

Value for money

4.2 (782)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/113540/Bitrix24/pricing/)

Basic

$69.00

Flat Rate,Per Month

It includes:

-   Drive
-   Online Store
-   Custom Support
-   24 GB Storage
-   1 Email Inbox per user
-   3 Sites- Knowledge Base Software
-   5 Pipelines

Standard

$144.00

Flat Rate,Per Month

It includes:

-   Marketing tools
-   Documents
-   100 GB File Storage
-   5 Email Inboxes per user
-   5 Knowledge Bases
-   90 Days of Data Retention
-   Unlimited Projects

Professional

$289.00

Flat Rate,Per Month

It includes:

-   Sales Intelligence
-   Automation
-   HR
-   Unlimited Knowledge Bases
-   Administration
-   Screen Sharing
-   Background Blur
-   Event Planning

Enterprise

$579.00

Usage Based,Per Month

It includes:

-   Multiple Branches
-   Scalability
-   Enterprise Packs
-   Unlimited Invoices
-   Website Widgets
-   IVR
-   Video conferencing

Value for money

4.2 (782)

4.2

Based on 782 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Trello](https://www.capterra.com/p/211559/Trello/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[

Jira](https://www.capterra.com/p/19319/JIRA/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.0 (754)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (754)

4.0

Based on 754 reviews

## User reviews

Overall rating

4.2

Based on 991 reviews

Filter by rating

5(457)

4(355)

3(120)

2(29)

1(30)

Mentioned topic

Sorted by most recent

RR

RAQUEL R.

CONTABLE

Management Consulting

### "es una aplicación que recomendaría"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 21, 2026

llevo poco tiempo trabajando con Bitrix 24, y estoy poco a poco ampliando mis conocimientos para continuar trabajando con el

Pros

El uso es muy intuitivo, pero algunos procesos necesito saber si los tengo que pasar de responsable para quitarlo de mis tareas

Cons

el chat, me resulta poco practico el que no se abra en una pantalla como cualquier otra opción (web mail, tareas...), si que puede salir una ventana emergente cuando alguien te escribe para contestar en el momento mas que una notificación (pero esta es mi punto de vista)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 28, 2026

Hi Raquel! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Nurudeen O.

Business Outreach Analyst

Telecommunications

### "Powerful All-in-One CRM with a Steep Learning Curve"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 1, 2026

My overall experience with Bitrix24 has been a mix of strong capability and a bit of a learning curve. It’s a powerful platform that genuinely helps centralize work, especially for managing leads, tracking activities, and staying on top of follow-ups without needing multiple tools. Once I got used to it, it became a reliable part of my daily workflow and definitely improved how organized and consistent I am with outreach. That said, it’s not the most beginner-friendly system, and getting comfortable with all its features takes time and patience. Some areas can feel overly complex for simple tasks, but once you push past that stage, the value becomes clear. Overall, it’s a solid tool if you’re willing to invest the time to learn it properly.

Pros

What I like most about Bitrix24 is how it brings everything into one place without forcing me to juggle multiple tools. From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered. The ease of use stood out to me after spending some time on it. At first it feels loaded, but once you get familiar, moving between leads, activities, and different views like Kanban or List becomes pretty natural. Another thing I appreciate is the level of customization. You’re not stuck with a rigid system, you can adjust pipelines, fields, and workflows to match how you actually work, which makes a big difference in real-life usage. On the productivity side, the built-in automation helps cut down repetitive work like setting reminders or follow-ups, so you can focus more on actual outreach. The user interface also does a solid job of keeping everything visible in one place, like contact details and activity history, without needing to open multiple tabs, which speeds things up during busy work sessions.

Cons

What I liked least about Bitrix24 is that it can feel overwhelming, especially at the beginning. There are so many features packed into one system that it’s easy to get lost or slow down while trying to figure out where everything is. Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should. Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around or go through multiple steps just to make small changes. It’s powerful, no doubt, but that complexity can work against you if you just want to move fast.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 20, 2026

Thank you for such a creative and detailed review of Bitrix24, Nurudeen! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

AN

Aviraj N.

CSG Manager

Information Technology and Services

### "Best All in one Tool"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 28, 2026

All in all the experience with the software is amazing, doesnt have to leave the app. It handles everything from Collaboration, communication, CRM, task management, inventory etc

Pros

The most cost-effective CRM + Project Management tool available in the market right now. The level of customisation it offers is unmatched. Being an SME, I have had the privilege of working with the product team and many clients for implementation.

Cons

All at one place sometimes can feels overwhelming as it has a learning curve. Need to reduce the menu items in case I want to keep it clean.

Alternatives considered

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

Reasons for choosing Bitrix24

The pricing is very economical in comparison to the features it provides

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 4, 2026

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Aviraj! We look forward to continuing to support your firm's growth and success.

AM

Antoine M.

Marketing

Banking

### "Reliable and practical for crm / collaboration"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

April 26, 2026

Pros

Bitrix24 works well when the objective is centralizing CRM, team collaboration, tasks and client communication in one workspace. I particularly appreciated CRM plus collaboration, because it makes the process more structured and reduces the need to manage information manually through spreadsheets or emails.

Cons

What could be improved is that learning curve. The tool remains useful, but once workflows become specific, configuration choices and governance become important to avoid unnecessary complexity.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 4, 2026

Hi Antoine! Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Fabrice T.

CEO

Primary/Secondary Education

### "Uma plataforma completa e poderosa para gestão empresarial"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 22, 2026

Utilizamos a plataforma há cerca de 4 anos, e tem sido uma excelente experiência. É um sistema confiável, que funciona muito bem no dia a dia, e que está em constante evolução. As melhorias frequentes mostram o compromisso da empresa em oferecer uma solução cada vez mais completa.

Pros

O Bitrix24 é extremamente completo. Ele centraliza tudo em um só lugar, o que otimiza muito o gerenciamento de clientes, processos e operações no dia a dia. A plataforma vai muito além de um CRM tradicional, permitindo organizar praticamente todos os aspectos do negócio de forma eficiente.

Cons

Não há pontos negativos significativos. No entanto, por ser uma plataforma tão completa e robusta, ela pode parecer complexa no início. Leva algum tempo para entender todas as funcionalidades, mas uma vez dominada, tudo se torna muito mais fluido e eficiente.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reasons for choosing Bitrix24

Tdstei primeiro o bitrix24 e gostamos. Só isso

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2026

Thank you for such a detailed review of Bitrix24, Fabrice! We're delighted to hear that you find our platform to be a versatile and valuable tool for your business. If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out.

Elon E.

Consultant

Financial Services

### "Very powerful all-in-one tool, but complex to master"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

April 13, 2026

Pros

What I liked most about Bitrix24 is how many features it offers in one platform - CRM, task management, communication, and more. It’s very powerful and can replace multiple tools, which is great for centralizing workflows.

Cons

What I liked least about Bitrix24 is that it can feel quite complex and overwhelming, especially for new users. The interface isn’t always intuitive, and setup or customization can take time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 15, 2026

Thank you for sharing your valuable feedback on your daily use of Bitrix24, Elon!

DD

Domenico D.

Manager

Marketing and Advertising

### "Organizza la mia giornata e i miei progetti di una maniera semplice con tanti strumenti e opzioni a disposizione per creare anche grandi progetti."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

April 11, 2026

Lo uso tutti i giorni per mantenere organizzate tutte le mie task list e appuntamenti,nlonuso anche come rubrica e primo ricordatorio delle cose da fare. Molto intuitivo e compatibile con qualsiasi mia richiesta.

Pros

Eccellente piattaforma con tanti strumenti a disposizione. Perfetta per mantenere in ordine tutti gli appuntamenti e compiti da fare. Tante funzionalità, molto intuitiva e veloce.

Cons

La versione vista dallo smartphone è un po' piccola e non tanto facile da vedere come nel PC, ma tutto sommato non ha particolari negativi che fanno deludere

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 13, 2026

Great to hear this, always happy to see you with us and never hesitate to reach me directly at rayees@bitrix24.com, please. Thanks

AU

Anonymous User

Marketing Manager

Building Materials

### "best app to use "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 7, 2026

Our company was looking for a solution to automate the transfer of leads from the Indiamart marketplace to the Bitrix24 CRM in order to get rid of manual transfer of applications. As a result, viasocket turned out to be the most suitable tool for our tasks. Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work correctly, but experts quickly suggested an alternative option with direct connection via client\_id. In the future, any issues were resolved very quickly, usually within an hour. I was also pleased with the interface: if you have previously worked with Zapier or Make, it will be very easy to get used to it — the logic of scripts and steps is almost identical. It took only a few minutes to set up the integration we needed. An additional advantage is the ability to make arbitrary requests to Bitrix24 via the API. Despite the lack of the necessary ready-made node, using the Custom API Request, it was possible to fully implement the necessary logic for transferring data from Indiamart. We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 15, 2026

Thank you for such a detailed review of Bitrix24. We're delighted to hear that you find our platform to be a versatile and valuable tool for your business.

LR

Leandro R.

Administrador y Head of Department

Import and Export

### "BITRIX24 una gran solución para las empresas pequeñas y medianas."

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

April 2, 2026

Un excelente herramienta, excelente soporte y desarrollo para mantener al día con las actualizaciones de técnología y tendencias.

Pros

Es una solución muy versátil que permite personalización para distintas industrias y negocios con un tiempo de implementación no muy largo.

Cons

1- La versión desktop no se actualiza automáticamente y se debe descargar las actualizaciones de manera manual lo que hace engorroso el uso de la aplicación. 2- Se debería permitir mayor alcance de automatización para el plan Standard. Está muy limitado.

Alternatives considered

[Kommo](https://www.capterra.com/p/120048/amoCRM/)

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

[monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reasons for choosing Bitrix24

Fue la mejor opción en relación Costo/Beneficio

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

April 10, 2026

Hola Leandro! Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

JH

Jamie H.

Executive Vice President at FEVO

Information Technology and Services

### "A complete but dense platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 26, 2026

Bitrix24 offers a lot of features in one platform, which can be very useful when managing different aspects of the business.

Pros

It combines CRM, project management, and communication tools in one place. This helps reduce the need for multiple platforms and keeps everything more connected.

Cons

Because of the number of features, it can feel overwhelming. The interface is not always the most intuitive, especially at the beginning.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

March 27, 2026

Thank you for your comprehensive review of Bitrix24, Jamie! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs.

[View all Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

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