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Bitrix24 vs Twitter/X: Which is a better fit?

Updated on January 15th, 2025
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Summary
Key features rated by users
Features selected based on 1,565 reviews from Online CRM users.
% Fit
High performer
Feature ratings
Contact Management
4.4
Task Management
4.4
Lead Management
4.5
Lead Capture
4.5
Reporting/Analytics
4.1
% Fit
Missing features
Feature ratings
Contact Management
NA
Task Management
NA
Lead Management
NA
Lead Capture
NA
Reporting/Analytics
21.5
User satisfaction
4.2
User reviews932
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
4.5
User reviews1,753
Ease of use
4.6
Functionality
4.4
Value for money
4.5
Customer support
4.1
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

How Capterra sources reviews
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video-15c20f2f-b799-4bd8-842d-08da5899332d
Mario Z
Owner
3.0

Mario Z.: Hi, my name is Mario, and I'm an Instructional Designer. I'm rating Twitter at three stars out of five. And for more reviews like this, click below. We were using Facebook by itself for a long time, and because of the boom in social media, it was really more of a reaction to where we wanted to be as many places as we could. The reason that we chose Twitter was to reach a larger audience. Essentially, with the boom in social media, it wasn't feasible just to keep Facebook alone. Adding Twitter, adding Instagram, all these other social media outlets was the best way to get as much information out to our membership and potential members as well. The onboarding and integration of Twitter into our business was actually fairly simple because that's really only handled by our marketing team, and they handle everything from beginning to end, as far as Twitter and all social media aspects. I would say that the easiest thing for them is that they pretty much just copy and paste what goes into other formats as well. As far as my recommendations about bringing Twitter on for business use. Again, it's just more about being as many places as you can be. I don't necessarily like Twitter for certain types of brands, as far as the audience and the reach, but it's again, easily recognizable. It's globally recognizable, and it's a good way to get the information out there. As far as any sort of interactions, it's a little hard to tell sometimes. With this day and age, it's just swipe, swipe, swipe. There's not a lot of engagement specifically with Twitter.

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User interface
113540 video thumbnail}
1 Video
214056 video thumbnail}
1 Video
113540
5 screenshots
214056
4 screenshots

Bitrix24

Top Features
45/50
  • Customer Journey Mapping
  • Sales Trend Analysis
  • Single Sign On
  • Softphone
  • Territory Management
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Collaboration Tools
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Gamification
  • Interaction Tracking
  • Internal Chat Integration
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Nurturing
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Opportunity Management
  • Performance Metrics
  • Pipeline Management
  • Prioritization
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Role-Based Permissions
  • Sales Reports
  • Segmentation
  • Social Media Integration
  • Task Management
  • Third-Party Integrations
  • Web-based Deployment
  • Workflow Management
See All features
Hide Online CRM Software Features -

Twitter/X

2/50
Show Online CRM Software Features +
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Twitter/X
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
Twitter/X
  • By Twitter
  • Located in United States
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