# Compare Bitrix24 vs Guru 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Bitrix24 and Guru based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/113540-224830/Bitrix24-vs-Guru

---

# Bitrix24 vs Guru Features and Cost Comparison

Last updated March 25th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Bitrix24Guru2/4 selected

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/)

[## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting Price

€61.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4

Customer Service

4

Reviews Sentiment

Based on [983 reviews](#user-reviews)

Positive

804

Neutral

120

Negative

59

[## Guru](https://www.capterra.com/p/224830/Guru/)[4.8 (639)](https://www.capterra.com/p/224830/Guru/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.8

Functionality

4.8

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [639 reviews](#user-reviews)

Positive

632

Neutral

3

Negative

4

## Summary

* * *

Key features rated by users

Features selected based on 17,248 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.5

Sales Pipeline Management

4.4

Activity Dashboard

3.5

\--%Fit

Missing features

Not enough reviews

Feature ratings

Data Security

NA

Contact Management

NA

Lead Management

NA

Sales Pipeline Management

NA

Activity Dashboard

3.0

User satisfaction

User satisfaction

4.2

User reviews[983](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Ease of use

4.0

Functionality

4.3

Value for money

4.2

Customer support

4.0

User satisfaction

4.8

User reviews[639](https://www.capterra.com/p/224830/Guru/reviews/)

Ease of use

4.8

Functionality

4.8

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

€61Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

Best for

Mid-market and enterprise organizations (250–5,000+ employees) seeking a secure, verifiable AI knowledge platform that connects all company data

## User reviews

Pros & cons

SS

Shenella S.

Customer relations

> "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

LR

Larissa R.

SRD LEAD

> "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name, otherwise..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AU

Adrian U.

CEO

> "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925)

GF

George F.

Volunteer Support Worker

> "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806)

RC

Remy C.

Director

> "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878)

SS

Shenella S.

Customer relations

> "Customer support is not that great and it can take days to solve issues within the software."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

RK

Raj K.

Managing director

> "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save a..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

Zaina K.

Brokerage Operations Specialist

> "We did not ultimately end up using this program and subscribing due to some technical errors with the program."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299)

VR

Verified Reviewer

Executive Director

> "The platform met our needs for remote work connection, CRM, documentation, and more."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

RC

Rajesh C.

President

> "It need too many clicks for the smallest thing and export in sheet format was not working."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799)

MZ

Mahe Z.

Human Resource

> "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933)

LR

Larissa R.

SRD LEAD

> "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has been..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

SS

Shenella S.

Customer relations

> "Extensive options available for customization which helps make the software really a part of the business!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572)

CC

Christopher C.

CEO

> "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538)

ML

Malachi L.

Director of African Leadership Programs

> "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193)

AZ

Ali Z.

Zeyyun

> "The CRM system is so full of bugs and nasty little details they havent even thought about."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

EB

Ewa B.

Marketing Team Lead

> "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291)

LR

Larissa R.

SRD LEAD

> "We're experiencing an error with card merging that's been open for over a month."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224)

AZ

Ali Z.

Zeyyun

> "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379)

AP

Andy P.

Director

> "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729)

JH

Jamie H.

Executive Vice President at FEVO

> "This helps reduce the need for multiple platforms and keeps everything more connected."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480)

Rashmi A.

Graphic Designer

> "Sometimes when internet is slow, it doesn't apply previous actions to it."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158)

RK

Raj K.

Managing director

> "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639)

FD

Francesco D.

CEO

> "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864)

ŞEnol K.

Business Developer

> "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901)

Nonjabulo S.

Marketing Officer

> "However, the setup can be a little confusing, and it took me some time to get used to all the features."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

RR

Roccini R.

CSM

> "The desktop version, I don't know if it was me, I can't seem to find the CRM portion."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546)

JB

Jessica B.

Digital Content Creator

> "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. "

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349)

Frank C.

Independent Business Owner

> "Not a value for the money."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

VR

Verified Reviewer

Content Team Lead

> "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726)

MB

MArco B.

Sales

> "Interface is a little too complex and colorfull."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029)

KF

Kathryn F.

Administrative Assistant

> "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695)

LC

Lukasz C.

IT Specjalist

> "Poorly developed very basic functions that issue the basis for work."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

VM

Vinod M.

Director of Global Operations

> "The CRM, task management and chat functionality all work seamlessly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036)

VR

Verified Reviewer

CDO

> "Some of our clients don't like Hubspot, or find it too expensive."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317)

AL

Angou L.

HR Manager

> "It has seamless features that scheduling easy and efficient."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507)

PC

Pietro C.

Project Manager

> "Some features and functions are not elaborated and thought well."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883)

MM

Mathew M.

Summer Talent Intern

> "It offers a variety of services including communication services."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144)

CC

Cristopher C.

CEO

> "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018)

Amr E.

Senior Scrum Master

> "You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4794612)

MT

Mahendra T.

CEO

> "you are not providing a similar service like them!!!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296)

LC

Lukasz C.

IT Specjalist

> "Great flexibility in the programme and the ability to add your own functions to many modules."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048)

CM

Cheryl M.

Ceo

> "Not the most user friendly interface found it complex at times"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177)

Frank C.

Independent Business Owner

> "good collaboration amongst coworkers for project management."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732)

CS

Cassidy S.

Consulting Team Lead

> "Many users have had to adapt their processes rather than the software to account for the absence of systemic diversity and centralization."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4717350)

Domingo Antonio A.

University average technician

> "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited tasks..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952)

Jeff C.

Finance ManagerFinance Manager

> "No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024)

David W.

CEO

> "Bitrix24 is a comprehensive business solution that offers a wide range of features, including CRM, project management, customer support, and..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4773640)

Isdiana R.

Mechanical Engineer

> "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to integrate..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906)

PM

Petras M.

CEO

> "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223)

Raul Antonio Z.

Graduate

> "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843)

Delly S.

Telemarketer

> "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995)

VR

Verified Reviewer

Quality System Manager

> "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998)

Saskia M.

Senior Director Sales Marketing

> "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a timely..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952)

MH

Mohamed H.

Marketing Manager

> "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673)

SK

Sven K.

System IT und Marketing

> "The system has since fulfilled its purpose and supports us well alongside our existing system."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793)

BH

Brian H.

owner

> "The support Waite time was the worst, took to long time"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015)

Eileen J.

Office Manager

> "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347)

TG

Tembi G.

Executive Director

> "I feel as though Bitrix24 is not very user-friendly."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6252484)

CF

Connor F.

People and Culture Coordinator

> "It keeps tasks in order, deadlines on track and team members aligned."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Tameem A.

Property Consultant

> "When the connection goes wrong, we can lose so many unsaved updates"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494)

JCF

Juan Carlos F.

Development and Programming Bitrix Coordinator

> "Flexibility, adaptability, it has a lot of tools and a strong api directory."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663)

Rausibell M.

SVP of Marketing

> "Sometimes the interface of a system is too complex in certain sections."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4800077)

Paulo F.

Finance

> "Having a place to see all the tasks, assign to employees and follow up on the work has really saved me time and money!"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6236274)

Julio G.

General Manager

> "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315)

VR

Verified Reviewer

Executive Director

> "The user interace was mostly intuitive and easy to use."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153)

MS

Martin S.

Owner

> "However, I found the learning curve for Bitrix24 to be quite steep, especially for beginners."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4788188)

CF

Connor F.

People and Culture Coordinator

> "Proven game changer tool for empowering team meetings to be more productive and professional."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544)

Sarfaraz K.

SEO Manager

> "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022)

Jeff C.

Finance ManagerFinance Manager

> "Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4796024)

MF

Muhammad F.

Manager

> "It's mobile app functionality is quite limited."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332)

Abel A.

Agent

> "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088)

DP

Diego P.

ict manager

> "web app non very user friendly, app is better"

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304)

SM

Samuel M.

General Manager and Head of Operations

> "Instant messaging and live chat are the key features which I like using."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172)

LAP

Leslie Ann P.

Real Estate Virtual Assistant

> "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688)

John G.

Supply Chain Managing Officer

> "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823)

Manish B.

Digital Marketer | WordPress

> "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457)

Becky F.

Software Developer

> "There are a lot of predefined options in the projects section that may help any company with limited expertise manage day-to-day operations..."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4745198)

RB

Rick B.

Fachinformatiker

> "Support wouldn't even help, they say that this feature is not included."

[See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4793033)

[View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

DF

Daniel F.

Support Advisor

> "Marvelous, thanks to it, I can quickly access any documentation the company has, see if it was verified, see any changes it has, and it even comes with a summary to better..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6795519)

SA

Sev A.

Artist Support

> "This can cause confusion as to what card to change when a company-wide update comes in, or what card to hide when a new change in the company's internal information pushes..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

GS

Glacie S.

Customer Service Representative

> "GURU makes it easier for us to easily locate the information we needed, and at the same time, we can minimize it so it stays open even if we are on a different tab, so we..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6780762)

AR

Albert R.

Customer Service Expert

> "Sorting and filtering can sometimes be difficult once the amount of information you have stored in Guru becomes a lot."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587)

SA

Sev A.

Artist Support

> "Guru has been a stable knowledgebase tool for both beginners and tenured employees, account and business managers, Quality Analysts and Subject Matter Experts in every..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

WR

Wildred R.

Trainer

> "When looking for a Guru article that has been deleted, nothing comes up, you have to investigate with a superior to find out the article was deleted, maybe there should be a..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828)

SA

Sev A.

Artist Support

> "Akin to its moniker "Guru", the program stores information well, sorts it out clearly, makes it readily available for both discussion and steadily teaches those who rely on..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7004378)

VR

Verified Reviewer

Sr. Sales Enablement Lead

> "The folders and linking cards can feel clunky and difficult to navigate, so our users use it more like a search engine."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6322646)

JJ

Jomar J.

Core Support Team lead

> "Guru has been our longest knowledge base system, and the experience has been amazing there are aspects that can be improved but over all it helped us navigate through..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6861687)

FM

Fabrizio M.

Technical Support Engineer III

> "It was sometimes very picky when returning search results, you had to be very specific to get the articles you were looking for."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6800560)

MR

Mubtasim R.

Senior Specialist, Developer Support

> "Provides quick access to card edits, setting up reviews for cards and creating favourite card lists."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6831005)

PE

Princess E.

Customer Operations Adviser

> "the drag and drop down, when you have to click to drop down before you access and information, makes it harder to spot of an information quickly."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6250235)

KS

Krishna S.

Technical support agent

> "Guru is excellent at centralizing and organizing business knowledge, which can greatly improve teamwork and productivity. Because the platform offers mobile apps, browser..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979)

JL

Jandolf L.

Customer Care

> "I have no major concerns; however, at times, the search bar doesn’t display the specific article needed to process a client’s request."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6561504)

Keri H.

Sr Partner Services Representative

> "My team consists of generalists who have to know a LOT of information, and Guru enables us to store and access that information in a way that has increased our effiency..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6674865)

PAY

Patricia Anne Y.

Customer Care - Team Leader

> "There are instances where the search bar doesn't display the exact article that I need to process our client's request."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6514264)

JT

Jericho T.

Corporate Travel Consultant - Customer Care Support

> "A platform that enables our team to get the information we need and to answer our client's queries, to know more information about our tools and process, and other types of..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6499831)

AS

Aman S.

Team Lead

> "Sometimes they may not be helpful if the information is outdated, incomplete, or difficult to navigate, leading to potential inefficiencies and frustrations in finding the..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6367275)

DP

Daniel P.

Customer Success Manager

> "The ability to centralize our documentation and easily collaborate on projects has boosted productivity and reduced redundancy. Despite a few initial setup challenges, Guru..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6406817)

AV

Anastassiya V.

Support Associate

> "Honestly I don't have anything that I particularly don't like, its mostly the field of my job that makes guru cards, for example, a bit irrelevant sometimes since every case..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555482)

WR

Wildred R.

Trainer

> "Organization ( every article is very organized and makes sense throughout the reading process) If you heart an article it automatically will prompt you to save it under your..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6279828)

AM

Anthony M.

Training Lead, Knowledge Management

> "The only complaint I can think of is I wish individual cards would be able to exist in more than 1 collection. And that's seriously the only downside I could think of!"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847)

Diana V.

Business Process Operations Administrator

> "We have captured processes for all departments including the IT department and this has proven essential as our company grows it helps to have our processes written down for..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926)

AP

Antonia P.

Customer Support Associate

> "I think that if notifications aren't well tailored, they can sometimes feel overwhelming and sometimes the app load slowly."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6588551)

AM

Anthony M.

Training Lead, Knowledge Management

> "Guru's analytics options provide extremely helpful insight into usage and knowledge gaps that have helped my company propel initiatives forward to help operational..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847)

KS

Kyra S.

Operations Enablement Analyst

> "I don't like that there aren't quick how-to resources EASILY available to all users (e.g., to learn how to get the best use of Ask Guru)"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6655253)

GB

Graham B.

Client Success Manager

> "Centralizes all our team's documention, accelerates new employee onboarding and pushes us to keep documents up to date and viable."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6454585)

LL

Lamarr L.

Customer Success Manager

> "If you don’t keep it clean, things can get cluttered fast."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6827849)

NoB

Niño B.

CSR

> "I like when you search a specific key word that you're looking for, Guru will show you all of the available articles that contains that key word which makes it more..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6409825)

KS

Krishna S.

Technical support agent

> "It can be somewhat pricey, particularly for newer or smaller companies, as the price may be too much to cover on a limited budget."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382979)

AR

Azizkhon R.

Support Associate

> "Its real-time knowledge base ensures that team members have the most up-to-date information at their fingertips, enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501)

GL

Gabriel L.

CSR

> "The disadvantage of Guru is that you have to make sure that the specific article that you're looking for is the right one, most of the time."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6431582)

MI

Muminah I.

Account Manager

> "The browser extension and Slack integration are standout features that make knowledge truly accessible “in the flow of work.”"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6823116)

HS

Himanshu S.

Subject Matter Expert

> "The only downside to Guru is that sometimes it's hard to find resources using keywords."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6359942)

VR

Verified Reviewer

Property Claims Specialist II

> "We can mark the files we use the most as favorites and forward links to information to our teammates, making it easy for others to access the information they need."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6405151)

JS

Joao S.

Customer Service Representative

> "It's hard to understand how to use the AI, I tried to understand how to use or at least understand why I couldn't use but to no avail."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7002959)

VR

Verified Reviewer

Knowledge and Training Manager

> "Guru's answer's feature that uses AI to provide users answers to their questions by searching across your knowledge library and any connected sources"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6256660)

MM

Matheus M.

Customer Support Contractor

> "Loading times can hinder the workflow when you are facing a busy day."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6660528)

FB

Fredrik B.

Customer Success Manager

> "I use it about two to three times a week, and I love that we now can collect all important info on one place, and make it easily accessible and clearly structured for all..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6363778)

SR

Senya R.

Sr. Director

> "Somewhat not too intuitive."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7044923)

AM

Anthony M.

Training Lead, Knowledge Management

> "Guru is an excellent solution for documenting policies, SOPs, "industry jargon," internal practices, and more for any team in any company."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6351847)

MI

Merlyn I.

Customer Service

> "system issues, error in updates, cracked data or inaccessible data"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595105)

DT

Diksha T.

Technical support agent

> "The platform is frequently complimented for the flexibility it provides with regard to payment choices and project conditions, as well as its payment security features."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6382932)

Brandon E.

Sales Specialist

> "It is especially challenging for a new employee to stay up to date and retain all information related to product knowledge."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6260862)

JJI

John Jaylen I.

Customer Service Representative

> "The collaborative features also help ensure that knowledge is continuously updated and accessible to everyone. While there are a few areas where customization could be..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036)

JAD

Jarod Andre D.

Customer service representative

> "less organized tables and hard to navigate when you locate the exact card"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6497852)

DL

Daniel L.

Customer Support

> "You can select many cards at the same and spread and not check one-by-one, you can grouo them, you can favorite, and the search option is very effiecient."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6656132)

AT

Anurag T.

Team Leader

> "The only issue I have with Guru is the limited variety of formatting tools."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6416041)

FN

Farzana N.

Senior Support Member

> "The experience with Guru is great. Whenever I need to find a workflow for my work, I can simply search and open a Guru card. While training and auditing, I can refer to the..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438678)

VR

Verified Reviewer

Knowledge and Training Manager

> "The MS Teams integration is not as robust as Slack"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6256660)

Diana M.

Demand Team Lead

> "It keeps processes, scripts, and SOPs in one place, which saves time and ensures everyone is aligned."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6863280)

AR

Azizkhon R.

Support Associate

> "I dislike Guru is reliance on constant internet connectivity for optimal functionality."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6404501)

VR

Verified Reviewer

Science Care Specialist

> "We are a very text-heavy team, and the fact that Guru is one central place for all bulletins, macros, and also a place where we directly edit and verify is super helpful."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319787)

VR

Verified Reviewer

Advisor

> "One of the things that bothers me about snowmobiling for the Guru is the lack of organisation."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6438690)

RM

Rafael M.

Customer Support Advisor

> "I love the way Guru allows users to see the information with images and full explanations of examples."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6801611)

HM

Hayden M.

Director of CX

> "There are a few things that aren't as intuitive to me but it's a very small issue because it does not impact my day to day."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6329129)

AP

Aleksandra P.

Support Enablement Manager

> "Cards" not being "Pages", you're primed to separate new bits of knowledge into easily graspable chunks, thus making information easier on the user's working memory."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6442794)

HS

Hermielyn S.

customer support rep

> "when searching for a topic it was not filtered properly"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397000)

DRV

Donnie Ray V.

Business Travel Consultant

> "You can easily locate the app by entering relevant keywords, providing seamless access to all stored data."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6479825)

UAV

Umang Atul V.

Client Experience

> "Unreliability sometimes because of unverified articles."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163)

SD

Steve D.

Broker

> "I would have to constantly look for support put in tickets, but it makes it very easy cause we're in real estate and it is built to be in compliance with our state..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6807601)

UAV

Umang Atul V.

Client Experience

> "poor search for keywords used"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6555163)

JJI

John Jaylen I.

Customer Service Representative

> "Additionally, I appreciate how the platform encourages consistent knowledge management, ensuring that everyone on the team has access to accurate, up-to-date information..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6595036)

MF

Matthew F.

Senior Account Manager

> "Sometimes it is a pain when I'm on a webpage where I need to enter a lot of data and need to use a Guru card for a guide or reference and the Guru card blocks my view"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___5039022)

JR

Jhondel R.

Customer Service

> "It also integrates with various other tools and platforms, making it a versatile option for managing knowledge within an organization."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6419633)

WG

Will G.

Professional Services Delivery Manager

> "This means I need to rethink the organizational structure of cards to ensure a ton of information doesn't end up in a single folder making it difficult to locate stuff)"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6015715)

BS

Brenda S.

Customer Support

> "It helps me clearly handle any problem I face with customer support, making the process simple and stress-free"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___7003075)

AMM

Aelijah Matthew M.

Customer Service Representative

> "Some articles published are incomplete and has dead ends."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6598148)

JG

Jenna G.

Customer Service Associate II

> "As a Customer Service Associate, Guru helped me in my everyday tasks as it is very easy to navigate and browse specific and related guru cards that will help me to solve a..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6319030)

JE

John E.

Specialist

> "Information can sometimes be very hard to find, specially since there are a lot of same words."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397687)

JK

Jonathan K.

Customer Service Representative

> "This is so incredibly good to set expectations about how workes should do and behave, and it's also useful as a guide to always check when you're insecure about how to..."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398859)

LV

Lucien V.

Customer adviser

> "Sometimes there is too much in the overview which makes it overwhelming"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6337463)

AR

Albert R.

Customer Service Expert

> "Overall, Guru has solved a large area of our business in storing and organizing company information."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6784587)

Diana V.

Business Process Operations Administrator

> "Often times they don't attach and makes it hard to follow."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6396926)

Che S.

Customer Service Representative

> "Also, the integration with chrome extension really helps me to have a faster resolution in every case that I handle."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6323624)

VR

Verified Reviewer

Customer Success Specialist

> "Not the best organization in terms of UI and knowledge"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6664517)

MO

Maria O.

Training Specialist

> "We as users appreciate Guru’s ability to centralize information, making it easily accessible and searchable for team members."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6397019)

AG

Alonso G.

Customer Service Advisor

> "Sometimes I can't get the correct response about my questions."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6398052)

AJ

Amado J.

Customer Service Representative

> "It feels like all of the question can be found and answered from Guru and its a big helps to us, to give efficient and perfect service to our customer"

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6296521)

LD

Leonardo D.

Quality Analyst

> "I've been working here at Concentrix/Spotify for a few years (7, to be exact) and I can say our life was much more difficult without Guru."

[See full review](https://www.capterra.com/p/224830/Guru/#Capterra___6413566)

[View Reviews](https://www.capterra.com/p/224830/Guru/reviews/)

## User interface

4.19 (983)

[Guru](https://www.capterra.com/p/224830/Guru/)

4.85 (639)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Bitrix24

Top features

35/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/113540/Bitrix24/#features)

Guru

18/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/224830/Guru/#features)

### Recognition

No recognitions have been awarded to Bitrix24

No recognitions have been awarded to Guru

### Deployment & support

Bitrix24

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Guru

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Bitrix24

-   By Bitrix
-   Located in United States
-   Founded in 1998

Guru

-   By Guru
-   Located in United States
-   Founded in 2013

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[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

[Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

€61/month

Price

$10.99/month

4.3

Features

4.4

4.0

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM)

[Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,765)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Contact vendor for pricing

Price

$25/month

4.8

Features

4.4

4.8

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-224830/Salesforce-vs-Guru)

[Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

vs

[Jira](https://www.capterra.com/p/19319/JIRA/)[4.44 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

€61/month

Price

$7.91/month

4.3

Features

4.4

4.0

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24)

[Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Contact vendor for pricing

Price

$29/month

4.8

Features

4.3

4.8

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-224830/Freshservice-vs-Guru)