# Compare Bitrix24 vs ServiceNow Customer Service Management 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and ServiceNow Customer Service Management based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-225960/Bitrix24-vs-ServiceNow-Customer-Service-Management --- # Bitrix24 vs ServiceNow Customer Service Management Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24ServiceNow Customer Service Management2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [990 reviews](#user-reviews) Positive 811 Neutral 120 Negative 59 [## ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.4 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Starting Price Contact vendor Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [152 reviews](#user-reviews) Positive 132 Neutral 16 Negative 4 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 9,122 reviews from workflow management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Missing features Feature ratings Customizable Reports 4.3 Task Management 4.4 Commenting/Notes 4.6 Customizable Fields 4.4 Real-Time Data NA 72%Fit Missing features Feature ratings Customizable Reports NA Task Management 4.5 Commenting/Notes 4.5 Customizable Fields 5.0 Real-Time Data 4.7 User satisfaction User satisfaction 4.2 User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 4.4 User reviews[152](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Enterprise-wide Service, Operations, and Customer Experience Buyer Groups ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) VR Verified Reviewer Client Operations Supervisor > "Having customer interactions, data, and service processes in one place improves visibility and collaboration across teams, which ultimately leads to faster..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer Client Operations Supervisor > "This can slow down development and make it harder for teams to quickly adapt or troubleshoot issues without deep platform knowledge." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer Client Operations Supervisor > "Another standout aspect is how it supports scalability. As an operation grows or evolves, the platform can expand with it—adding new features, automations, or..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) PS Preeti S. Software Engineer > "Also, sometimes it is non -responsive or slow to to respond ." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6845837) VR Verified Reviewer Client Operations Supervisor > "Overall, its strength lies in offering multiple ways to solve problems, allowing organizations to choose what works best for them rather than being locked..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) VR Verified Reviewer HR people support > "The price of the service can be expensive to implement and customize, especially for smaller businesses or organizations with limited budgets." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6284833) VR Verified Reviewer Client Operations Supervisor > "What I like most about ServiceNow Customer Service Management is its flexibility and adaptability to different operational needs." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___7133033) DsB Dakshina singh B. Software Engineer II > "It gives problem when you start multiple sessions at a time and when you are working on multiple tickets with the customer, it is obvious that multiple..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3853769) PS Preeti S. Software Engineer > "The thing that I like the most about ServiceNow Customer Service Management is that the interface is very easy to understand interface and is also very easy..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6845837) JO James O. Cloud > "About the worst part is the designers show a very low interest in gathering the concern being discussed. When you finally get to "problem description," it's..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#SoftwareAdvice___4737054) VR Verified Reviewer Lead Security Consultant > "Managing ITIL Processes has become easier with ServiceNow." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6386707) Victoria O. Global Service Desk Manager > "I have not found it to be possible for a small company to take advantage of this service (price plan and configuration is beyond the capabilities for a small..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4210898) Victoria O. Global Service Desk Manager > "It can use beyond IT but in every department in our organisation as it offers automation of business tasks as well as good reporting and analysis tools." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4210898) JO James O. Cloud > "ServiceNow is more like the CSR that asks annoying, irrelevant questions and shows no interest in the concern itself." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#SoftwareAdvice___4737054) JM John M. Software Engineer > "As a result of its extensive array of inbuilt features and capabilities, it consistently provides high levels of service and delights customers, creating a..." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4472945) NK Norbert K. Functional Analyst > "I think building reports and dashboards can be quite difficult when You are trying to do it first time." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3508116) TR Tomia R. Sr. Help desk Anaylst > "It made life as an analyst very easy." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___6464100) NK Nishant K. Netbackup administrator > "So here its lagging" [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3847374) VR Verified Reviewer Senior Technical consultant > "Customer & Consumers, and Contacts management was handled pretty well." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4867627) VR Verified Reviewer VP of Logistics > "For example, I was unable to integrate shipstation, without having to really "program" it. " [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___2909273) JM John M. Software Engineer > "Superior adaptability and seamless integration It can be easily integrated with virtually any existing portal or dashboard." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___4472945) Will O. CEO & President > "It's clear that I am too small of a business for them to do anything for us." [See full review](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#Capterra___3252198) [View Reviews](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) ## User interface 4.19 (990) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/) 4.36 (152) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important Bitrix24 Top features 33/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) ServiceNow Customer Service Management 23/36 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Approval Process Control - Business Process Automation - Calendar Management - Collaboration Tools - Commenting/Notes - Compliance Tracking - Customizable Dashboard - Customizable Fields - Customizable Reports - Data Import/Export - Document Management - Drag & Drop - Email Management - Forms Management - Generative AI - Graphical Workflow Editor - Mobile Access - Monitoring - No-Code - Progress Tracking - Project Workflow - Real-Time Data - Reporting/Analytics - Role-Based Permissions - Rules-Based Workflow - Search/Filter - Task Management - Template Management - Third-Party Integrations - Workflow Configuration [See all features](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/#features) ### Recognition Bitrix24 is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to ServiceNow Customer Service Management ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceNow Customer Service Management Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 ServiceNow Customer Service Management - By ServiceNow - Located in United States - Founded in 2012 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,029)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full 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comparison](https://www.capterra.com/compare/164283-225960/Zendesk-vs-ServiceNow-Customer-Service-Management) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [ServiceNow Customer Service Management](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/)[4.36 (152)](https://www.capterra.com/p/225960/ServiceNow-Customer-Service-Management/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.1 Ease of Use 4.6 [View full 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