--- title: "Bitrix24 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Bitrix24 Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/113540/Bitrix24/" page_type: "product" language: "en" --- # Bitrix24 Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bitrix24 ## What is Bitrix24? Bitrix24 is the leading free online CRM software used by over 15 million companies worldwide. It is available in cloud or on-premise with source code access. Unlimited users, leads and contacts. Advanced versions have sales and marketing automation, bulk SMS, campaign management and support for multiple pipelines. Available in 18 different languages. ## What is Bitrix24 used for? [Task Management](https://www.capterra.com/task-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Project Management](https://www.capterra.com/project-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 1,005 user reviews Reviews sentiment Positive 82% Neutral 12% Negative 6% Pros & cons Integrated real-time communication tools Centralized teamwork and productivity Delayed and limited support Frequent technical glitches Starting price $69 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Business Intelligence / 2026 - Business Management / 2026 - Collaboration / 2026 - CRM / 2026 - Document Management / 2026 - Employee Engagement / 2026 - Help Desk / 2026 - Knowledge Base / 2026 - Professional Services Automation / 2026 - SMS Marketing / 2026 - Task Management / 2026 - VoIP / 2026 - Workflow Management / 2026 - Business Process Management / 2025 - Call Center / 2025 - Construction CRM / 2025 - Contact Center / 2025 - Contact Management / 2025 - Customer Service / 2025 - Email Tracking / 2025 - File Sharing / 2025 - Form Builder / 2025 - Gantt Chart / 2025 - Inside Sales / 2025 - Landing Page / 2025 - Lead Generation / 2025 - Lead Management / 2025 - Meeting / 2025 - Nonprofit CRM / 2025 - Portal / 2025 - Quoting / 2025 - Sales Force Automation / 2025 - Sales Tracking / 2025 - Team Communication / 2025 - Telephony / 2025 - Yoga Studio / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bitrix24?[Manage this product listing](https://www.g2.com/products/bitrix24/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bitrix24 4.2 (1,005) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (973) Ease Of Use 4.0 (18,145) Value For Money 4.2 (796) Value For Money 4.0 (12,831) Customer Service 4.0 (768) Customer Service 4.1 (14,063) ## Bitrix24 alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/113540/Bitrix24/alternatives/) ## FAQs about Bitrix24 Overview ### What problems does Bitrix24 solve? Bitrix24 solves scattered team communication, unclear task ownership, lost project updates, and disconnected CRM workflows by bringing chat, files, calendars, Kanban boards, Gantt charts, and client tracking into one workspace. Project managers, operations teams, sales teams, agencies, and distributed departments benefit most from better visibility, faster coordination, and fewer manual status updates. Answer based on 434 reviews Overview ### Which roles and teams benefit most from Bitrix24? Bitrix24 benefits business owners, founders, and executives who need a single platform for overseeing sales, communication, and operations. Project managers and department managers use it to coordinate tasks and timelines, while marketing, account, and creative teams rely on it for campaign collaboration, client management, and internal workflow visibility. Answer based on 935 reviews Overview ### What company size and industries is Bitrix24 built for? Bitrix24 is built mainly for small businesses, which make up 80% of reviewers, and it most often serves Marketing and Advertising at 11%. It also supports sales, marketing, customer service, project management, retail, legal, real estate, remote work, and call centers, with use across IT services at 9% and Computer Software at 8%. Answer based on 1003 reviews Features and Usability ### What are the key features of Bitrix24? Bitrix24 includes core project management tools like task management, Kanban boards, Gantt charts, calendars, and time tracking, plus team communication features such as chat, video calls, and file sharing. Differentiating features include CRM with lead management, workflow automation, document management, and third-party integrations. Answer based on 300 reviews Pricing ### How much does it cost and what fees or limitations are included? Bitrix24 starts at $69/month flat for the Basic plan for up to 5 users; Standard is 144, Professional 289, and Enterprise 579. A free version and free trial are available. Reviewers call it affordable for larger teams, but some say smaller businesses find entry pricing high, free features limited, and telephony may cost extra. Answer based on 300 reviews Integrations ### Which third-party tools and platforms does Bitrix24 integrate with? Bitrix24 integrates with WhatsApp, Google Drive, Gmail, Google Calendar, Microsoft Outlook, Zapier, Instagram, and Jotform. It supports over 20 integrations overall, with reviewer-cited connections focused on communication, file storage, calendars, and forms, plus catalog listings that extend coverage to Microsoft Teams, Jira, Mailchimp, and Calendly. Answer based on 204 reviews Getting Started and Support ### How easy is it to onboard and train a team on Bitrix24? Bitrix24 offers live online sessions, webinars, documentation, and videos to help teams learn the platform. Reviewers say basic users can get started within days using tutorials and guides, while beginners, admins, and teams configuring workflows or automations often need more time, structured training, or expert help. Answer based on 112 reviews Getting Started and Support ### What customer support options does Bitrix24 offer, and how do users rate the experience? Bitrix24 offers email/help desk, chat, FAQ/forum, and a knowledge base. Users often describe support as responsive and helpful, especially for routine questions, and many find the documentation useful. Still, others report slow replies, limited technical depth, difficult ticket handling, and inconsistent help during complex setup or urgent issues. Answer based on 205 reviews Security ### How does Bitrix24 handle data security and access control? Bitrix24 uses data encryption, two-factor authentication, IP restrictions, daily automatic backups, secure file storage and sharing, and permission-based access, including granular and role-restricted controls for selected users and external stakeholders. Some reviewers report limited permissions and admin controls, authentication session issues, and a serious concern about SIP PBX passwords being stored in clear text. Answer based on 28 reviews ## Who uses Bitrix24? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Integrated real-time communication tools 96% positive reviews out of 95 Most reviewers find team communication effective, with real-time messaging, video calls, and document sharing improving coordination. Deanna L. Freelancer, 2 - 10 employees. "Being able to communicate with employees easily and effectively and all together at once." Delayed and limited support 56% negative reviews out of 164 Some reviewers describe customer support as slow to respond, lacking clarity, and often unavailable during urgent situations. Shenella S. Customer relations, 11 - 50 employees. "Customer support is not that great and it can take days to solve issues within the software." Centralized teamwork and productivity 96% positive reviews out of 90 Most reviewers describe team collaboration as streamlined, enabling efficient task management, file sharing, and workflow organization. Ramadhan A. AI Governance Graduate Officer, 11 - 50 employees. "The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication." Frequent technical glitches 78% negative reviews out of 115 Most reviewers report bugs and issues disrupt daily tasks, causing data loss, workflow interruptions, and persistent notification problems. Tameem A. Property Consultant, 51 - 200 employees. "When the connection goes wrong, we can lose so many unsaved updates" Seamless social platform connectivity 93% positive reviews out of 27 Most reviewers appreciate social network integration, enabling easy connections with popular platforms and unified communication channels. Jamie H. Executive Vice President at FEVO, 51 - 200 employees. "This helps reduce the need for multiple platforms and keeps everything more connected." Slow performance and lag 83% negative reviews out of 53 Most users comment that performance and speed are problematic, with slow loading, delayed notifications, and frequent system lags. Rashmi A. Graphic Designer, 51 - 200 employees. "Sometimes when internet is slow, it doesn't apply previous actions to it." ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Bitrix24 includes **Customer Database**, which gives teams a central place to store and review customer information. However, it does not offer **Data Security** or **Real-Time Data**. Instead, it provides other features that reviewers also rate as important, including **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). These features help businesses organize records, find customer details faster, and manage ongoing interactions more efficiently, allowing teams to keep sales and relationship data easier to access and use. Customer Database 4.3 (15) 86.67% of 15 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Contact Database 4.5 (81) 53.09% of 81 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Search/Filter 4.3 (8) 25.00% of 8 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Contact Management 4.4 (129) 55.04% of 129 reviewers that rated this feature as important or highly important With Bitrix24, you can easily import, organize, and track contacts, including activity history and segmentation. Reviewers appreciate the intuitive interface, automation for adding new contacts, and integration options, though some mention high costs and email limitations. Task Management 4.4 (169) 70.41% of 169 reviewers that rated this feature as important or highly important It gives you tools to assign, prioritize, and track tasks in real time, supporting collaboration and project organization. Users think task management is user-friendly and flexible, but some mention limited customization in the free version and occasional complexity. Task Scheduling 4.4 (123) 60.98% of 123 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Bitrix24 469 features An @mention is a way to tag or notify a specific person about a message/post Manage and track employee attendance Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Continuous profile-based stream of news and activity Generate one-off reports that meet information requirements Perfecting the ads according to audience by adding relevant images, CTA buttons, keywords and more. Access event or meeting agenda online Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more Uses AI to condense large amounts of text, audio, or video data into a coherent form Generates and edits text using machine learning System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Route documents and other data through one or more stakeholders for review and approval Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills Track the attendance of specific individuals or groups Process of managing, tracking, and communicating with individuals who are registered to attend an event Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Ability to make voice calls within the system Audio/Video Conferencing A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Automatic update of information / software System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Generate rule-based quotes for clients automatically Tickets are automatically assigned to specific agents based on predefined rules Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create backups and provide methods to recover deleted/lost data A way to visually represent data via blocks the length of which correlates with the values they represent Send messages, notifications, or documents to an entire customer base at the same time Software's ability to perform similar action on multiple similar files simultaneously Compare key metrics for the business against prominent players in the industry Record employee's benefit plans and selections throughout career progression Track billable hours and/or non-billable expenses for work performed Create, manage, and send invoices or bills to customers Facial or other physical recognition to confirm identity Allows users to publish blogs on social site Group collaboration to solve ideas in a productive and concentrated manner. Monitor and track bugs and issues in the system. Technological processes and strategies used for collecting, managing, and analyzing organizational data Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Define and maintain business rules that determine workflow capabilities and criteria Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Voice conversion to text Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Ensure all emails are compliant with anti-spam guidelines, as required by the CAN-SPAM Act Shortcuts for inputting frequently used messages Monitor service demand and performance to plan for adequate resources that meet business needs Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Create and manage digital catalog of products/services with their details, specifications, and price Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Schedule in-person or online classes Track the amount of clicks on individual products to measure campaign results Electronic storage of stakeholder contact information Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track all company interactions with current clients Integration with content management software Provides a channel for team members to share AI models, media files, communicate, and work together A way to visually represent data where different categories of items are marked with different colors Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage a group of members established for coordinating plans, programs, or other initiatives Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. With Bitrix24, you can easily import, organize, and track contacts, including activity history and segmentation. Reviewers appreciate the intuitive interface, automation for adding new contacts, and integration options, though some mention high costs and email limitations. Distributing content through various platforms or channels Assists in the ideation process for creating new content, including themes, content types, titles and more Centralized repository to store content and assets Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Publish and distribute content to targeted audiences Facilitates online authoring and publishing of the content Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Create branded link campaigns or short links with one or multiple custom domains. Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Invoices that can be tailored according to company's branding, payment terms and personalized information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. A document that lists daily activities or maintains a record of all events that happened in a day Assembly of graphs and charts for visualizing and tracking statistics/metrics Connect to big data sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Move from one database to another, or upgrade the version of database software being used Manage and store data in a database Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Specify or track the date/time a project, task, etc., is due for completion Defines specific deal parameters to negotiate and secure deals Tools that provide relevant information at specific times to support judgments and courses of action Track and manage task relationships and dependencies Collaborate on creating a product by sharing and adjusting designs through a shared portal Track products that are for sale at a reduced price or part of coupon promotions Online forums/groups where users can ask questions, share ideas, best practices, etc. Financial management for all distribution-related activities, including inventory, warehouse, purchasing, sales, etc. Scan, move or upload electronic files within the software's repository Makes changes to document features such as text, fonts, formatting, etc. Custom forms to streamline repetitious aspects of a document Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Track/record financial donations made by members, along with the issuance of tax receipts/documents Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Digital forms that are shared and accessed online Digitally sign online documents Plan, execute, and analyze email marketing campaigns Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Convert emails into tasks Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Tools to improve and measure employee satisfaction and involvement Track employee schedules, availability, and performance across projects and tasks Store photos of employees Online portal where employees can access and track their own information Centralized storage for employee data, records, and performance metrics Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Assign working shifts or tasks to employees based on their availability A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Plan an event's time and location Predefined actions automatically performed on the occurance of specific events Manage location logistics and coordinate the participation of exhibitors or vendors in an event Monitor and record expenses such as purchases or charges incurred Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Plan, manage, and track the financial activities of an individual or organization Primarily serving architecture, engineering, and construction industry professionals Designed for call centers For Cloud-based phone system that sends and receives calls via the internet. Financial services institutions such as traditional banks, hedge funds, investment banks, and insurance agencies. Software designed for the healthcare industry Intended to be used by insurers Operate/access software on iPad Devices Supports project management for IT professionals & teams Operate/access software on Mac Devices Used by marketers and advertisers Software specialized for non-profit organizations Primarily serving churches and religious organizations Caters to sales teams Specific for use in spas and salons Designed for small businesses Primarily serving startup companies Designed for yoga and pilates studios Form predictions based on past and present data/trends Adds a customizable form to the landing page, usually for the purposes of lead generation Automate repetitive tasks such as filling out information or creating certain types of forms Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Use AI to generate content in the form of text, images, videos, etc. Geographic location of visitors determines behavior of the software Allows employees to set and manage work or career related goals Establish measurable goals and objectives and track their progress over a specific period of time Check text for proper grammar usage Create, design and modify the flow and processes of tasks in a project Organize and edit a group of people's policy and members Automatically find mutually available meeting time slots across multiple calendars A process designed for sellers to guide them through the entire selling process Managing service requests, incidents, IT issues & support with a ticketing system Business model that charges based on the amount of time spent on an hourly basis Automates core HR functions such as talent management, employee evaluation and learning management Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects A call center that primarily receives calls, typically customer service focused Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Track and manage inventory levels to maintain proper supply Create invoices from scratch or have recurring invoices Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Site to advertise jobs openings and letting job seekers search for positions based on skills, experience or preferences Visualization tool to organize and optimize tasks and track their status at every stage of workflow Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Create landing pages or online forms designed to capture new leads and prospects Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Real-time alerts or notifications that inform teams about new leads or prospects Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Divide leads into buckets based on predefined criteria and routing rules Facilitate training materials that help employees grow and progress in their positions Manage and track employee attendance Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Automate workflows and trigger campaigns based on customer actions See past and upcoming campaigns and communications in a calendar view Send messages to multiple subscribers at the same time Collection of images, videos and other digital content that can be used Manage the process of planning and scheduling meetings, including agenda creation Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Personalize text messages using templates and custom fields Communicate using messages within the system Monitor task progress and planned accomplishments to better manage project status Access software remotely via mobile devices Access the system via a mobile application Optimize content to ensure it is easily accessible for mobile users Observe and track the demand, usage, progress or quality of a system, product, or user Supports simultaneous creation and work on multiple Kanban boards Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Two-way actions and communication between multiple users in real time Allows users to manage data from a number of sources Ability to handle several projects simultaneously Identify, track, and respond to negative feedback Drag and drop/visual interfaces that allow non-tech users to build without writing code A collection of tools to be used for routine tasks within an organization such as word documents, spreadsheets, presentations, etc. Ability of websites, web applications, or mobile applications to function without an active internet connection Form to collect visitor contact information when live chat isn't available Generate personalized communications upon request to meet customer needs Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Add tools to web pages to handle online bookings Online calendar of upcoming events/activities viewable to members and visitors Create new forms and/or use ready-made online form templates Create, send, and view electronic invoices Accept and process online payment transactions Website through which businesses can sell goods or services over the internet Includes functionalities for creating custom eCommerce websites Track/log the amount of time employees worked per job using a timer Track employee and task times using internet connection Transmit voice and other information digitally Track all opportunities for potential sales and convert them into recurring revenue A call center that primarily makes calls, typically sales focused Allow communication between the company and patients via messages, SMS, emails, phone, and more Accept, record, and reconcile financial transactions Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Create, manage, and track policies and procedures within an organization Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk Pre-defined templates within a library for common cases such as contracts, websites, emails, and more Predict future data based on historical data sets System calls multiple numbers at once and connects the agent to the first number that answers Preview materials before finalizing projects Calculate rule-based prices for a product/service Calculate rule-based prices for a product/service Tool used to determine accurate pricing and product eligibility for borrowers Arrange tasks based on the level of priority or urgency Private network of devices, such as a WAN or LAN, that is only accessible to authorized users and not the public Document any changes or proposed changes made to business processes or workflows Visually identify, define, and map all details and relationships surrounding business process models and elements Present a catalog of inventory that customers can view Customize the specifications of a finished product to meet the particular needs of a customer Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment Identifying desired outcomes and important milestones and creating a plan on how to achieve them Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee Tools to facilitate the production of information and promote efficiency Reporting on how each user, task or process has advanced since its initiation Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints Identifying critical tasks that make up a project and assigning start and end dates for each Pre-designed project plans that can be customized Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Create, manage, or update project workflows. Create proposals based on costs of labor and materials Tools designed to streamline the process of lead generation and management for sales teams Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Clock in and out online or with a card Allow users to collaborate and ask questions regarding folders and/or documents within the system Monitor wait time and abandonment for incoming requests that have not been routed Generate quotes or estimates for customers Preview and make real-time changes in the web content Files and folders are updated in real-time when changes/edits are made Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Receive system updates as soon as any changes are made Record live video calls to play later Ability to record, store, update, and retrieve information Tools to find, assess, and hire suitable candidates for a job within an organization Set the frequency of a task's occurrence Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Process of planning, scheduling and executing the optimal and effective use of human capital across projects Allocate and manage resources, such as employees, equipment, facilities, and other assets Web design that automatically adjusts to look good on different screen sizes Identifying desired outcomes and important milestones and creating a plan on how to achieve them Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Set & manage permission levels based on user roles and restrict access to only authorized individuals Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Define, track, and/or automate sales activities and sales processes Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Ensure that quotes/invoices are correct before sending to customers Automate processes to manage leads, contacts, opportunities and sales activities Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Automatically calculate score after the assessment Digitally share screen view with others Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Access, combine, transform, and store data without the help of an IT department Online portal through which end users can access the system, manage tasks, or obtain information Optimize and manage the search engine optimization efforts for a website or digital content Set and monitor service level agreements to ensure timely response and resolution Share contacts with other applications like Gmail and CRM Enables the connectivity to send and receive calls over the internet Send promotional campaigns or transactional messages via text messages Send messages via SMS Reminders sent via SMS/text message Manage campaigns and track engagement for marketing efforts across social media channels Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Use your computer as a phone device to make calls over the internet Filters used to determine different types of malware threats Identifying the tasks to be completed and the people to complete them during a set period of time Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track the status over time for a request, process, asset, or transaction At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Split and manage tasks into individual components Add or remove subscribers from mailing lists Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention UI looks like task board Edit task information and all related elements Import tasks from external sources It gives you tools to assign, prioritize, and track tasks in real time, supporting collaboration and project organization. Users think task management is user-friendly and flexible, but some mention limited customization in the free version and occasional complexity. Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Allow multiple team members to edit and work on the same document Organizing a group of people to accomplish a task Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Turns text into natural sounding speech Addition of necessary external data, applications, tools, or features Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Track and manage employee time-off, vacation, and sick leave requests Measure and track time including hours worked and paid time off (PTO) Track time worked per client Track time worked per project Track the amount of time spent on a job or task A digital list of items that need to be completed Choose the desired tone for content to be generated Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch Track employee/learner's progression through training programs View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Visually identify direction of development and areas that require attention Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Profiles of users providing basic information Track the frequency of asset usage Request, track, and manage time off requests and vacation time Utilize third party services to cover unforeseen labor needs Track revisions and updates made to files and navigate between different versions Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design, and visually represent processes within the software Graphical representation of data or processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons SaaS, web-based, online deployment Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Options for publishing a website/landing page online, whether through a publishing site plugin, the user's site, or a subdomain An extended application or connector that enables users to perform additional services with their current set of tools An informational database that allows users to add, delete, or revise content Analyze lost and won opportunities Creating, assign, and track jobs and/or tasks for work orders Streamlining repetitive tasks and activities through automated and predefined workflows Alter the default workflow to meet your organization's needs Create, design and manage workflows for repetitive tasks A set of processes to optimize the productivity of its employees What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.3 (937) 4.3 Based on 937 reviews ## Pricing Value for money 4.2 (796) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/113540/Bitrix24/pricing/) Basic $69.00 Flat Rate,Per Month It includes: - Drive - Online Store - Custom Support - 24 GB Storage - 1 Email Inbox per user - 3 Sites- Knowledge Base Software - 5 Pipelines Standard $144.00 Flat Rate,Per Month It includes: - Marketing tools - Documents - 100 GB File Storage - 5 Email Inboxes per user - 5 Knowledge Bases - 90 Days of Data Retention - Unlimited Projects Professional $289.00 Flat Rate,Per Month It includes: - Sales Intelligence - Automation - HR - Unlimited Knowledge Bases - Administration - Screen Sharing - Background Blur - Event Planning Enterprise $579.00 Usage Based,Per Month It includes: - Multiple Branches - Scalability - Enterprise Packs - Unlimited Invoices - Website Widgets - IVR - Video conferencing Value for money 4.2 (796) 4.2 Based on 796 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Adobe Acrobat](https://www.capterra.com/p/251329/Adobe-Acrobat-DC/)[ Calendly](https://www.capterra.com/p/148036/Calendly/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (768) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (768) 4.0 Based on 768 reviews ## User reviews Overall rating 4.2 Based on 1,005 reviews Filter by rating 5(466) 4(360) 3(120) 2(29) 1(30) Mentioned topic Sorted by most recent Maik A. Analista de Marketing e Tecnologia Hospital & Health Care ### "Uma plataforma completa e flexível" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 16, 2026 Minha experiência com o Bitrix24 tem sido positiva. A plataforma é completa e permite centralizar o acompanhamento de leads, negociações, atividades, pontos de contato e processos internos. Utilizo recursos como funis personalizados, campos customizados, automações, processos inteligentes, relatórios e integrações por API e webhooks. Essa flexibilidade permite adaptar o CRM à realidade da empresa, inclusive em operações mais complexas. Pros O Bitrix24 é uma plataforma bastante completa e flexível. Utilizamos o sistema para acompanhar leads, negociações e diferentes etapas do processo comercial, além de registrar pontos de contato, reuniões, ligações, mensagens e próximos passos. A possibilidade de criar campos personalizados, funis, automações, processos inteligentes e integrações por API e webhooks permite adaptar o CRM à operação da empresa. Também considero positivo reunir CRM, tarefas, comunicação, relatórios e automações em um único ambiente. Cons A principal desvantagem é a complexidade da plataforma. Por oferecer muitos recursos, a configuração inicial e a manutenção de automações, campos e processos exigem conhecimento técnico e uma curva de aprendizado considerável. Algumas áreas da interface poderiam ser mais intuitivas. Além disso, as mudanças recentes nos planos, com novos limites para integrações, REST API e aplicativos do Market, dificultam o planejamento e podem aumentar o custo para empresas que já estruturaram sua operação utilizando esses recursos. Switched from [RD Station](https://www.capterra.com/p/180098/RD-Station/) Alto custo do RDStation levando em consideração a base de leads Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reasons for choosing Bitrix24 Valor de implantação e manutenção do Bitrix ficou dentro do que estavamos esperando Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2026 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Maik! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. DL Denis L. Customer service rep Transportation/Trucking/Railroad ### "bitrix24den" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 16, 2026 I appreciate the CRM, project management, and collaboration tools. However, take note that the platform's extensive functionality comes with added complexity and a learning curve. Pros comprehensive all-in-one platform with strong collaboration features with great value compared to buying multiple tools. Cons Customer support could be better and customizations and advanced automations require extra effort, also steep learning curve compared to other CRMs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2026 Hi Denis! Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback. We look forward to continuing to support your firm's growth and success. GT GLADYS TERESITA G. Administrativo Government Administration ### "Una herramienta completa para organizar y optimizar el trabajo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 28, 2026 Mi experiencia general con Bitrix24 ha sido muy positiva. Es una herramienta completa que permite centralizar la comunicación, las tareas, la gestión de clientes y diferentes procesos de trabajo en una sola plataforma. Me ha ayudado a mejorar la organización, el seguimiento de actividades y el control de la información. Si bien al principio requiere un período de adaptación por la cantidad de funcionalidades disponibles, una vez familiarizado con la plataforma resulta muy útil para optimizar procesos y trabajar de manera más ordenada y eficiente. Pros Lo que más me gusta de Bitrix24 es que integra en una sola plataforma herramientas de comunicación, gestión de tareas, seguimiento de actividades, CRM y colaboración. Permite centralizar la información, mejorar el control de los procesos y facilitar el trabajo en equipo. También considero muy útil la posibilidad de automatizar tareas y hacer seguimiento de las actividades, ya que ayuda a ahorrar tiempo y tener una mejor organización. Cons Lo que menos me ha gustado es que, al ser una plataforma con muchas funcionalidades, al principio puede resultar un poco compleja de utilizar y requiere tiempo de aprendizaje y adaptación. También considero que algunas opciones podrían ser más intuitivas y fáciles de configurar para usuarios que recién comienzan a utilizar la herramienta. Switched from [Gmail](https://www.capterra.com/p/202338/Gmail/) Porque es mas practico, mas econimico mas seguro Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 2, 2026 Thank you for sharing your positive experiences and constructive feedback on Bitrix24! We're here to support your continued success with Bitrix24 and are keen to make your experience even better. JH Jennifer H. Realtor Associate Real Estate ### "Provides a good overview of team and responsibilities for tasks." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 Finally, we can work on projects simultaneously without having to save the current status and then inform colleagues. The tool is quick and even free to install. By combining it with different colors, drag and drop functionality, and the calendar, all aspects of project management can be covered. Pros The dashboard with its movable cards is very intuitive and easy to use on all devices. The tool is very clear and well organized, allows for the storage of a wealth of information and are packed with additional features that makes them highly versatile. Automatic reminders for upcoming deadlines complete the product. Cons So far, I'm very satisfied. I believe Bitrix24 has many more features that I just don't know about or use. More information, such as simple videos, would be helpful. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 17, 2026 Thank you for taking the time to share your thoughts and experiences with Bitrix24, Jennifer. We truly value your feedback, as it helps us continuously improve and better serve your needs. For tutorials, please visit our YouTube channel: youtube.com/bitrix24 Arnel O. Social media manager Apparel & Fashion ### "A Powerful Platform for Managing Business Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 10, 2026 Overall, my experience with Bitrix24 has been positive. It helped me manage tasks, track customer interactions, and collaborate more efficiently. While there was a learning curve in the beginning, I found it to be a useful platform once I became familiar with its features. It offers a good balance of CRM, project management, and team collaboration tools in a single system. Pros What I liked most about Bitrix24 was having multiple business tools in one place. The CRM, task management, communication, and project tracking features helped keep everything organized without needing several separate platforms. Cons The platform has a lot of features, which is great, but it can feel overwhelming at first. It took me some time to learn where everything was and how to make the most of the available tools. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2026 Hi Arnel! Thank you so much for taking the time to share your detailed feedback on Bitrix24. We're thrilled to hear that you've found our platform to be a powerful ally in customer interactions and collaboration within your company. Kamini V. Software Engineer Information Technology and Services ### "Flexible Platform for Everyday Team Collaboration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 10, 2026 Using bitrix24 so far has proved useful. It is beneficial to have your tasks communication and project management tools all within in the same hub. It has been slightly hard in the beginning to adapt to Bitrix24 however the work and collaboration efforts has improve significantly. Pros Bitrix24 helps integrate your communication, tasks, file sharing, and other collaboration with one single workspace. And what’s better, getting it done in a central workspace, particularly with a couple of tasks or when coordinating with team members. Cons The system is feature rich and thus there are many elements to become acquainted with. The interface also seems a little cluttered when more than one module is in operation concurrently. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2026 Hi Kamini! Thank you for taking the time to share your thoughts and experiences with Bitrix24. We truly value your feedback, as it helps us continuously improve and better serve your needs. Furkan A. DESİGN SERVICES Design ### "Powerful all-in-one platform with a small learning curve" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 1, 2026 Overall, my experience has been very positive. After spending some time learning the platform, it became an important part of managing projects and customer relationships. It’s not the simplest tool to start with, but the flexibility and wide range of features make it a solid choice for growing businesses. I would recommend it to teams looking for an all-in-one business management solution. Pros Bitrix24 brings many business tools together in a single platform, which makes daily work much easier. I mainly used it for CRM, task management, and internal communication, and having everything connected saved a lot of time. The automation features are useful, and the level of customization is impressive once you understand how the system works. It offers great value considering how many features are included. Cons The platform has a learning curve because there are so many features available. Some settings and menus can feel overwhelming for new users, and the interface occasionally feels crowded. Initial setup also takes some time if you want to customize workflows properly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 7, 2026 Thank you for sharing your positive experiences and constructive feedback on Bitrix24, Furkan! If you have any further feedback, suggestions, or need assistance with any aspect of Bitrix24, please don't hesitate to reach out. AR Ansuman R. Ecom Manager Retail ### "A Great value Project Management platform." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 29, 2026 It has been a reliable platform for managing projects, collaborating with teams, and organizing day-to-day business operations. The combination of CRM, communication, and task management tools improves productivity and keeps work centralized. Pros It has impressive set of business collaboration tools in one platform, including CRM, project management, task tracking, team communication, document sharing, and workflow automation. I liked the level of customization available and the ability to manage multiple business processes without needing separate applications. Cons The platform includes many features, which can make the interface feel overwhelming for first-time users. Some advanced settings take time to learn, and performance can occasionally slow down when working with large amounts of data. Customer support is helpful but response times can vary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 3, 2026 Hi Ansuman! Thank you for your comprehensive review of Bitrix24! Our goal is to provide a versatile platform that supports a variety of work processes and team dynamics, and it sounds like Bitrix24 is aligning well with your needs. Peter C. Regional Director of Business Development Information Technology and Services ### "Streamlined BD operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2026 Bitrix24 truly has elevated our BD operations by streamlining lead generation, marketing campaigns, sales activities, and improving collaboration between our sales and marketing teams. Pros It makes lead management quite easy by prioritizing high-value opportunities. I consider it a complete package platform as it offers strong value by centralizing CRM, marketing, sales, and customer communication with automated features in one platform. Cons Since I have been using it, there have been no big issues. The user interface is confusing at first. Advanced reporting features are not that accurate. Switched from [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/) Bitrix24 has more powerful features than Marketo Engage. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Peter! We look forward to continuing to support your firm's growth and success. RA Ramadhan A. AI Governance Graduate Officer Education Management ### "Powerful Collaboration Platform with Room for Task Automation Improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 June 23, 2026 My experience with Bitrix24 has been positive overall. The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication. During my use of the platform, I identified an opportunity to improve the recurring task workflow and shared this feedback with the support team. I was pleased to learn that a similar enhancement request is already under consideration by the development team. This responsiveness to user feedback reflects a commitment to continuous improvement. Pros Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform. I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned. The platform is feature-rich and supports a wide range of business operations. Cons One area that could be improved is the process of creating recurring tasks. While recurring tasks are available through task templates, it would be more user-friendly if users could make a task recurring directly from the task creation or editing interface. This would simplify common use cases such as attendance tracking, routine check-ins, periodic reporting, and recurring reminders. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2026 Hi Ramadhan! Thank you for sharing your positive experiences and constructive feedback on Bitrix24. 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