# Compare Bitrix24 vs SugarCRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Bitrix24 and SugarCRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/113540-231638/Bitrix24-vs-SugarCRM --- # Bitrix24 vs SugarCRM Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Bitrix24SugarCRM2/4 selected [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price $69.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4 Customer Service 4 Reviews Sentiment Based on [990 reviews](#user-reviews) Positive 811 Neutral 120 Negative 59 [## SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) Starting Price $59.00/month Value-for-Money 3.8 Functionality 3.8 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [413 reviews](#user-reviews) Positive 266 Neutral 107 Negative 40 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 17,542 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 69%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Lead Management 4.5 Sales Pipeline Management 4.4 Activity Dashboard 3.4 68%Fit Missing features Feature ratings Data Security NA Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.0 Activity Dashboard 4.0 User satisfaction User satisfaction 4.2 User reviews[990](https://www.capterra.com/p/113540/Bitrix24/reviews/) Ease of use 4.0 Functionality 4.3 Value for money 4.2 Customer support 4.0 User satisfaction 3.8 User reviews[413](https://www.capterra.com/p/231638/SugarCRM/reviews/) Ease of use 3.7 Functionality 3.8 Value for money 3.8 Customer support 3.7 Price starts from Price starts from $69Flat Rate, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more. Best for Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain. ## User reviews Pros & cons SS Shenella S. Customer relations > "However, once the initial hurdle is crossed it is a very helpful software because it integrates CRM and communication so there is no need to keep..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) LR Larissa R. SRD LEAD > "Automations don't pull updated numbers or contact names, so we have to create new cards when we correct someone's number or contact name,..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) AU Adrian U. CEO > "offers an all-in-one platform where you can manage sales, marketing, projects and internal communication in one place, eliminating the need for..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7011925) VR Verified Reviewer Marketing Manager > "Separately, I would like to note the work of the support service — at the start, the application for connecting to Bitrix24 did not work..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Marketing Manager > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) Nurudeen O. Business Outreach Analyst > "Another downside is that certain customizations and automations aren’t as straightforward to set up as expected, you sometimes have to dig around..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RC Remy C. Director > "It's not a simplistic as HubSpot or Monday, so it may put some people off, but it is scalable without breaking the bank. If your business is 10+..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6825878) Nurudeen O. Business Outreach Analyst > "Some parts of the interface also feel a bit cluttered, which can make simple tasks take longer than they should." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) RK Raj K. Managing director > "One improvement that would be very helpful is if the number-to-words converter for currency could work directly inside Bitrix, as this would save..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) SS Shenella S. Customer relations > "Customer support is not that great and it can take days to solve issues within the software." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) VR Verified Reviewer Executive Director > "The platform met our needs for remote work connection, CRM, documentation, and more." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) Zaina K. Brokerage Operations Specialist > "We did not ultimately end up using this program and subscribing due to some technical errors with the program." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7072299) MZ Mahe Z. Human Resource > "we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6554933) RC Rajesh C. President > "It need too many clicks for the smallest thing and export in sheet format was not working." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6859799) SS Shenella S. Customer relations > "Extensive options available for customization which helps make the software really a part of the business!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7084572) GF George F. Volunteer Support Worker > "The AI Assistant is very clunky, The terminolgy, it took a while to get a handle on the workflow that Bitrix uses." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7038806) ML Malachi L. Director of African Leadership Programs > "It made it easier to communicate with donors, track volunteers and collaborate internally all vital services for an expanding nonprofit." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6829193) LR Larissa R. SRD LEAD > "I've been using Bitrix24 since last year, and I have to say: in the last few months, especially the last month, it feels like the platform has..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) JH Jamie H. Executive Vice President at FEVO > "This helps reduce the need for multiple platforms and keeps everything more connected." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7119480) CC Christopher C. CEO > "I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6497538) Nurudeen O. Business Outreach Analyst > "From leads to follow-ups and tasks, it’s all right there, which makes daily work feel more organized and less scattered." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) LR Larissa R. SRD LEAD > "We're experiencing an error with card merging that's been open for over a month." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7014224) RK Raj K. Managing director > "The calendar feature is also excellent, and I enjoy how well it syncs with my Apple and Gmail calendars." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6884639) AP Andy P. Director > "I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6365729) ŞEnol K. Business Developer > "I can effectively manage and control the entire company and its departments with a single screen and multiple jobs." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___6448901) Rashmi A. Graphic Designer > "Sometimes when internet is slow, it doesn't apply previous actions to it." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "We developed Bitrix24 in our company, we adapt it to our process, it was a seamless implementation process because Bitrix is very flexible." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) FD Francesco D. CEO > "Bad, I've deleted my account after the trial since I had too many issues and lost time while working on it" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6503864) JB Jessica B. Digital Content Creator > "It makes it so much easier to analyse the success of sales and it's useful in executing projects that require communication and collaboration. " [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6515349) Nonjabulo S. Marketing Officer > "However, the setup can be a little confusing, and it took me some time to get used to all the features." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6624391) VR Verified Reviewer Content Team Lead > "Overall, Bitrix24 did everything that our team needed, communication tool, time management, task management, leaves, etc." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6329726) RR Roccini R. CSM > "The desktop version, I don't know if it was me, I can't seem to find the CRM portion." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6603546) AN Aviraj N. CSG Manager > "Being an SME, I have had the privilege of working with the product team and many clients for implementation." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7139945) AZ Ali Z. Zeyyun > "The CRM system is so full of bugs and nasty little details they havent even thought about." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) AZ Ali Z. Zeyyun > "Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6811379) MB MArco B. Sales > "Interface is a little too complex and colorfull." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6551029) KF Kathryn F. Administrative Assistant > "Bitrix24 is an easy to use organizational software that allows companies to keep track of a number of items, including time recording for their..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6460695) LC Lukasz C. IT Specjalist > "Poorly developed very basic functions that issue the basis for work." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) VM Vinod M. Director of Global Operations > "The CRM, task management and chat functionality all work seamlessly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6848036) PC Pietro C. Project Manager > "Some features and functions are not elaborated and thought well." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6540883) AL Angou L. HR Manager > "It has seamless features that scheduling easy and efficient." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7115507) CC Cristopher C. CEO > "Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#GetApp___5075018) MM Mathew M. Summer Talent Intern > "It offers a variety of services including communication services." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7054144) CM Cheryl M. Ceo > "Not the most user friendly interface found it complex at times" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6470177) LC Lukasz C. IT Specjalist > "Great flexibility in the programme and the ability to add your own functions to many modules." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6454048) Frank C. Independent Business Owner > "Not a value for the money." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7034732) Domingo Antonio A. University average technician > "Its ability to manage team tasks effectively and easily is great, but also the tool allows me to create unlimited teams and assign unlimited..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4815952) Isdiana R. Mechanical Engineer > "Extra features will take up space on your infrastructure and provide poor customer service if you don't have a handbook outlining how to..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3702906) PM Petras M. CEO > "Overall, I would say Britix24 is robust enough to manage development sprints while remaining flexible to a variety of workflows." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6453223) Raul Antonio Z. Graduate > "Sometimes I find it difficult to find certain options or settings, which can be frustrating when I'm looking to make quick changes." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4882843) VR Verified Reviewer Marketing Manager > "In the future, any issues were resolved very quickly, usually within an hour." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7126089) VR Verified Reviewer Quality System Manager > "The chat feature is not always available, and you may have to wait in a queue to speak to a customer support representative." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4926998) Delly S. Telemarketer > "It's an integrated platform that provides a comprehensive set of telemarketing features like CRM, project management, and collaboration which are..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6146995) MH Mohamed H. Marketing Manager > "it is considered a little bit on the pricey side for the professional version but this is due to the inflation we currently have in my country..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4835673) Saskia M. Senior Director Sales Marketing > "Work process management is something I take pleasure in since it allows me to have a clear schedule, complete the most important tasks in a..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4962952) BH Brian H. owner > "The support Waite time was the worst, took to long time" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6593015) SK Sven K. System IT und Marketing > "The system has since fulfilled its purpose and supports us well alongside our existing system." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6826793) Tameem A. Property Consultant > "When the connection goes wrong, we can lose so many unsaved updates" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6093494) Eileen J. Office Manager > "The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4808347) MT Mahendra T. CEO > "you are not providing a similar service like them!!!" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6787296) CF Connor F. People and Culture Coordinator > "It keeps tasks in order, deadlines on track and team members aligned." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Julio G. General Manager > "We tried to set up specific user types (to restrict access to CRM information) based on their own company/contact (basic stuff in CRM), but it is..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) JCF Juan Carlos F. Development and Programming Bitrix Coordinator > "Flexibility, adaptability, it has a lot of tools and a strong api directory." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6496663) Sarfaraz K. SEO Manager > "Furthermore, the pricing structure can be a bit complex, and it can be difficult to understand which plan is the best fit for a particular team's..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Nurudeen O. Business Outreach Analyst > "Overall, it’s a solid tool if you’re willing to invest the time to learn it properly." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7143178) MF Muhammad F. Manager > "It's mobile app functionality is quite limited." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5010332) VR Verified Reviewer Executive Director > "The user interace was mostly intuitive and easy to use." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___7052153) DP Diego P. ict manager > "web app non very user friendly, app is better" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6757304) EB Ewa B. Marketing Team Lead > "I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6263291) LAP Leslie Ann P. Real Estate Virtual Assistant > "The software is not yet well known for its other services like lead management and analytics, which leads me to think that this might be less..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4617688) CF Connor F. People and Culture Coordinator > "Proven game changer tool for empowering team meetings to be more productive and professional." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6559544) Manish B. Digital Marketer | WordPress > "It offers a limited amount of storage on its lower-tier plans, which may not be sufficient for large amounts of data." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4621457) Abel A. Agent > "allows me to reduce my working time in the management of my projects to be closer to my clients with simple and user-friendly software" [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5071088) Julio G. General Manager > "The functions for managing deals and sales pipelines are also a bit complicated compared to other cloud CRM vendors." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4587315) SM Samuel M. General Manager and Head of Operations > "Instant messaging and live chat are the key features which I like using." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6484172) VR Verified Reviewer CDO > "Some of our clients don't like Hubspot, or find it too expensive." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6267317) John G. Supply Chain Managing Officer > "Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___5079823) Sarfaraz K. SEO Manager > "Additionally, I found that the mobile app version of Bitrix24 is not as user-friendly as the web version, and it can be difficult to access all..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___4518022) Rashmi A. Graphic Designer > "I like to use Betrix24 to get data of employees." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___6749158) VR Verified Reviewer Business development department > "Done, like other channels, contains faults since reviews are frequently fabricated or have very little owing to the anonymity element of the..." [See full review](https://www.capterra.com/p/113540/Bitrix24/#Capterra___3746006) [View Reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) Paris P. National Account Manager > "What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867) HM Hanane M. Freelance > "The difficulty of using this application from a mobile phone" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6147730) Paris P. National Account Manager > "I also like that we can pull different reports and use the mapping feature to see where customer locations are." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867) PG Phil G. Managing Partner > "Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3748145) MD Michele D. SysAdmin > "Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.)." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426) TB Tom B. Customer Experience Manager > "However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access...." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548) DB David B. CEO > "It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6004917) Deepa K. Campaign Specialist > "The UI look bit outdated." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3838276) IL Ira L. Regional Manager - Sales > "Reporting is easy to build and profiles are simple to set up." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6860142) Dijin D. Client Partner > "It is quite time consuming to work with this software." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3740229) Marvin D. owner > "easy to use had a low cost open source version loved it loaded with crm features" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6536986) Sourav M. Research assistant > "The pricing is so high, the only thing I dislike." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3555077) MHM Mashudu Hilary M. Freelancer > "With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808) CC Cynthia C. Business Analyst/ GCR Social Responsibility Manager > "The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy ." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3135737) David O. Reviewer > "It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149) VR Verified Reviewer Executive Manager > "Do not have readily available APIs for 3rd party integrations" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3432836) Johannsen Q. Senior Consultant > "Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953) LINDA S. Sales Marketing Manager > "The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3272871) Orianne G. Specialist Marketing > "In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) LM Lorenzo M. Student Advisor > "Hard to integrated new data and very few updates" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2948603) David O. Reviewer > "SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their customer..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149) GG Gaurav G. Senior Web Analyst > "The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2234022) JN Jacob N. Marketing Coordinator > "It did sync well with your outbound calendar and have the functionality to schedule appointments through it." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3932741) TK Tyag K. Marketing > "integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) MD Michele D. SysAdmin > "SugarCRM is fairly easy to set up on a php+mysql (or other database) server." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426) TK Tyag K. Marketing > "average product for our use for mobile salesforce management - may not be most recommended for this type of application." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) Julia Maria M. Market Specialist > "The home page can be personalized for any division of Sample with exactly the right details for every user." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3635838) TB Tom B. Customer Experience Manager > "I never received another follow-up email, much less a phone call." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548) MHM Mashudu Hilary M. Freelancer > "Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808) TK Tyag K. Marketing > "the interfaces are not as intuitive as other crms like salesforce or Zoho." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) Johannsen Q. Senior Consultant > "This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953) PH Paul H. Consulting Manager > "Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2638888) Orianne G. Specialist Marketing > "We combine all customer contact points in an extremely flexible way across all departments." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) OO Omolara O. onboarding manager > "not interesting nor inviting." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3365632) Orianne G. Specialist Marketing > "In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) VR Verified Reviewer Chief Growth Officer > "Not as innovative as its competitors" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2306757) [View Reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/) ## User interface 4.19 (990) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) 3.82 (413) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Bitrix24 35/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/113540/Bitrix24/#features) SugarCRM Top features 36/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/231638/SugarCRM/#features) ### Recognition No recognitions have been awarded to Bitrix24 SugarCRM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Bitrix24 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SugarCRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Bitrix24 - By Bitrix - Located in United States - Founded in 1998 SugarCRM - By SugarCRM - Located in United States - Founded in 2004 ## Popular Comparisons [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [monday.com](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/) $69/month Price $9/month 4.3 Features 4.5 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/113540-147657/Bitrix24-vs-monday-com) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $59/month Price $25/month 3.8 Features 4.4 3.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-231638/Salesforce-vs-SugarCRM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $69/month Price $25/month 4.3 Features 4.4 4.0 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $59/month Price $20/month 3.8 Features 4.4 3.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-231638/HubSpot-CRM-vs-SugarCRM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $69/month Price $50/month 4.3 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/113540-157279/Bitrix24-vs-Dynamics-365) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $59/month Price $14/month 3.8 Features 4.3 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-231638/Zoho-CRM-vs-SugarCRM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) $69/month Price $39/month 4.3 Features 4.3 4.0 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/113540-127994/Bitrix24-vs-Jobber) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $59/month Price $50/month 3.8 Features 4.3 3.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/157279-231638/Dynamics-365-vs-SugarCRM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Asana](https://www.capterra.com/p/184581/Asana-PM/)[4.48 (13,571)](https://www.capterra.com/p/184581/Asana-PM/reviews/) $69/month Price $10.99/month 4.3 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/113540-184581/Bitrix24-vs-Asana-PM) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $59/month Price $7/year 3.8 Features 4.5 3.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/204998-231638/Bigin-by-Zoho-CRM-vs-SugarCRM) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.19 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) vs [Jira](https://www.capterra.com/p/19319/JIRA/)[4.45 (15,367)](https://www.capterra.com/p/19319/JIRA/reviews/) $69/month Price $7.91/month 4.3 Features 4.4 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/19319-113540/JIRA-vs-Bitrix24) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $59/month Price $14.99/month 3.8 Features 4.6 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/178819-231638/EngageBay-Marketing-vs-SugarCRM)