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Physicians, physician executives, clinical managers, practice managers, office managers, office administrators, healthcare executives, nurse practitioners, physician assistants
Healthcare providers, medical practices, physicians, clinics, hospitals
The simplicity of the product is great; it is easy to learn and everyone on the support team has been very helpful throughout the entire integration process.
I have also been charged for services promised to be refunded but then charged anyways. As a new business I think they will put me of business before I can get started due to their fees.
I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.
Reporting side is horrible. Must swing back and forth between Internet Explorer and Chrome because if you have Advanced insight it does not work in Chrome.
The pricing is excellent and affordable. Their pm software is robust without being complicated which speaks volumes to the medical community.
They are unprofessional, and over-priced. Their cost is outrageous for the services received and are likely to cost you even more due to the software and inability to support their clients properly.
Customer Service is Awesome. Great reporting - easy to learn and customized pricing.
Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.
Its great for the money, tech support is awesome, working claims is a dream. Overall a great product.
We have been using the program since 12/01/2010 and we are all continually very frustrated.
Ease of use, fingerprint technology,versatility, great dashboard, reporting, will work when internet is down.
We have also had a problem with the program slowing down early in the morning and mid-day.
It is easy to find records, print and upload documents that are needed. You can make template, have favorites and save them for future use.
The customer support is incredibly difficult, the user interface is antiquated and buggy, there is frequent downtime, it is a massive difficult system and changes are very slow.
Easy to learn , easy functionality. Easy third party software integration , all managers and supervisors get to share the same dashboard.
Some things can get confusing at times with this software.
Alexandra: My name is Alexandra, and I am the owner of Halcyon Bill Co in Las Vegas, Nevada. We work with a broad range of specialties nationally for medical billing and medical consulting services. I give AdvancedMD EHR five out of five. Prior to using AdvancedMD EHR, we were using Kareo EHR as well as Practice Fusion. The major issues with both of those EHRs for our clients was their lack of ability to be flexible when it came to the needs of the practices. For example, customizable note templates or something that is really important to practices and both of those EHRs struggle to provide that. They also lacked some sophistication when it came to integrations and even support in setting them up. I recommend AdvancedMD EHR to my clients based on its extreme flexibility and being able to customize to the practices needs. Everything from scheduling to prescription management to note templates, making it a seamless process both for patients and the practice as well. Getting started with AdvancedMD EHR definitely has a learning curve. Because it is so customizable, there's a lot to learn. There's a lot of features that need to be understood by both the practice, clinical staff as well as the administrative staff. But once those learning curves are overcome, the software is fantastic. My advice for practices looking to get onto AdvancedMD EHR is to work with an administrator that has experience on the software. It will make the learning curve a little bit easier, and also give the practice an idea of how the system should be configured based on their needs. Also, making sure that you're taking full advantage of the training time and working with your trainer beforehand to make sure that you have a good roadmap of where you're starting, where you're ending, and what are the most important features for your practice.
AdvancedMD EHR
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