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Physicians, physician executives, clinical managers, practice managers, office managers, office administrators, healthcare executives, nurse practitioners, physician assistants
Not provided by vendor
The simplicity of the product is great; it is easy to learn and everyone on the support team has been very helpful throughout the entire integration process.
I have also been charged for services promised to be refunded but then charged anyways. As a new business I think they will put me of business before I can get started due to their fees.
I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.
Reporting side is horrible. Must swing back and forth between Internet Explorer and Chrome because if you have Advanced insight it does not work in Chrome.
The pricing is excellent and affordable. Their pm software is robust without being complicated which speaks volumes to the medical community.
They are unprofessional, and over-priced. Their cost is outrageous for the services received and are likely to cost you even more due to the software and inability to support their clients properly.
Customer Service is Awesome. Great reporting - easy to learn and customized pricing.
Speed degradation is common complain. Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.
Great customer service, extremely responsive, talented trainers made the transition easy. Day-to-day use is worry-free and super intuitive.
Updates that are released with errors. It is frustrating to upgrade to a new release and have to learn all the new features and then have to call support several times to report and fix errors.
I like the ease of use and the ability to customize the screens to fit my needs. Tech support is awesome at calling back and making appointments.
You were limited on the number of charts you could work on at the same time. The scheduling system was awkward and difficult to maneuver.
My favorite part of the software is the ability to track. There is no question that our revenues are increased because we are better organized.
IT support struggles in troubleshooting and fixing problems that need to be fixed. These delays have likely cost us thousands of dollars in employee hours.
The customer support in particular has been extremely helpful and the electronic billing capabilities are very strong and for the most part, user friendly.
The ledger can be confusing and the receipt for the patient is hard to understand for staff and patients.
Alexandra: My name is Alexandra, and I am the owner of Halcyon Bill Co in Las Vegas, Nevada. We work with a broad range of specialties nationally for medical billing and medical consulting services. I give AdvancedMD EHR five out of five. Prior to using AdvancedMD EHR, we were using Kareo EHR as well as Practice Fusion. The major issues with both of those EHRs for our clients was their lack of ability to be flexible when it came to the needs of the practices. For example, customizable note templates or something that is really important to practices and both of those EHRs struggle to provide that. They also lacked some sophistication when it came to integrations and even support in setting them up. I recommend AdvancedMD EHR to my clients based on its extreme flexibility and being able to customize to the practices needs. Everything from scheduling to prescription management to note templates, making it a seamless process both for patients and the practice as well. Getting started with AdvancedMD EHR definitely has a learning curve. Because it is so customizable, there's a lot to learn. There's a lot of features that need to be understood by both the practice, clinical staff as well as the administrative staff. But once those learning curves are overcome, the software is fantastic. My advice for practices looking to get onto AdvancedMD EHR is to work with an administrator that has experience on the software. It will make the learning curve a little bit easier, and also give the practice an idea of how the system should be configured based on their needs. Also, making sure that you're taking full advantage of the training time and working with your trainer beforehand to make sure that you have a good roadmap of where you're starting, where you're ending, and what are the most important features for your practice.
AdvancedMD EHR
Compulink Healthcare Solutions
Compulink Healthcare Solutions
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