# QuickBooks Online Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about QuickBooks Online Software - reviews, pricing plans, popular comparisons to other Accounting products and more. Source: https://www.capterra.com/compare/114703-190778/Pages-vs-QuickBooks-Online --- # QuickBooks Online Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) QuickBooks Online ## What is QuickBooks Online? QuickBooks Online is the ideal solution for accounts payable professionals, providing powerful tools to streamline your payment processes. Trusted by over 7 million users worldwide, QuickBooks helps you manage & track expenses, and stay on top of your cash flow—all from one easy-to-use platform. Automate bill payments, track due dates, and manage multiple payment methods efficiently, all while staying organized. With real-time reporting, you can ensure accuracy and make data-driven decisions quickly. Enjoy the flexibility to work from anywhere and access your accounts with ease. You can also integrate QuickBooks Online with your existing systems to enhance your workflow. Best of all, try it free for 30 days and experience the benefits firsthand. ## What is QuickBooks Online used for? [Accounting](https://www.capterra.com/accounting-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/)[Payroll](https://www.capterra.com/payroll-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 8,454 user reviews Reviews sentiment Positive 86% Neutral 8% Negative 5% Pros & cons Streamlined and intuitive operation Comprehensive remote work flexibility High and rising subscription costs Frequent glitches and unresolved errors Starting price $38 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Accounting / 2026 - Billing and Invoicing / 2026 - Business Management / 2026 - Construction Accounting / 2026 - Expense Report / 2026 - Financial Reporting / 2026 - Accounts Payable / 2025 - Accounts Receivable / 2025 - Budgeting / 2025 - Financial Management / 2025 - Recurring Billing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for QuickBooks Online?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.intuit.com&name=QuickBooks Online) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### QuickBooks Online 4.3 (8,454) VS. [4.2 (2,043)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price $38 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (7,688) Ease Of Use 4.0 (1,999) Value For Money 4.2 (6,598) Value For Money 3.9 (1,589) Customer Service 4.0 (6,303) Customer Service 3.8 (1,693) ## QuickBooks Online alternatives [4.3 (686)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [3.9 (441)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 73% of reviewers rated it above 4 stars Highest Rated [4.3 (2,251)](https://www.capterra.com/p/380/Concur-Expense/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) ## FAQs about QuickBooks Online Overview ### What problems does QuickBooks Online solve? QuickBooks Online solves scattered financial records, manual expense entry, delayed invoicing, and poor cash-flow visibility by centralizing bookkeeping, bank syncing, receipt capture, and real-time reporting in the cloud. Small business owners, bookkeepers, accountants, and remote teams use it to manage expenses, reconcile accounts, track jobs, and simplify tax preparation. Answer based on 3777 reviews Overview ### Which roles and teams benefit most from QuickBooks Online? QuickBooks Online is most used by small-business owners, founders, and executives who need real-time visibility into cash flow, expenses, and profitability. Accountants, bookkeepers, and controllers rely on it for invoicing, reconciliation, payroll, and reporting, while office managers and operations leaders use it to manage billing, vendor payments, and day-to-day financial workflows. Answer based on 7685 reviews Overview ### What company size and industries is QuickBooks Online built for? QuickBooks Online is built primarily for small businesses, which make up 90% of reviewers, and it most often serves accounting firms at 11%. It is used by freelancers, accountants, bookkeepers, CFOs, contractors, retailers, professional service providers, nonprofits, and charities, with additional reviewer presence in construction at 7% and retail at 5%. Answer based on 8447 reviews Features and Usability ### What are the key features of QuickBooks Online? QuickBooks Online includes core accounting tools like invoicing, expense tracking, bank reconciliation, and financial reporting, plus differentiators such as bank feeds, recurring invoices, online payments, and mobile access. Reviewers also frequently mention estimates, receipt and mileage tracking, and integrations with banks, POS systems, and payroll for small business bookkeeping. Answer based on 1629 reviews Pricing ### How much does it cost and what fees or limitations are included? QuickBooks Online starts at $38/month for Simple Start, with Essentials at 75, Plus at 115, and Advanced at 275; a free trial is available. Reviewers say pricing can fit different budgets, but some cite steep jumps between user tiers, paid upgrades for projects or extra reports, and higher costs as teams scale. Answer based on 1225 reviews Integrations ### Which third-party tools and platforms does QuickBooks Online integrate with? QuickBooks Online integrates with Microsoft Excel, QuickBooks Time, PayPal, Shopify, TurboTax Business, Stripe, WooCommerce, and Gusto. It supports over 100 integrations overall, with additional connections for ecommerce, payroll, tax, and automation through tools such as Zapier, plus catalog apps including Avalara and BigCommerce. Answer based on 1116 reviews Getting Started and Support ### How easy is it to onboard and train a team on QuickBooks Online? QuickBooks Online is fairly easy to onboard for small teams and beginners, with live online sessions, webinars, videos, and documentation that help users learn basic tasks quickly. Reviewers say nontechnical staff often get comfortable after a few sessions, while admins, desktop converts, and teams handling setup or custom workflows usually need more time. Answer based on 725 reviews Getting Started and Support ### What customer support options does QuickBooks Online offer, and how do users rate the experience? QuickBooks Online offers email/help desk, FAQ/forum, a knowledge base, phone support, and 24/7 live representatives. User feedback is mixed: some describe fast, helpful resolutions and knowledgeable agents, while others report long verification steps, inconsistent rep expertise, outdated help content, delayed follow-up, and escalations that take too long. Answer based on 1431 reviews ## Who uses QuickBooks Online? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 522 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 522 reviews Administrative 45% Administrative 45% Finance & Accounting 14% Entrepreneurs/ Owners 11% Construction 5% Others 25% Top industries Based on 522 reviews Construction 43% Accounting 23% Health, Wellness and Fitness 18% Marketing and Advertising 9% Other 7% ## Pros and Cons Streamlined and intuitive operation 90% positive reviews out of 1409 Most reviewers describe ease of use as reducing administrative time, offering clear navigation, and simplifying daily financial tasks. Madeline R Mechanical Engineer, 2 - 10 employees. "I only use it a few times a month, but when I do, it's simple and quick every time." High and rising subscription costs 55% negative reviews out of 824 Some reviewers feel pricing is expensive, with frequent increases, costly add-ons, and limited features for lower-tier plans. Taylor V Bookkeeper, 2 - 10 employees. "Hefty subscription price hikes are common but the features they use to justify it are often buggy and should still be in beta mode." Comprehensive remote work flexibility 96% positive reviews out of 636 Most reviewers find remote access essential, enabling seamless multi-device use, real-time collaboration, and location independence. Gena E Owner, 1 employee. "What I like most about QuickBooks Online is the remote access, which allows me to work from anywhere in the world." Frequent glitches and unresolved errors 70% negative reviews out of 608 Most reviewers report recurring bugs, system crashes, and slow or ineffective support, making error resolution time-consuming and frustrating. Kayla J Director, 11 - 50 employees. "The glitches in the system, errors with loading, and a lot of occurrences when you cannot access the site." Robust expense management tools 90% positive reviews out of 445 Most reviewers appreciate expense tracking for simplifying categorization, receipt capture, mileage logging, and real-time financial organization. Sydney L Social Media Advertiser, 1 employee. "I like that I can do my accounting for my business easily from my phone and auto-categorize my expenses." Slow and unreliable performance 72% negative reviews out of 372 Most reviewers indicate performance and speed issues, including lag, slow loading, and dependence on stable internet, disrupt workflow. Rick K owner, 2 - 10 employees. "Its overall slow to switch between screens and you can't have multiple screens open like you can with the desktop version." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Expense Tracking 4.5 (1,306) 68.76% of 1306 reviewers that rated this feature as important or highly important With this capability, you can monitor, categorize, and organize expenses in real time, often by syncing with banks and credit cards. Reviewers appreciate its automation, receipt attachment, and integrations with Concur, Bill.com, and Amazon, which simplify tax prep and reporting. Financial Reporting 4.4 (1,296) 64.89% of 1296 reviewers that rated this feature as important or highly important You get a wide variety of customizable financial reports, including profit/loss and balance sheets, to assess business health and share with stakeholders. Reviewers indicate reports are easy to generate and export, but some wish for better custom report building and sales tax handling. Billing & Invoicing 4.4 (1,265) 60.95% of 1265 reviewers that rated this feature as important or highly important It helps you streamline revenue collection by creating, sending, and tracking invoices with reminders and online payment options. Reviewers appreciate its ease, automation, and integration with ConnectBooster and Stripe, though some desire more customization for invoice templates. Income & Balance Sheet 4.5 (960) 71.56% of 960 reviewers that rated this feature as important or highly important QuickBooks Online offers easy generation and customization of income statements and balance sheets, giving you snapshots of profitability and financial health. Users think the real-time reports, drill-down details, and integration with billing systems are valuable, though some want better customization. Invoice Creation 4.5 (760) 67.24% of 760 reviewers that rated this feature as important or highly important This aspect lets you quickly create, customize, and send professional invoices, with options for branding and tracking payments. Some reviewers find it intuitive and time-saving, but others wish for more template customization and easier batch processing for large volumes. Bank Reconciliation 4.4 (1,318) 65.02% of 1318 reviewers that rated this feature as important or highly important Compare and match accounting/financial records with corresponding bank statements QuickBooks Online 182 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Generate, file and review 1099 tax forms for IRS (Internal Revenue Service) Track 401(k) participant contributions and employer match Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Verifies and confirms the accuracy of an address Categorizes outstanding invoices based on the amount of time they have remained unpaid Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage adding fixed assets to proposed budgets Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Manage attendance for classes, shifts, meetings, or events A record of all activities within the system, including user access, changes made, etc. Data is backed up automatically to prevent data loss Setup and send recurring or automated bills Compare and match accounting/financial records with corresponding bank statements Record employee's benefit plans and selections throughout career progression Track the list of items required to be billed/invoiced to clients It helps you streamline revenue collection by creating, sending, and tracking invoices with reminders and online payment options. Reviewers appreciate its ease, automation, and integration with ConnectBooster and Stripe, though some desire more customization for invoice templates. Gateway through which end users can view past bills and pay current invoices Create budgets based on historical data and future projections Monitoring, analysis, and projection of the movement of cash into and out of a business over a specific period Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances Organize and group data or items based on various criteria A financial statement that lists a company's accounts and details the account type and balance Print paychecks issued to confirm payment of wages or salary Receive and deposit or issue and record check payments Issue payments to third parties via checks Manage contact details and communication with clients Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Combining loans, assets, liabilities, and other financial data from multiple subsidiary companies into one entity for reporting Centralized database of stakeholders and their contact information such as names, address, phone number etc. Business model where clients pay their lawyer a fee only if the case is won/settled successfully Streamlines the entire accounting process, from ledger entries and expense tracking to accounts payable, financial reporting and more. Forecast the cost and resources required to complete a project Manage budgets, track and optimize spending and align capacity to workload demand Financial system that helps create and manage physical/digital credit cards and track transaction activities Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Record customer information, purchase history, and other notes Reports that show customers their invoices, payments, and balance on the account Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Invoices that can be tailored according to company's branding, payment terms and personalized information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Digitally deposit correct payroll amounts into individual employee's bank accounts Track products that are for sale at a reduced price or part of coupon promotions Customizable sample documents that contain placeholder text or a standard layout that can be repeated for each new file Track/record financial donations made by members, along with the issuance of tax receipts/documents Track and view detailed financial donation history made by contacts and members Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Assemble applications and processes by dragging over and arranging pre-built components Process of automatically notifying clients when payments fail to ensure invoices are paid Receive an automatic notification when the exact same payment is about to be initiated for the second time Transfer money electronically between two bank accounts Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Track employee schedules, availability, and performance across projects and tasks Estimate expected cost based on various factors before a project begins Identify and track situations that legally reduce financial liability Attaching relevant receipts or supporting documents to submit expenses for reimbursement Plan, pay and track business related expenses. With this capability, you can monitor, categorize, and organize expenses in real time, often by syncing with banks and credit cards. Reviewers appreciate its automation, receipt attachment, and integrations with Concur, Bill.com, and Amazon, which simplify tax prep and reporting. Manage information and/or provide updates regarding student financial aid Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk Plan, manage, and track the financial activities of an individual or organization You get a wide variety of customizable financial reports, including profit/loss and balance sheets, to assess business health and share with stakeholders. Reviewers indicate reports are easy to generate and export, but some wish for better custom report building and sales tax handling. Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Primarily serving architecture, engineering, and construction industry professionals Software designed for higher education organizations Intended for medical use such as diagnosis, treatment, and consultation Software specialized for non-profit organizations For realtors, real estate investors, property managers, and other real estate professionals. Primarily serving churches and religious organizations Designed for small businesses Designed to be used by trucking businesses Form predictions based on past and present data/trends Identify and prevent suspicious activity Manage revenue acquired through grants, donations, and other sources (accountability vs. profitability) Manage allocation and performance of financial assets Centralized accounting record which tracks all financial transactions Monitor application statuses, proposals and award funds Business model that charges based on the amount of time spent on an hourly basis QuickBooks Online offers easy generation and customization of income statements and balance sheets, giving you snapshots of profitability and financial health. Users think the real-time reports, drill-down details, and integration with billing systems are valuable, though some want better customization. Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items This aspect lets you quickly create, customize, and send professional invoices, with options for branding and tracking payments. Some reviewers find it intuitive and time-saving, but others wish for more template customization and easier batch processing for large volumes. Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Creation, processing, verification, and execution of invoices till the payment is made Calculate total itemized costs, including initial costs and any changes Track and visualize the status of an ongoing job and the time spent on tasks or projects Software designed for kindergarten through 12th grade schools Log miles driven for tax deduction or reimbursement purposes Access software remotely via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Scan and upload receipts to a central database using a mobile device Manage the accounting and financial aspects of multiple locations or companies in a single location Pay employees in multiple countries using correct currencies and correct tax deduction amounts Manage and handle various international currencies Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location Set rebilling periods, charging customers one rate annually or semi-annually, then a better rate afterward, as a subscriber benefit Pay employees in multiple states with correct tax deduction amounts in each Ability to manage transactions online with a mobile device or computer. Create, send, and view electronic invoices Accept and process online payment transactions Manage and track customer orders for goods, investments, or any other purchases Flag a transaction when a customer pays more than they owe and either refund the overpayment or save the overpayment as a credit Allow customers to make a partial payment on an invoice and track remaining debt Tracking, managing, and initiating the transfer of funds for overdue customer payments Accept, record, and reconcile financial transactions Reconcile payments with corresponding invoices or orders for accounting purposes Track sent and received payments, invoices, and bills. Manage employee salary processes, data, taxes, and records administration efficiently Delegate payroll processing to third party vendors View and track payroll metrics including tax liabilities, pay rates, working hours, deductions and more Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Accept and process customer payments for products or services using hardware and software A type of financial statement used to record and report an organization's revenues, costs, and expenses over a specific amount of time Document and report the progress of ongoing projects Manage and track financials on a project-to-project basis Business model that bills clients an amount based on the project/task/job performed Plan and coordinate all the resources, costs and time needed to execute assignments Estimate or forecast of a future scenario based on the study of present trends Create, send, and track purchase orders and their statuses Aligns purchase orders with incoming invoices and receiving reports Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database A list of customers and their payments due updated on a monthly basis Generate recurring invoices Automatic and regular transactions made through a secure online platform at predetermined intervals (monthly, quarterly, etc.) Automated process of charging customers at regular intervals for repeated access or use of a product or service Manage compensation for out-of-pocket expenses incurred by an employee, client or another party Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data An accounting principle that identifies the specific conditions in which revenue is recognized and determines how to account for it. Calculation of consumption tax imposed on the sale of goods/services Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Allow users to create their own reports and financial statements Track the amount of money spent on a certain product or with a certain supplier Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Calculate tax and make deductions on gross income from sources like wages, investments or self-employment Track tax-related transactions, tax remittance and tax reporting for various groups of employees and contractors The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Declaration of income made to tax authorities Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Track movement of transactions across accounts Manage bookkeeping for client trust accounts Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Request, track, and manage time off requests and vacation time Goods and services tax Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Automatically create and distribute W-2/1099 tax forms to employees. Automatically subtract garnishments from wages Get Advice We can help you find the software with the features you need. Features 4.3 (7,483) 4.3 Based on 7,483 reviews ## Pricing Value for money 4.2 (6598) Free Trial [View pricing plan details](https://www.capterra.com/p/190778/QuickBooks-Online/pricing/) Simple Start $38.00 Flat Rate,Per Month It includes: - Bookkeeping automation - Invoice and payments - Tax deductions - General reports - Receipt capture - Mileage tracking - Cash flow - Sales and sales tax - Estimates - Contractors - Bill management Essentials $75.00 Flat Rate,Per Month It includes: - Connect 3 sales channels - Multiple currencies - Enter time - Enhanced reports Plus $115.00 Flat Rate,Per Month It includes: - Connect all sales channels - Inventory - Project profitability - Financial planning - Comprehensive reports Advanced $275.00 Flat Rate,Per Month It includes: - Auto-track fixed assets - Data sync with Excel - Employee expenses - Batch invoices and expenses - Custom access controls - Workflow automation - Data restoration - 24/7 support & training - Revenue recognition - Powerful reports Value for money 4.2 (6,598) 4.2 Based on 6,598 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (6303) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (6,303) 4.0 Based on 6,303 reviews ## User reviews Overall rating 4.3 Based on 8,454 reviews Filter by rating 5(4796) 4(2474) 3(722) 2(196) 1(266) Mentioned topic Sorted by most recent JF Julie F. Office manager - payroll coordinator Construction ### "The worst software, accounting system, and customer service/resolution ever!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 3, 2026 HORRIFIC! That is the best description I have. We have had issue after issue and they do not resolve anything! We have had our account hacked (on their end), we are currently locked out of direct deposit after verifying our account more than 5 times, our office manager submitted a ticket 4 weeks ago because they blocked her laptop from accessing QBO after the hack and were supposed to remove the block. Shall I continue?? Pros I liked that the software was intuitive, at first it seemed like this was going to be a great switch from the desktop version to the online version. Boy were we wrong! Cons We switched from the desktop version of QB in January to QB online and have had nothing but issues since. First thing was someone hacked our account and tried to pay themselves over $300k, thankfully we caught this before the bank approved the transactions and we immediately reached out to QBO just to be told to "wait and see". We were supposed to hear back from the fraud department and did not, apparently the first person we spoke to initially never even submitted the ticket for this! We spent the next week talking to different people who never really helped but just made things worse. They did finally submit a ticket which locked us out of our account for over a week, which if that was all it would have been fine. During our lock-out they were "scrubbing" our account??? We had our IT contractors look through all of our devices and found nothing on our end, plus we have excellent security on all of our hardware and in the past 22 years have NEVER had any issues whatsoever. Once we were allowed back in they put a block on our AP & Payroll coordinators laptop so she was not able to log back in through her laptop, and had to reach out over 3 weeks ago to get the lock removed which still to this day has not happened and they have not yet reached out to her so she has been having to use 2 laptops for weeks now which is super inconvenient. This is not even the worst part, after we finally got back up and running after they scrubbed our account it has been one thing after the other. We had to go through verifying all of our information again to be able to access our QBO, then over the last week and a half they continue to say they need more information. Our \[sensitive content hidden\] has sent his ID three separate times, bank statement, federal id info, phone bills, letters from our bank, to "verify" and they told us it was all good and then lock us out of payroll so now we have to pay all of our employees by paper check which is not how we are set up. They did not tell us they locked us out, they just did it and when we went to process payroll Monday we got a message that we are locked out and they need to verify AGAIN!!!!!! They say they have sent emails which they have not, they said they sent micro-transactions to our bank to verify and they have not! When does it end??? When we have to switch systems I guess because this is so ridiculous! This whole thing has been a nightmare not to mention expensive as our admin team has spent countless hours on the hold or talking to their employees who don't know things they should and now this, it is one thing after the other and we are at our wits end! Everyone said switching was the way to go and would be so much better! It has been horrendous to say the least and there is no end in sight! Do NOT GET QUICKBOOKS ONLINE! You will regret it! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were told that QBO was the best out there and would make our work so much easier. It has done the opposite Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Chloe S. Bookkeeper Accounting ### "Affordable and User Friendly" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 June 3, 2026 I’ve used QuickBooks online to manage multiple clients payables and reporting and I would recommend it over any other for ease of use and price point Pros Easy to learn, everything’s clearly laid out. Good bank syncing options for daily payables tracking. Cons I find the clearing accounts can get messed up pretty quickly and tax filing section usually has errors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Carol B. Office Manager Staffing and Recruiting ### "QuickBooks is the only program you'll need!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2026 I have been a bookkeeper for over 20 years and started with Quickbooks when it was in CD form. It continued to advance with more options and better quality to make it the best option for our business. Pros Quickbooks online is the best value for all the customized and memorized reports. It is very user friendly. Cons I have been using Quickbooks online for over 5 years and have yet to find an issue, problem or concern that couldn't be resolved easily. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SL Scott L. President Consumer Services ### "Intuit Sucks! Always have to upgrade to get service." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 1, 2026 Sucks! No matter what package we have or how many upgrades we do, we have to pay more to get any help. Pros Convenience of accessing it anywhere. Besides that Intuit Sucks! You must always do another upgrade and pay more to get any service. Cons The cost and lack of help unless you pay more. You can not ever get help until you upgrade the upgrade that you have already upgraded. Not one time can you have an interaction that it doesn't cost more money and you need to upgrade. Every call they have to sell you something more. My time is valuable and they take it up, refusing to help until they sell you some kind of upgrade. Literally, I got off the phone having to pay for an upgrade so I could receive a call to get my minor issue resolved. The call I received to fix the issue (which only took a couple minutes) they then tried to sell me another upgrade!!!! Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) It was a suggestion from Quickbooks and we were duped! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BB Becca B. Accounting and HR Administrator Entertainment ### "Great for Small Business" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 28, 2026 Pros I really enjoy the fact that everything I need to know is all in one software. Being able to see transactions and match before reconciling is my favorite feature. Cons The constant pop ups are a bit of a drag. It makes navigating a little difficult sometimes, but most of them say "don't show again" and solves the issue for me. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SD Shannon Darcy M. Human Resource Manager Machinery ### "Quickbooks Online is affordable and robust for small businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Quickbooks Online has been a positive experience overall. Our bank accounts are listed in real-time with our current balances allowing us to comfortably pay our expenses and receive customer payments. Pros Quickbooks Online has awesome customer support and quick responses when there are issues. The interface is intuitive and easy to follow. Cons The AI feature still needs a little tweaking but has made identifying and categorizing transactions easier. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were looking to upgrade our version of Quickbooks and moving to the online version seemed like the natural choice. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LT Luka T. Payroll Manager Accounting ### "Great tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 27, 2026 Overall, it’s been a useful and reliable accounting/payroll tool that saves time, though there’s still room for improvement in pricing and support.” Pros Clean dashboard that makes invoicing and expense tracking straightforward. Payroll and tax features are helpful for small businesses Cons Some features feel overly complicated for small businesses. Too many upsells and add-on charges for basic functionality Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Heather M. Scheduling Coordinator Mental Health Care ### "Quick & Easy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 Wonderful! It's easy to setup, easy to setup new employees, fast monitoring of payroll too. Saves so much time that can be used elsewhere. Pros QuickBooks is easy to navigate! Our team loves how little time it takes to login and find what you are looking for so quickly. Very self-explanatory. Cons Nothing at all. We have had no complaints from anyone within our company to date. Everyone enjoys it! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kaleb V. Chiropractic Physician Health, Wellness and Fitness ### "Intuitive and Approachable" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 23, 2026 Pros Our team has benefited greatly from having all financial institutions, reporting, and analysis in one, easy-to-use hub. It is intuitive and the user interface is friendly to our first-time users as well as our most experienced accountants. Cons Certain tasks, especially related to taxes and certain filing issues are hidden behind multiple levels of menus. For overall usage, this makes sense, but it does require specific knowledge of what you're looking for to find it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Loren S. Managing Director Accounting ### "QBO does its job well" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 May 23, 2026 It's good overall. There's a lot of depth to it for a bookkeeping software, where a good accountant can make the most of each subscription tier with some creativity. Pros It's fairly intuitive from a UI standpoint. There is too large a stack of things I'd like to see different though, that's why it's not 5\* review. Cons The difficulty to fix errors. For instance, if your beginning balance if off for a reconciliation due to a transaction you deleted, it would be great to have a suggestion of how to actually fix it instead of "ok, here's what you deleted"...that would "help me fix it" more than the audit trail only. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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