LINQ Qonnect vs vManager: Which is a better fit?

Very good experience so far, I think I am getting to know the services better and so far I have had a very good experience.

I cannot think of a single reason to be dissatisfied with my experience so far.

We've since quadrupled the number of devices that LINQ manages for us and couldn't be more satisfied. Sensitive content hidden] and all their teams are fabulous.

Every now and then the chat will ghost and cannot be closed unless you refresh the page.

We have had an outstanding experience with LINQ Qonnect.

Sometimes communication gets jumbled and response times from reps other than [sensitive content hidden] can be delayed.

Overall the experience with Linq at first was very good. I was regularly contacted by higher ups asking about my experience and ensuring everything is going smoothly.

I'm not sure if I have any Cons. I think the toughest thing about the app is just to remember that I have it on my phone.

In summary, I really like this tool for its ease of use, elegant reporting capability, and clean graphing. The VCom team is also very helpful and always willing to assist, which is a great attribute.

VCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now.

What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded.

Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets).

We are quickly able to see what we have active if there are any issues, the IP information, etc. The amount of information we have at our fingertips is fantastic.

Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this).

Ryan R

Systems Admin

Great support and works a lot better than the other asset management tool we used in the past.

That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist.