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Microcall is highly scalable and can serve businesses of all sizes. Medium to large enterprise tend to derive the most value from the solution.
Businesses likely to experience M&A activity: Construction, Energy/Utilities/Waste, Finance, Healthcare, Hospitality, Legal, Manufacturing, Retail, Supply/Chain Logistics, Transportation etc.
Their support is outstanding and probably one of the best vendors we work with. Microcall reports are very simple to use that it makes it easy to roll out to managers.
Let me begin by saying that after a mere 22 years of using this software, I think I can rightly criticize and not worry about being PC.
Easy to use, innovative technology that makes it easy to track and bill users. Customer service is the best in the business.
Microcall is a leader in the in the call accounting industry, and I can't think of anything I'm unhappy about with this product.
Ease of use and the amazing Tech Support when assistance is required.
Past the halfway point and have not even gotten to the (NEW) web-based dash board. Fire this goldfish up and start monitoring you phone traffic in real time.
I like the fact it supports a vast range of platforms. Microcall is a very easy to deploy tool either locally or in the cloud.
Service interrupts, check you email. Can't sleep at night, get this software.
In summary, I really like this tool for its ease of use, elegant reporting capability, and clean graphing. The VCom team is also very helpful and always willing to assist, which is a great attribute.
VCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now.
What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded.
Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets).
We are quickly able to see what we have active if there are any issues, the IP information, etc. The amount of information we have at our fingertips is fantastic.
Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this).
Great support and works a lot better than the other asset management tool we used in the past.
That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist.
Microcall
Top FeaturesvManager
Microcall
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vManager
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