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SMB and Mid-Market Businesses
Businesses likely to experience M&A activity: Construction, Energy/Utilities/Waste, Finance, Healthcare, Hospitality, Legal, Manufacturing, Retail, Supply/Chain Logistics, Transportation etc.
This program is amazing and for a great price. It is easy to use and has everything integrated.
Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in.
I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues.
There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything.
Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation.
They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update.
In summary, I really like this tool for its ease of use, elegant reporting capability, and clean graphing. The VCom team is also very helpful and always willing to assist, which is a great attribute.
VCom has offered no value here, outside of a renegotiation with RingCentral - which was another mess. Lets talk about the invoicing side of our service package now.
What I am using the most currently is the asset management system baked into vManager. I really like the fact that most of my operational assets can be logged and recorded.
Next, the team started negotiating with carriers (which was comical because, once again, they refused to learn our markets).
We are quickly able to see what we have active if there are any issues, the IP information, etc. The amount of information we have at our fingertips is fantastic.
Unfamiliar with our market area, and apparently refused to learn it (I still don't think they have all our branches identified after 2 years into this).
Great support and works a lot better than the other asset management tool we used in the past.
That inventory if you have a lot does not get all the details listed unless someone from your internal company manually enters and keeps up. That is hard if you no dot have a team internal to assist.
Genuity IT Admin Suite
Top FeaturesvManager
Genuity IT Admin Suite
vManager
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