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We service BPO's, Call Centers, Telemarketers, Appointment Setters, Sales and Customer Support Centers 50-100+ Seats or CRM users that only want to talk to Live Customers, Leads & Prospects.
Is your Contact Center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. The ultimate cloud & omnichannel solution.
Their customer service is the best and their features are outstanding. If you are a one man operation, or a huge call center, they have what you need to make your dials turn into sales.
Also they don't have mobile apps to access the CRM, so you're stuck with a website use only and it does not work cross-platform (linux-ChromeOS devices).
The system was very user friendly, great for an non-tech guy like myself. It performed exactly how we needed it to for our business.
They waste no time getting you set up, or trained on the software. I am on my second full month of using the dialer.
The price was the best and the customer and technical support is fantastic. I would highly recommend anyone looking for a Call Center Solution, to take a look at Call Tools.
Some times get stuck when many lead are assigned.
The ease of use and the support that Call Tools has is really good. The dashboard for the admin is also very nice.
Pay attention to your callbacks and that the date you picked is actually set the same.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The problem is that it freezes when being used a lot.
Great system to work with callbacks and integration's are an amazing addon to this product.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We have an excellent experience with uContact, improving productivity by 50. The system is extremely easy to use and much more complete that other expensive platforms.
Prioritize real-user-identified key features according to your needs to find your best fit.
CallTools
Top FeaturesuContact
CallTools
uContact
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