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Is your Contact Center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. The ultimate cloud & omnichannel solution.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer service for inbound calls.
I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience.
The problem is that it freezes when being used a lot.
Great system to work with callbacks and integration's are an amazing addon to this product.
The occasional glitches may be a bit inconvenient at times.
The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.
Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.
We have an excellent experience with uContact, improving productivity by 50. The system is extremely easy to use and much more complete that other expensive platforms.
Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues.
A call could drop from my iphone/cloudtalk as my phone considered it as lack of activity and switched back to lock mode and with it the line went dead.
On top of this, I really enjoy the user-friendly interface, and how cloud talk also has a great mobile app which can be coordinated with its desktop applicaiton.
A big discomfort is also the inability to change size of window to call - often the disconnect option disappears under the system taskbar and it is really troublesome.
It is user-friendly software and you have possibility to customize it on your own. If the help is needed they are happy to assist you.
You literally have to be by your computer at all times. Terrible for many small businesses that are on the go.
Easy and intuitive administration, very helpful settings, good prices and excellent support.
Inability to leave comments on a call for posterity.
Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk. And if you want to see more reviews, click below. Before we use the German voice over IP system, but we have been not happy with it because we could not see our missed calls and lost a lot of leads, therefore we switch to CloudTalk, and now see every missed call and can follow-ups this lead. So reasons mainly have been since to see the missed calls. And I was impressed from the beginning about the service and service quality which I received from employees and support from CloudTalk. It was actually extremely easy, I managed in less than one working day to implement the system. I will recommend to try the trial period, which is offered from a CloudTalk because it's free if I remember for 14 days and everybody should try this trial version and convince himself.
Prioritize real-user-identified key features according to your needs to find your best fit.
uContact
CloudTalk
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