ACTIVENet vs MyRec.com: Which is a better fit?

I like the look on the customer side - it's clean and modern. I also like the ability to work through things in the sandbox.

I am unable to run registration reports and no one can help us troubleshoot. The customer service department is terrible (long wait times, ineffective and zero follow up).

Great features such as membership management and online registration -User friendly for parents and staff - Looks good.

This company has breached their contract with our organization-- taking thousands of dollars of our revenue and will not respond to repeated inquiries and requests to correct the error.

I like how much information it is able to gather from participants and the features like scheduled reporting. I like having the option to export in different file types as that makes my work easier.

The reports are very limiting. And the service is horrific.

They are active in implementing new features that help out the end user which in turns helps us. New updates consistently that run smoothly like they didn't even happen.

Sometimes our customers by 5 classes at a time, and it would be problematic if their card was charged several times on payment plan day.

I love having a picture posted for every program, ability to create custom forms, and all the different options for shelter rentals is amazing.

When we started using the software in 2015 there were a lot of glitches and some of the applications were hard to utilize properly. One of our biggest problems was with printing rosteres in Firefox.

My overall experience with MyRec.com has been super positive and has been one of the best decisions of my career to do.

More than once I have called to say, "I'm stuck and don't even know quite how to put this into words..." and they have figured out where I had trouble and helped me find solutions.

The ease of the software if wonderful, it is very user friendly for staff as well as the public.

Seeking a highlighted option to perhaps get you to where you want to go is at time frustrating. The option of cancelling a program does not exist and refunding registrants is cumbersome.

Great value and ease of use. The fact that there was no extra costs for set-up and implementation was amazing.

I feel that the software is not the easiest to train new staff to use. Also, many of our families struggle to set up there account by themselves.