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Staff managers and shift workers
Organizations that operate a customer service center.
A well designed rota system which allows for complex planning and ease of communication with staff. Excellent technical support, with queries quickly responded to in a friendly and helpful manner.
Find the holiday / sick recording confusing - i still have to use a separate spreadsheet for this.
Perfect for those who enjoy mobile capability and easy to switch from employee and facility view. So many components to choose from and to customize for your business needs.
Sometime, email notifications are confusing to read also the app becomes a little unclear with what day your shift is allocated.
The pricing is good and this makes it affordable to smaller companies. Staff can control their own leave and monitor from anywhere and allows a greater freedom.
It is in the back under pay, but I don't know how to clarify what they are on for that particular shift which in turn makes it not work for payroll.
It is the personalised, speedy and helpful customer support that I appreciate the best.
At a company where I have to get authorisation and wait to use a company card to pay for an extension, it becomes a hassle.
I love the ribbons so we can pick up or lose the hours we want or don't want. I love the scorecard feature to see how my performance is. I really like the swap board.
I hate working only with the mouse. With this software, the keyboard shortcuts and fast work is almost null.
I like how easy it is to use. I like how I can quickly request time off through our workforce management program and get a response right away.
The desktop application is a very slow program, which makes real time adherence monitoring is horrible.
I like that I can input my days off and immediately see if they are approved based on my department's availability.
Everything you need and don't need. And absolutely no usability whatsoever.
It's ease of access and overall platform makes it easy to understand compared to similar products.
It may not be the software it may be how it is set up, I'm not sure. But, that is the only issue I have with it.
Prioritize real-user-identified key features according to your needs to find your best fit.
Findmyshift
Verint Workforce Management
Verint Workforce Management
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