Triskell PPM vs OneDesk: Which is a better fit?

The end users are still happy 3 years later because we continusly improve the capabilities at the implementation.

Lack of automation in configuration, of being able to apply a configuration rule to different objects at the same time.

Easy friendly, intuitive, great to use by both IT and Business.

No mobile application available even if the plateform is usable on a browser on tablets.

It is a basically easy to use tool that helps the team accomplish our basic PM needs.

The navigation between the different pages is sometimes a bit confusing and users click the arrow to go back but it doesn't take them back to where they thought it would.

This allows for increased collaboration as well as for us to update our instances as needed. We also appreciate the work that the Triskell team has done over the course of a few implementations.

I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier.

The cost is high if you pay on a monthly basis. It is also difficult to communicate with.

Gabriela G

Support enginner

Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently.

Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.).

Flor F

Software Developer

Another is that it has a great customer support team, which solves problems in 99% of the time. In addition, thanks to the customization it offers, its use can become faster and easier.

Flor F

Software Developer

One thing that sometimes interrupts the workflow is updates, which are frequent but necessary.

One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution.