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Small to Medium sized accommodation properties (hotel, motel, resort, Inn & B&B) looking to manage all guest records, reservations & online presence with an easy-to-learn, and simple-to-use tool.
Hospitality Industry - Hotels, Motels, Resorts, Guest Houses, B & Bs, Lodges, Hostel, Small to big hotel chains, Clubs, Condos, Villas, and Serviced and Boutique Apartments.
We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. Simple to use, very good training and easy to navigate.
Unable to update all room types when changing rates if some rooms are sold out. Rate field is blank if the room is sold out...so if the room reopens via cancels, it will default to the wrong rate.
The transition was seamless, and our rep was wonderful in training us and helping to get everything working just right. We are a larger than normal B&B, having 18 rooms.
We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made.
This enables us to base decisions on data rather than gut feeling. The support we have received from GP has been nothing short of excellent and we very pleased with all the help they have provided.
Probably the worst software I have ever worked with for a small property.
GuestPoint is perfectly suited for medium to small properties. It provides a fully functional cost effective solution for your property management requirements.
There are no features of GuestPoint that I dislike. I find it easy to understand and navigate all the tabs in the programme.
It has been great, the team that set it up was just wonderful, they are actually just a call away. The software and the App are great to work on and the support team is just phenomenal.
Takes some time to select the features you need and to learn how to use them all. Lack of the option to block or assign the room directly from mobile app.
And good analytics which is super important for revenue management tasks. Having basic metrics as soon as you log in, on the dashboard is great.
So I felt I had to explain things again and again to different people, sometimes for training demo, another time for rates etc and then for website etc. Communication is poor for Australia.
Exceptionally positive experience, with the greatest appreciation for the amazing after sale support.
It gets stuck while switching the properties and also does not let me make new reservations.
Worth it, value for money, great sales team was so helpful & most of all great support team.
Every month they are doing monthly maintenance that time they stop the system 2 to 3 hours. I think they need to think about it or they can setup the desktop based module.
Speaker 1: Oh, hi. My name is Harjit, and I own a hostel. We use eZee Absolute, and I give them five out of five. You can click below for more information. Now, when we started this hostel, we have 10 rooms and about 31 bed inventory. We were just using manual Excel worksheets. Very tedious. keeping track of who is coming, who is going, who has paid. It's not an easy job. And then we started looking for something more proper, like booking software. And then we talked to a few companies online and then we finally decided on eZee. It's looking good for us. It has all the features and things that we need. We're not even using, I would say, 10% of its feature, but I'm sure it's a very good software. The reason we decided on eZee is mainly not because we knew the product, because we knew the service standard. I talked to a couple of friends who are using eZee and they told about the service they're getting. And we experienced exactly the same thing anytime we had any situation. In the start, setting up or doing something that we didn't know how to do, these people are 24/7 available. Getting started with eZee, I would say it is really easy. The onboarding guide that we had, he did pretty much all the input information. They helped us with all that and the first week or so, we didn't knew what the routine was, but after a week, hardly. Every six months or so, we would call to find out a new feature, or if we need to add something or not. Other than that, I'm able to do it myself. It's really easy to get started and use it ongoing. Now that I have been using eZee for almost two years, if anyone out there looking for some sort of solution for managing their booking, the general manager or something like that, I would suggest try eZee. There are other products that you may have tried, or you may have heard recommendations for, but eZee has not let me down. And I hope they would take care of you as well.
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GuestPoint
Top FeatureseZee Absolute
GuestPoint
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eZee Absolute
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