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Home health agencies, aged care, support coordinators and allied health professionals. We offer both a web platform and mobile-friendly app for admin teams and employees.
With Rosemark, home care agencies can schedule caregiver shifts with ease, create care plans, post jobs, record sales contacts, track & measure referrals, plan & assess marketing efforts, and more!
Easy to use, Shiftcare themselves have great communication and customer service skills, Answered all my questions and were able to help us effectively take off.
Billing feature is poor, causes time management to suffer. Support experience not consistent.
The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care.
Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients).
The great thing about ShiftCare is that it is easy to use, has a feature for progress notes and mileage which is required for us. It suits the business well and I would recommend it.
No I don't have a big dislike yet. Probably the fact you can drop and drag a file into the instructions for employees is frustrating.
The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too.
I am a sole trader so I am the only worker but I have to pay for 5 staff that I don’t have.
My overall experience has been great. When i have to call with any question or issues I am always met with professional and friendly staff who always go above and beyond to help me.
This is very confusing and causes more work if we are not logged in.
I have been very happy with the overall system and the support and help that I get from the team. It has helped me streamline the business and it also is helping me with EVV.
Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end.
Rosemark tech department respond very quickly to messages. The dept is very helpful, very polite, and very positive and willing to help.
I don't think there are any features that are missing or coul be improve at this time. I don't find aspects of the softwear that are difficult to use.
Rosemark has great training videos and a wonderful users guide. The best thing about this system is that Rosemark truly listens to feature requests.
I wish you could get past the HIPPA requirement for logging out every so often. It is frustrating to say the least.
Debbie: Hi, I'm Debbie. I am the owner and director of a senior home care company, and I give Rosemark scheduling a five out of five. When we started our company in 2008, there were several different scheduling programs to choose from. After interviewing several and meeting with several at a conference, we landed on Rosemark System because Rosemark offered the highest internet technology at the time. In 2008, Rosemark was the only system that was completely online. That was important to us, and the reason that we chose them. Rosemark has stayed on top of advancing technology, and we are still happy with their services in 2020. Rosemark is very user-friendly. Myself and my employees are all over the age of 50, and we have had no problem integrating into Rosemark, training with Rosemark. They offer ongoing training on a weekly basis. They have a very easy to use system, a user guide system. They've really been easy to use. If you're looking for a system, I would encourage you to ask the questions, where is the tech department? If I call Rosemark and I want to have a new system, or a new option added, I'm talking to the place where the techs are. I'm not getting an answer of, "I'll put a ticket in for that." That's that's not what happens with Rosemark. when you call, the person you're talking to fully understands every aspect of the system, knows what's available, knows what is currently on their list of upcoming features. Very often when we ask for a feature, it's on the list and coming up soon, and they're quick to turn those around. It is a technology world, so I'm not saying they turn it around in a day, but they'll turn it around in a couple of months and you'll have the features that you need.
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