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We serve nonprofits and cultural attractions like museums, zoos and science centers that manage ticketing, admissions, memberships, registrations, reservations, fundraising and merchandise sales.
Raklet empowers all kinds of organizations, regardless of their industries. Our platform heavily focuses on contacts, messages, and payment solutions.
Customer forward information is helpful and reporting is easy to access. Love it for all our properties.
Back office management is difficult. Customer service and training from Doubleknot has been poor.
I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists.
Accounting system needs work, does not work well for accrual based accounting system.
The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors.
From the beginning, customer service has been lacking. When the promised trainer never showed up during the initial start up, we were in trouble.
Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs.
Try linking a checking account and the service fees can be avoided (usually).
As much as I love the platform, It's the support that will ultimately make the difference with even the best of ssoftwares. It's not when everything is perfect that this matters.
An event organiser is unable to cancel an attendee from the app. Probably the most frustrating thing was that I was still in my trial stage, but had to pay to use the features that I wanted to test.
The Customer service is wonderful and at hand to support you through whatever your concerns are. Great Product and highly recommended.
Terrible customer service and you have to pay to use the main features.
Raklet is a great company with a great platform and even better customer support. This is what reflects my 5 stars everywhere.
They are very slow to return emails or to address the issues. Things would randomly go wrong - and no recourse was offered, much less apologies offered.
The Raklet team is very friendly and is willing to help and assist with any adaptions and where ever possible. Their development prices are quite competitive.
The summary of payments is difficult to read. The list is by payment date and not by activity payment.
Dave: Hi, I'm Dave. I'm the founder and principal at Watermark Business Partners, and I'm using Raklet to put together a community for my clients and partners. I give these guys five stars, because the functionality is really, really strong for such a cost-effective and reasonable entry-level platform. I'm excited to get this in place and really impressed and encouraged by what I've seen so far. So as far as other alternatives, I think the one piece that I'm using elsewhere is the learning and online course digital content component. So for that right now, I am looking at Easy Course. Also, I use sessions for my online meetings and bookings, webinars, all that kind of stuff. So I think there's an opportunity here to maybe bring some of these tools together into one place, but for me right now, from a directories and community component, I think Raklet's a really good, easy to implement, robustly solutioned starting point, and I like what I see. So for me, I chose Raklet because I'm new to this. I've never built something like this before. I'm not someone with a tech background. I come from a big corporate, a former banker who is new at the entrepreneurship thing and is even worse at technology. So as a newbie, I couldn't justify a big investment, but at the same time, I didn't want to go with something half-baked to the market. So I thought their pricing approach and value proposition was really reasonable. I don't mind commission payment on payment processing. I think that's fair. But some of the other bigger guys out there, like Brilliant Directories is another example that I considered, some of them are quite expensive, and I need to get comfortable before I can justify that investment. And right now with Raklet, I think it's a great place to start and really, really reasonable. I'm not fully. I haven't deployed the tool yet, but from an onboarding perspective, they do have fairly strong community supports and resources available online, so I've been impressed by that. Some maybe take a little bit of digging to find online, but that's, I think, often the case with just put anything. There's more than I probably expected and perhaps more meaningful, the tool is sufficiently easy to use, that I haven't found myself looking for help very often in the first place, which is really the key. So my number one recommendation for others considering Raklet would just be to really go through all the learning material first, and I think the onboarding process will be a lot smoother. There's a lot of great content there, and I found that even though I was able to figure things out for myself as I went, I think it would have gone a lot faster if I had taken the time to look at their resources, because they're really impressive and shouldn't be taken for granted.
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