ProClass vs Panorama : Which is a better fit?

The technical support from ProClass is outstanding. The trainers are also very polite and supportive -- best technical support I've received in years.

Another difficulty that we had to discover for ourselves had to do with different accounts using the same email address - "Forgot password" does not work properly.

I am still discovering features and as I can I add them to my knowledge base. I truly appreciate their kind and encouraging customer service team that help me with any questions I have.

It's hard to tell if communication between Support and Development is lacking but some of our requests seem to get lost or mistranslated at times.

ProClass has been a huge asset for us. Overall it is a great system, and the support is really outstanding, so we can always count on having answers to our questions.

Far too many of our students complain about not knowing their password and we can no longer provide that to them.

It has been a great asset to help us manage the array of classes that we offer, and has an array of customization opportunities and features that we didn’t have previously.

Refused to refund my money. Absolute scam - literally any other company will give you a free 30-day trial...Proclass doesn't offer this, obviously because no one would sign up afterward.

Bidding for Good is easy to setup with online auction items and the bidding aspect appears to be easy to use by our bidders so that is a big help.

Rebecca Lynn R

Eastern Northeast Region Sales Associate

I had a lot of trouble this year loading pictures to illustrate my items. I've never encountered so many error messages as I did this year.

The overall experience has been positive and does help us keep track of our donor database and donor amounts, which will help us create a capital campaign and other fund-raising opportunities.

The Smartlists for generating reports are absolutely horrible. I have been using Giftworks desktop for over 13 years.

It's been a great experience, especially having help from [sensitive content hidden],Customer Success Manager, She is extremely thorough and knowledgeable and was able to help me with what I needed.

Renee R

Operations Director

THis product is terrible. We will never use it again.

One of the best features is the ability to copy over previous donated items and revise for the current year. Since we have been using Bidding for Good for over 10 years this saves me a lot of time.

The cloud version was released before it was ready and it is a train wreck.