# Compare Tracker vs Deskpro 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Tracker and Deskpro based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/115913-127288/Tracker-vs-DeskPRO --- # Tracker vs Deskpro Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrackerDeskpro2/4 selected [Tracker](https://www.capterra.com/p/115913/Tracker/)[4.4 (66)](https://www.capterra.com/p/115913/Tracker/reviews/) [Deskpro](https://www.capterra.com/p/127288/DeskPRO/)[4.6 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) [## Tracker](https://www.capterra.com/p/115913/Tracker/)[4.4 (66)](https://www.capterra.com/p/115913/Tracker/reviews/) Starting Price $80.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.3 Customer Service 4.8 Reviews Sentiment Based on [66 reviews](#user-reviews) Positive 63 Neutral 3 Negative 0 [## Deskpro](https://www.capterra.com/p/127288/DeskPRO/)[4.6 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) Starting Price $39.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.3 Customer Service 4.7 Reviews Sentiment Based on [38 reviews](#user-reviews) Positive 36 Neutral 2 Negative 0 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### Intercom 4.5 (1,133) * * * Starting Price $39.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### ManageEngine ServiceDesk Plus 4.4 (231) * * * Starting Price $16.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * Highest Rated ### HappyFox Help Desk 4.6 (92) * * * Starting Price $24.00 Per User,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * ### JIRA Service Management 4.5 (770) * * * Starting Price $20.00 Per User,Per Month Free Trial Free Version * * * User rating 92% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,276 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Not enough reviews Feature ratings Ticket Management \-- Real-Time Notifications NA Third-Party Integrations NA Customizable Fields NA Performance Metrics \-- \--%Fit Not enough reviews Feature ratings Ticket Management 4.0 Real-Time Notifications 5.0 Third-Party Integrations \-- Customizable Fields \-- Performance Metrics \-- User satisfaction User satisfaction 4.4 User reviews[66](https://www.capterra.com/p/115913/Tracker/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.2 Customer support 4.8 User satisfaction 4.6 User reviews[38](https://www.capterra.com/p/127288/DeskPRO/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.5 Customer support 4.7 Price starts from Price starts from $80Per User, Per Month - Free version - Free trial Price starts from $39Per User, Per Month - Free version - Free trial Best for Best for We serve any organization that needs to manage issues more efficiently and professionally. Best for Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs. ## User reviews Pros & cons Not enough reviews Not enough reviews ## User interface [Tracker](https://www.capterra.com/p/115913/Tracker/) 4.42 (66) [Deskpro](https://www.capterra.com/p/127288/DeskPRO/) 4.58 (38) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Tracker 16/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/115913/Tracker/#features) Deskpro Top features 35/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Automation - Workflow Management [See all features](https://www.capterra.com/p/127288/DeskPRO/#features) ### Recognition No recognitions have been awarded to Tracker No recognitions have been awarded to Deskpro ### Deployment & support Tracker Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deskpro Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Tracker - By PhaseWare - Located in United States - Founded in 2005 Deskpro - By Deskpro - Located in United Kingdom - Founded in 2002 ## Popular Comparisons [Deskpro](https://www.capterra.com/p/127288/DeskPRO/)[4.58 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $39/month Price $115/month 4.5 Features 4.4 4.3 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/127288-164283/DeskPRO-vs-Zendesk) [Deskpro](https://www.capterra.com/p/127288/DeskPRO/)[4.58 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,438)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $39/month Price $19/month 4.5 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-127288/Freshdesk-vs-DeskPRO) [Deskpro](https://www.capterra.com/p/127288/DeskPRO/)[4.58 (38)](https://www.capterra.com/p/127288/DeskPRO/reviews/) vs [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) $39/month Price $25/month 4.5 Features 4.4 4.3 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/127288-136189/DeskPRO-vs-Salesforce)