# Compare Coupa vs Dynamics 365 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Coupa and Dynamics 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/115928-157279/Coupa-vs-Dynamics-365

---

# Coupa vs Dynamics 365 Features and Cost Comparison

Last updated March 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CoupaDynamics 3652/4 selected

[Coupa](https://www.capterra.com/p/115928/Coupa/)[4.0 (130)](https://www.capterra.com/p/115928/Coupa/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Coupa](https://www.capterra.com/p/115928/Coupa/)[4.0 (130)](https://www.capterra.com/p/115928/Coupa/reviews/)

Starting Price

$2500.00/month

Value-for-Money

3.8

Functionality

3.9

Ease of Use

3.8

Customer Service

3.8

Reviews Sentiment

Based on [130 reviews](#user-reviews)

Positive

103

Neutral

11

Negative

16

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,834 reviews](#user-reviews)

Positive

5,147

Neutral

551

Negative

136

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 15,533 reviews from billing and invoicing software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Invoice Creation

3.8

Invoice Processing

3.9

Payment Processing

NA

Credit Card Processing

NA

Quotes/Estimates

NA

\--%Fit

Missing features

Feature ratings

Invoice Creation

4.5

Invoice Processing

4.3

Payment Processing

NA

Credit Card Processing

NA

Quotes/Estimates

NA

User satisfaction

User satisfaction

4.0

User reviews[130](https://www.capterra.com/p/115928/Coupa/reviews/)

Ease of use

3.8

Functionality

3.9

Value for money

3.8

Customer support

3.8

User satisfaction

4.4

User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$2500Per Month

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Spend management platform that assists businesses across automotive, banking, healthcare, and retail, among other industries with direct and indirect spending.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

AR

Aleidy R.

Risk and Assurance Auditor II

> "Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6382004)

MM

Molly M.

Marketing Specialist

> "The invoice organization is confusing, and the steps needed to complete and close out tasks are at times..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7158844)

DM

Denisha M.

Maintenance Administrator

> "Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7167655)

SF

Sergi F.

Customer Service Administrator

> "The implementation took longer than we expected, and getting our non-techy staff to actually use it..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7084429)

CB

Cooper B.

Accounting

> "I like the organization that they provide when uploading invoices for our vendors."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7107845)

TC

Triston C.

Maintenance

> "Coupa can be slightly cumbersome for ordering from the odd one off purchase of items."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6859398)

Mai M.

Managing Director

> "It became incredibly helpful and is now vital part of my invoicing!"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7080312)

VR

Verified Reviewer

Web designer

> "While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6818845)

AR

Aleidy R.

Risk and Assurance Auditor II

> "Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6382004)

SR

Sunita R.

Product Marketing Manager

> "If you have to setup a new purchase order, looking through inventory for a company as large as ours is a..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6444747)

VR

Verified Reviewer

Director

> "e. Single sign in authentications through okta, super secure way of working"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6446549)

PD

Pat D.

Sr. Director

> "Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6816497)

RK

Rajneet K.

Accounts Payable executive

> "I had a really good experience using Coupa as an accounts payable executive."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7017057)

Mai M.

Managing Director

> "I was nervous about learning the program and was worried about a learning curve!"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7080312)

RS

Raj S.

President

> "Streamlined navigation offering comprehensive, single point visibility. "

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6726411)

JH

Jill H.

Writer

> "I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6512840)

AZ

Alexander Z.

CRO

> "It allowed us to work with a large client, and was possible to use."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6679873)

DJ

Doina J.

Accountant

> "I wasted a lot of my time to create a profile (1 hour)."

[See full review](https://www.capterra.com/p/115928/Coupa/#SoftwareAdvice___6515220)

DD

Dilip D.

Senior QA Engineer - Salesforce

> "The way it is implemented is very User friendly and it can be integrated with other tools as well."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6607898)

SF

Sergi F.

Customer Service Administrator

> "That said, getting there wasn't fun."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7084429)

Matthew P.

Founder

> "The platform is easy to use and will save you time on invoicing."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6743063)

CC

Candice C.

Senior Project Manager

> "The product, customer experience & user interface are all terrible, Not to mention all Customer Service..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6500472)

ES

Ellie S.

Senior Marketing Campaigns Lead

> "I was glad to be able to submit my expenses and it was thorough"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6782589)

SH

Shannel H.

Dispatch

> "Hard to navigate throughout the program."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7012351)

ZH

Zachary H.

EHS Manager

> "Relatively easy to use product, little difficulty using it once you get used to the features."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6801244)

DJ

Doina J.

Accountant

> "It asks information that is not relevant"

[See full review](https://www.capterra.com/p/115928/Coupa/#SoftwareAdvice___6515220)

ZH

Zachary H.

EHS Manager

> "Relatively easy to use product, little difficulty using it once you get used to the features"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6801244)

DJ

Doina J.

Accountant

> "The customer service didn't help at all. "

[See full review](https://www.capterra.com/p/115928/Coupa/#SoftwareAdvice___6515220)

BY

Brittany Y.

Manager

> "It is pretty easy to search through past invoices and drill down for more information."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6336088)

AR

Andrew R.

CEO

> "Multiple errors mean it is impossible to oboard. "

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6497851)

NS

Nathalie S.

Broker Assistant

> "I love that this is a comprehensive solution for all supply chain needs."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6258603)

VR

Verified Reviewer

Director

> "It tends to have a broken path"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6446549)

SDS

Sekou Djibril S.

Fondateur Président de CSK

> "Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4615819)

AR

Andrew R.

CEO

> "Inpossibke to use as there are so many errors. "

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6497851)

BB

Bhavik B.

CMMS Specialist

> "Keep records of all your data which opens endless opportunities of business optimization."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4230676)

SH

Shannel H.

Dispatch

> "Not very user friendly."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___7012351)

SDS

Sekou Djibril S.

Fondateur Président de CSK

> "It can help businesses save time, reduce errors, and make more informed decisions."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4615819)

ML

Mathieu L.

Recruiter

> "It's not really intuitive and the process can be very long"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6715681)

SDS

Sekou Djibril S.

Fondateur Président de CSK

> "Coupa is a very effective expense management software that offers many benefits for businesses."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4615819)

WS

Whitney S.

Senior Director

> "I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4785800)

SDS

Sekou Djibril S.

Fondateur Président de CSK

> "Overall, Coupa software is a great solution for companies looking to improve their expense management."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4615819)

ES

Ellie S.

Senior Marketing Campaigns Lead

> "ux and it’s complicated to use"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6782589)

BB

Bhavik B.

CMMS Specialist

> "It is easy to use for day to day activities, featuring filters to save ample time kn searing activities."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4230676)

PG

Patrick G.

Consultant

> "The primary thing is that Coupa has a really expensive pricing structure."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6215783)

Hossain Md S.

Customer Manager

> "Coupa Expense has been a great software for our company to manage the spent smartly with a full proof..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___3309610)

OE

Oliver E.

Market Research Manager

> "It's not very intuitive to use and can be quite difficult to understand what to enter if you're only an..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___6055185)

VR

Verified Reviewer

Safety specialist

> "The user interface is good and it allows real time tracking of your transactions."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___2945706)

JS

Joshua S.

Owner

> "Invoices never get paid on time."

[See full review](https://www.capterra.com/p/115928/Coupa/#SoftwareAdvice___6250725)

Hossain Md S.

Customer Manager

> "As an organisation, we really appreciate this platform and would like to suggest others to use this..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___3309610)

SO

Sandra O.

Admin

> "HORRIBLE, UNABLE TO COMMUNICATE, we do plumbing services for $ 295.00, but I have to pay coupa $ 549 to..."

[See full review](https://www.capterra.com/p/115928/Coupa/#GetApp___4866490)

Ep

Eyüp Ö.

Industrial Engineer

> "I think the security systems are also good"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___3476660)

BB

Bhavik B.

CMMS Specialist

> "Multilevel approval stages are time consuming."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4230676)

MM

Md M.

Corporate Affairs Manager

> "At NAC, we are happy with the performance."

[See full review](https://www.capterra.com/p/115928/Coupa/#SoftwareAdvice___3315275)

VR

Verified Reviewer

Finance associate

> "Sometimes it hangs and does not respond but it happens rarely"

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4048073)

EA

Erika A.

Product Development and Procurement

> "Overall, Coupa makes the RFx process faster, easier, and more objective, thus yielding better results."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___2469334)

VR

Verified Reviewer

Billing Specialist

> "It is also frustrating that the system will not let you recall, void, or dispute an invoice that may..."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___2959913)

Ep

Eyüp Ö.

Industrial Engineer

> "They are very good at billing."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___3476660)

MM

Md M.

Corporate Affairs Manager

> "Coupa Expense is one of the updated expense management softwares and I do not find anything as..."

[See full review](https://www.capterra.com/p/115928/Coupa/#SoftwareAdvice___3315275)

BR

Barbara R.

Consultant

> "Coupa is a reliable software, with good security measures."

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___2454956)

WS

Whitney S.

Senior Director

> "Well...so far all of the "help" via chat has not been helpful. "

[See full review](https://www.capterra.com/p/115928/Coupa/#Capterra___4785800)

[View Reviews](https://www.capterra.com/p/115928/Coupa/reviews/)

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

Zakaria G.

AQA

> "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

Blake A.

IT Technician

> "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Blake A.

IT Technician

> "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

VR

Verified Reviewer

CEO

> "Sometimes it becomes slow and there are random bugs with invoicing and bank sync."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

AV

Arne V.

Controller

> "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

JP

Jonathan P.

Digital Content Specialist

> "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

Blake A.

IT Technician

> "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745)

Breanna G.

Onboarding Coordinator

> "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

VR

Verified Reviewer

Sales Specialist

> "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

SS

Sarita S.

Lead software engineer

> "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MS

Martina S.

VP

> "It often feels like a system built for administrators rather than everyday users."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

BL

Byron L.

Software Developer

> "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

JP

Jonathan P.

Digital Content Specialist

> "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

VR

Verified Reviewer

Full Stack Developer

> "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819)

Breanna G.

Onboarding Coordinator

> "Training new staff on it is difficult."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

MB

Matt B.

Senior Software Engineer at JEOL USA

> "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

[Coupa](https://www.capterra.com/p/115928/Coupa/)

4.02 (130)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,834)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Coupa

11/50

-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Receipt Matching
-   Backup and Recovery
-   Billing Portal
-   Bulk Send
-   Client Management
-   Compliance Management
-   Contact Database
-   Contingency Billing
-   Credit Card Processing
-   Credit Note
-   Customizable Branding
-   Customizable Invoices
-   Customizable Reports
-   Customizable Templates
-   Document Management
-   Dunning Management
-   Duplicate Detection
-   Dynamic Pricing
-   Email Management
-   Event Logs
-   File Encryption
-   File Sharing
-   Financial Management
-   Fraud Detection
-   Generative AI
-   Hourly Billing
-   Invoice Creation
-   Invoice History
-   Invoice Processing
-   Master Data Management
-   Mobile Payments
-   Multi-Currency
-   Multi-Language
-   Online Invoicing
-   Payment Processing
-   Project Billing
-   Projections
-   Purchase Order Management
-   Purchasing & Receiving
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Reminders
-   Reporting & Statistics

[See all features](https://www.capterra.com/p/115928/Coupa/#features)

Dynamics 365

Top features

17/50

-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Automated Receipt Matching
-   Backup and Recovery
-   Billing Portal
-   Bulk Send
-   Client Management
-   Compliance Management
-   Contact Database
-   Contingency Billing
-   Credit Card Processing
-   Credit Note
-   Customizable Branding
-   Customizable Invoices
-   Customizable Reports
-   Customizable Templates
-   Document Management
-   Dunning Management
-   Duplicate Detection
-   Dynamic Pricing
-   Email Management
-   Event Logs
-   File Encryption
-   File Sharing
-   Financial Management
-   Fraud Detection
-   Generative AI
-   Hourly Billing
-   Invoice Creation
-   Invoice History
-   Invoice Processing
-   Master Data Management
-   Mobile Payments
-   Multi-Currency
-   Multi-Language
-   Online Invoicing
-   Payment Processing
-   Project Billing
-   Projections
-   Purchase Order Management
-   Purchasing & Receiving
-   Quotes/Estimates
-   Real-Time Data
-   Real-Time Reporting
-   Recurring/Subscription Billing
-   Reminders
-   Reporting & Statistics

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

Coupa is recognized as a top-rated tool in 2 Capterra Shortlist reports

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Coupa

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Coupa

-   By Coupa Software
-   Located in United States
-   Founded in 2006

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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Features

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Contact vendor for pricing

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Contact vendor for pricing

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