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American businesses with 1-500 employees, as well as accountants who provide payroll services to their clients.
Zenefits serves SMBs of all sizes; from 1 to 5 employees, to businesses with 1000+ employees.
I have been pleased overall. Easy to use, the reports/ tax filings packages are great and I have had terrific interaction with support who are always willing to help.
Frustrating to have a long delay - "bank days" from entering payroll to pay date/direct deposit. Since all electronic transactions, makes no sense that weekends are excluded in that timeframe.
Its super easy and quick to set up and use. Customer service is super responsive and helpful.
I have had "missing" payroll that no one can explain, then it's up to me to figure out the taxes and manually put in QuickBooks. Caused me a lot of trouble multiple times last year.
I appreciate the ease of use, the outstanding customer service, and the price point is great.
I was very upset Patriot neglected to file correctly, causing me to incur penalties and interest, and then they had the audacity to blame me for the error.
The software has a clean, easy to navigate home page. It has been great and helping me manage employees and make changes to my employee’s pay rate and benefits.
Unable to pay Salary Employees a percentage of their pay if they resigned or are terminated during a pay period.
I really like the hiring, background checks, and HR benefits integration. These features simplify our work, give us a professional appearance, and provide great benefits to our customers.
I am *so* disappointed with how far the product, customer support, and overall experience have fallen.
Users have reported feeling supported and motivated by connecting with other like-minded individuals who are also working towards improved health and wellbeing.
Not a lot of options to customize. Unable to add employees to an off-cycle after it's been created which means you have to start over or add an additional off-cycle to capture a missed employee.
Switching back and forth between your personal user dashboard as well as the admin dashboard is very nice. The reports are great and the customizable reports are perhaps its greatest quality.
Some hiring documents generated contain risky errors. The information presented is not customizable enough for most businesses.
The Help and online FAQs are extensive and extremely helpful as is the help desk and response time. Payroll is a breeze, open enrollment for benefits is smooth and the Time Off module is wonderful.
RUN to a different company. Zenefits is truly the worst.
Balwant S: This is Balwant. I am an administrator for a real estate company. I'm helping them with the payroll. I selected Payroll based on my search and I give them five out of five. We were using actually an actual payroll service instead of using the software. It was too expensive. I basically did a search on internet and based on the description, based on the services, based on the cost, I add my own, thought the Patriot Payroll was the best. Starting with the Payroll was very easy and most of the stuff I was able to do at my own. Wherever I needed help, they had an excellent customer support. I will suggest anybody who would like to use a payroll service, especially small companies, use the Patriot Payroll.
Shawn: My name is Shawn. I am an IT solutions architect. For Zenefits, I give them five out of five. And for more reviews like this click below. As a small business we didn't have an HR platform and we were considering to use something to make our lives a little bit easier. Our payroll vendor Paychex had a pay Flex platform, but it just seems too cumbersome, too complicated. And after reviewing that we said there has to be something easier and we started looking around and that's when we found Zenefits. Our reason for choosing Zenefits was, one, it was extremely easy, very intuitive in terms of how everything flowed in for employee creation, handbook creation, everything seemed to be in place. And we're just plugging our information in as opposed to some of the other platforms where you had to create everything from scratch. As a small business, it was also important for us to have our costs low and Zenefits was great for us to be able to bring in just the four employees and not feel that we're paying for an enterprise class HR platform when we were just a small business. Onboarding with Zenefits was fairly easy, was fairly simple. Like I said earlier, that it was extremely intuitive. So I want to say 90% of that was just on our own. And when we did reach out to Zenefits, the staff and the help desk seemed to be fairly connected with what our small business needs were. So yeah, it was fairly intuitive for us to do it on our own. If you're a small business and you want to have the feel and management of enterprise businesses and you want to have a proper HR department and you want to have the knowledge base, the industry expertise that goes behind everything that a small business entrepreneurs don't have the bandwidth for, the Zenefits is a great platform.
Prioritize real-user-identified key features according to your needs to find your best fit.
Patriot Payroll
TriNet Zenefits
Top FeaturesPatriot Payroll
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