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American businesses with 1-500 employees, as well as accountants who provide payroll services to their clients.
Vertex leverages a 40-year singular focus on tax technology to develop solutions and services to support business growth for companies of all sizes around the world.
Patriot Software reached out to me as a professional bookkeeper and I am glad I responded to them - the service has been great and flexible so far.
Frustrating to have a long delay - "bank days" from entering payroll to pay date/direct deposit. Since all electronic transactions, makes no sense that weekends are excluded in that timeframe.
I love how it's visually easy to understand, and there are a lot of help features. It's nice too that when I have a question, it seems like I never wait very long at all for someone to help me.
Unable to pay Salary Employees a percentage of their pay if they resigned or are terminated during a pay period.
Simply awesome! as I said Im happy I know abojt Patriot, I save lots of time and money by doing it myself.
I have had "missing" payroll that no one can explain, then it's up to me to figure out the taxes and manually put in QuickBooks. Caused me a lot of trouble multiple times last year.
I appreciate the ease of use, the outstanding customer service, and the price point is great.
I was very upset Patriot neglected to file correctly, causing me to incur penalties and interest, and then they had the audacity to blame me for the error.
The customer support and ease of use has been fantastic. I have had to call Vertex for support, for recommendations on doing things and for knowledge on the product.
There are sometimes outages, since we are using a cloud based product, and those do cause some orders to go through without the correct taxes being charged.
The customer service people are also exceptionally friendly and the Exchange provides a great opportunity to network with them and fellow colleagues.
Single point of failure. If any part of the connection to Vertex is down the ERP system is unable to complete jobs.
Vertex Cloud has a very easy to use and comprehensive user interface, a robust product mapping capability, and the ability to user test within the interface.
The only thing that we don't like is being charged a minimum fee if we do not use the software in any given month.
I like the ability to run reports and see all of my data so I can manage it myself, in addition to taking advantage of the reporting functionality.
Customer service is all by e-mail and it's poor.
Balwant S: This is Balwant. I am an administrator for a real estate company. I'm helping them with the payroll. I selected Payroll based on my search and I give them five out of five. We were using actually an actual payroll service instead of using the software. It was too expensive. I basically did a search on internet and based on the description, based on the services, based on the cost, I add my own, thought the Patriot Payroll was the best. Starting with the Payroll was very easy and most of the stuff I was able to do at my own. Wherever I needed help, they had an excellent customer support. I will suggest anybody who would like to use a payroll service, especially small companies, use the Patriot Payroll.
Prioritize real-user-identified key features according to your needs to find your best fit.
Patriot Payroll
Top FeaturesVertex
Patriot Payroll
Vertex
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