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Good control over who can see and do what. Easy to understand dashboard with drill down details provides the ability to see the big picture and back it up with fine detail.
The product also needs to change the dashboard as this does not represent reality and often provides a negative view of the position. This is often perceived as a failing of the product by management.
Excellent support from Flexera including adding new applications to the recognition library upon request. Great new BI functionality with customisable dash boards and visualisations.
I have not seen any technical customer service which is more worst than Flexera. For high priority tickets to they don't respond 15 days.
It's amazing just how much this tool can interface with. So many connectors to pull in data from various sources.
And it needs a discovery agent for when new non-windows servers are created that are missing Flexera agents.
A highly useful platform to build an IT asset management system on. Once integrated with business processes, the tool can easily provide compliance position information without extensive effort.
It needs batch reporting capability of errors reported online, e.g., this licence isn't covered by support and maintenance.
LicenseSpring has been a great company to work with. Their team is responsive and the product is amazing.
Also limited view on license usage history. LicenseSpring has helped get around these issues though, so they are only minor concerns.
The software is outstanding, and the customer service and support is simply the best.
Given what we've been doing internally to get that sorted out, I'm not surprised.
Easy integration, reliability, user friendly web interface. Good Interface Documentation.
The portal is, in the main, adequate, it can take one or two more clicks to find the information you want sometimes but we haven't found much to complain about.
Great SDK, very well documented. Their development support is outstanding.
FlexNet Manager Suite
LicenseSpring
Top FeaturesFlexNet Manager Suite
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LicenseSpring
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