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xMatters vs TOPdesk: Which is a better fit?

Updated on January 12th, 2025
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Summary
Features in Incident Management
23
43
  • Disaster Recovery
  • Email Alerts
  • Event Logs
24
Best performer
43
  • Audit Trail
  • Customizable Reports
  • Forms Management
User satisfaction
4.5
User reviews137
Ease of use
4.5
Functionality
4.4
Value for money
4.3
Customer support
4.7
4.4
User reviews96
Ease of use
4.3
Functionality
4.3
Value for money
4.3
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!

TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
116750
5 screenshots
127562
5 screenshots

xMatters

23/43
  • Audit Trail
  • Communications Management
  • Corrective and Preventive Actions (CAPA)
  • Customizable Reports
  • Data Visualization
  • Document Management
  • Forms Management
  • Investigation Management
  • Issue Management
  • IT Incident Management
  • Monitoring
  • On Call Scheduling
  • OSHA Compliance
  • Risk Alerts
  • Risk Analysis
  • Risk Assessment
  • Safety Incident Management
  • Service Level Agreement (SLA) Management
  • Status Tracking
  • Ticket Management
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Audit Management
  • Compliance Management
  • Customizable Templates
  • Disaster Recovery
  • Email Alerts
  • Event Logs
  • Incident Reporting
  • Maintenance Scheduling
  • Mobile Alerts
  • Multi-Channel Communication
  • Multi-Language
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Reminders
  • Self Service Portal
  • Single Sign On
  • Task Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Incident Management Software Features -

TOPdesk

Top Features
24/43
Show Incident Management Software Features +

xMatters

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TOPdesk

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xMatters
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TOPdesk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
xMatters
  • By xMatters
  • Located in United States
  • Founded in 2000
TOPdesk
  • By TOPdesk
  • Located in Netherlands
  • Founded in 1993
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