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Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!
TOPdesk is a service management platform for IT service desks at organizations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.
Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community.
Integraiton is no tout of box for our Control M version.
The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
It can get frustrating if you don't properly change it.
I work for a major Fortune 50 company in the last 10 years we have tried 3 different systems. We have found that xMatters have great customer support and the staff has been very helpful.
The Android App is a little weird to get set up.
Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.
No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production.
TOPdesk is a quality solution, supported by quality people and at a very affordable price.
The worst part about topdesk, is learning how to use it.
This has been a great innovation and development. Great customer support, which is really important.
It has some limitations regarding chart building. The change process is confusing and requires regular guidance.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
The Actions and Events module needs a steep learning curve to learn and use properly, and can at times be very frustrating when triggers don't work properly.
This helps in collaborating without having to start explaining things from the beginning. One of the features which I really love, is the ability to prioritise and categorise workload.
We have a useability issue with Firefox and the operator console where an "X" character is not recognized. This will be solved by an update, but in the meantime it is annoying.
xMatters
TOPdesk
Top FeaturesxMatters
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TOPdesk
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