# Compare BombBomb vs Wati 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare BombBomb and Wati based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/117295-204314/BombBomb-vs-WATI

---

# BombBomb vs Wati Features and Cost Comparison

Last updated May 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BombBombWati2/4 selected

[BombBomb](https://www.capterra.com/p/117295/BombBomb/)[4.4 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

[## BombBomb](https://www.capterra.com/p/117295/BombBomb/)[4.4 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/)

Starting Price

$36.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.1

Customer Service

4.3

Reviews Sentiment

Based on [131 reviews](#user-reviews)

Positive

117

Neutral

5

Negative

9

[## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [203 reviews](#user-reviews)

Positive

189

Neutral

1

Negative

13

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 896 reviews from customer engagement software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Email Management

NA

Content Management

3.8

Engagement Tracking

NA

Social Media Integration

NA

CRM

\--

\--%Fit

Missing features

Feature ratings

Email Management

NA

Content Management

NA

Engagement Tracking

NA

Social Media Integration

NA

CRM

4.7

User satisfaction

User satisfaction

4.4

User reviews[131](https://www.capterra.com/p/117295/BombBomb/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

4.1

Customer support

4.3

User satisfaction

4.6

User reviews[203](https://www.capterra.com/p/204314/WATI/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

$36Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

BombBomb serves professionals and teams across a variety of industries that rely on strong, personalized communication to build and maintain relationships with prospects and customers.

Best for

The AI-Powered Customer Engagement Platform built for Revenue Growth.

## User reviews

Pros & cons

JH

Josh H.

Owner

> "Made us look pretty cheap to clients."

[See full review](https://www.capterra.com/p/117295/BombBomb/#SoftwareAdvice___6642280)

MO

Melissa O.

Loan Officer

> "So now I'm going to have to pay for a month subscription I can't use as well as a new camera or to fix my..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#GetApp___6344414)

Jacob P.

CRM Director

> "For us, the ability to integrate with our CRM and teach our sales team to use the tool effectively was so..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___4863684)

JH

Josh H.

Owner

> "They said “too bad” and wouldn’t refund the transaction."

[See full review](https://www.capterra.com/p/117295/BombBomb/#SoftwareAdvice___6642280)

Jacob P.

CRM Director

> "In digital and email marketing, the ability to create a personal connection has become so important."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___4863684)

JH

Josh H.

Owner

> "They wouldn’t refund anything back to us."

[See full review](https://www.capterra.com/p/117295/BombBomb/#SoftwareAdvice___6642280)

SM

Stacy M.

Office Admin

> "We love bombbomb for video recruiting emails and for event invites."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___6034814)

MO

Melissa O.

Loan Officer

> "They said too bad, go buy another camera. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#GetApp___6344414)

LS

Lisa S.

Owner

> "I love that it integrates with follow up boss, our contact management system, that has been amazing for..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3817927)

JH

Josh H.

Owner

> "I immediately called them and said I didn’t want it."

[See full review](https://www.capterra.com/p/117295/BombBomb/#SoftwareAdvice___6642280)

LS

Lisa S.

Owner

> "It has also been great for training purposes for me with our team members, I can sent instructional videos..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3817927)

LS

Lisa S.

Owner

> "That's one of the thing that is a concern for me is that Shaw email accounts and Hotmail accounts seem to..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3817927)

RS

Rachel S.

Transaction Coordinator

> "This allows us to send engaging, informative videos to our clients. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3861705)

KC

Kristy C.

Resource Marketer

> "I often have to use a YouTube video for embedding if they don't accept Bombbomb's code. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3815929)

JH

Jacob H.

Marketing Specialist

> "BombBomb was a great resource during Covid times, where we had the ability to send videos to homeowners to..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2969348)

KR

K R.

Customer Service Rep.

> "Not easy to find previous email search without scrolling."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___6227345)

Ed B.

Reator

> "The ability to directly integrate with Gmail and the CRM I use. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___4274210)

MS

Monika S.

Realtor

> "Will not set up an appointment to walk you thru anything. When I first signed up, someone did walk me..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___4766127)

TB

Tasha B.

INDEPENDENT SALES DIRECTOR

> "Very easy to learn, implement and create your own emails for branding your business to communicate with..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3701451)

LS

Lisa S.

Owner

> "The service with bomb bomb is second to none. If I ever have a question, and I pick up the phone and call..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3817927)

AH

Ali H.

Listing Coordinator

> "It is also helpful to screen record tutorials for clients to provide support."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3546868)

LS

Lisa S.

Owner

> "So that is too bad and I know that there is a certain percentage of our clients that aren't receiving our..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3817927)

JRA

Juan Ramon A.

Real Estate Agent

> "This product is very easy to use; I use it nearly everyday to send out prospecting videos and also to..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3527250)

KC

Kristy C.

Resource Marketer

> "I also don't like that emails don't have folders. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3815929)

MH

Marcy H.

Operations Manager

> "The video componant was easy to use."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___6220745)

KC

Kristy C.

Resource Marketer

> "The one thing I don't like is the code that I get to embed. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3815929)

KC

Kristy C.

Resource Marketer

> "This works great for calling people right when they see my marketing. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3815929)

NS

Nick S.

Business Development

> "Integration with Google is a little clunky at times."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2869747)

DC

Douglas C.

Business Development Advisor

> "Bombbomb integrated with the team quite nicely."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3633275)

Billy S.

Insurance Agent

> "The editing features are limited and some of the video guides are old so some things aren’t the same when..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2713579)

AH

Ali H.

Listing Coordinator

> "I highly recommend it and it integrated with my CRM (CHIME) seamlessly."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3546868)

NS

Nick S.

Business Development

> "Seems to freeze / require a refresh"

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2869747)

TS

Timothy S.

Realtor

> "It is easy to use, has been incorporated to my CRM for ease of use. "

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3845730)

LAL

Leigh Ann L.

Sales Director

> "Bomb Bomb isn't worth the headache."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3301242)

JH

Jacob H.

Marketing Specialist

> "BombBomb is a great tool to remotely connect with customers in a safe and effective way."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2969348)

CA

Cody A.

Financial advisor

> "also when you (send) and e-mail when this happens it does not get delivered."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2182702)

DO

Duaine O.

President

> "You can easily explain and answer your clients questions and help them make buying decisions."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___3489187)

JA

Joe A.

Owner

> "I keep saying that you must be doing some level of video prospecting or you have zero change of..."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2808396)

DK

Diane K.

Realtor

> "I love the "skins" you can use"

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___4249395)

Grant B.

Owner

> "I think it is a bit expensive for what it does."

[See full review](https://www.capterra.com/p/117295/BombBomb/#Capterra___2281297)

[View Reviews](https://www.capterra.com/p/117295/BombBomb/reviews/)

VR

Verified Reviewer

Owner

> "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

VR

Verified Reviewer

CEO

> "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885)

VR

Verified Reviewer

Associate

> "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609)

KKJ

Kaushal Kumar J.

Zoho Developer

> "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can be..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628)

VR

Verified Reviewer

Owner

> "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

SA

Sulimam A.

Designs kitchen

> "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028)

JJ

Jonathan J.

DevOps Engineer

> "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587)

Yashraj J.

IT Manager

> "Its server issue, most of the time its shows timeout or no conversation found."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352)

RK

Ruth K.

Tuition Manager

> "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236)

AB

Aaron B.

Co-founder

> "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

RJ

Rohit J.

Senior Cruise Counsellor

> "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776)

MC

Marco C.

CEO

> "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541)

SbF

Sébastien F.

Cofounder

> "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents,..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467)

RS

Royston S.

Digital Marketing Manager

> "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to reply."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671)

HM

Hardik M.

Senior Project Manager

> "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740)

VB

Vinod B.

Community Associate

> "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346)

OK

Onkar K.

Director

> "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724)

MC

Marco C.

CEO

> "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541)

AJ

Atul J.

Sales Manager

> "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303)

MK

Manjunath K.

Director

> "Android app is slow, it takes a lot of time to open app from notification bar."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762)

MC

Mayan C.

Founder

> "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480)

Samson F.

Marketing Lead

> "Also, the human customer support are relatively slower compared to others."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031)

SY

Sonik Y.

Founder's office

> "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273)

ML

Mitul L.

Manager

> "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194)

PM

Prithvi M.

Marketing Manager

> "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693)

AV

Akshay V.

Founder

> "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933)

ML

Mitul L.

Manager

> "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194)

TMAHT

Tarek Mohamad Al Haddad T.

manager

> "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090)

Gagan S.

Business head

> "It helps in online tracking of work."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603)

MC

Marco C.

CEO

> "The credit system is not clearly explained, making it difficult to understand what you are actually paying for."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541)

AS

Ayush S.

Director

> "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous help..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696)

AK

Ashid K.

Digital Marketing Team Lead

> "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774)

MK

Manjunath K.

Director

> "You can easily create a lot of automation and integrate internal tools to send customer specific messages"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762)

AB

Aaron B.

Co-founder

> "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

SK

Sivakumar K.

Manager

> "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567)

AG

Abhinav G.

Founders Office

> "Interface is really updated and difficult to use and slow when dealing with a lot of data."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076)

SK

Sivakumar K.

Manager

> "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567)

DY

Davis Y.

Manager

> "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460)

AJ

Atul J.

Sales Manager

> "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303)

TMAHT

Tarek Mohamad Al Haddad T.

manager

> "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090)

AR

Anuj R.

Director

> "It’s helped us streamline customer support by automating common queries, and we’ve seen a noticeable improvement in how quickly we can respond to..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6476312)

AK

Ashid K.

Digital Marketing Team Lead

> "Sometimes it will not load even if the internet is okay, I think it is a bug or something."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774)

SK

Sivakumar K.

Manager

> "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567)

SJ

Sean J.

PPC Manager

> "The user interface can sometimes be quite clunky, particularly when using the bot builder."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476)

VR

Verified Reviewer

Owner

> "WATI has worked really well for handling support at scale using WhatsApp."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

ZA

Zaid A.

Account Manager

> "Now, I have to cancel my bank card to stop the direct debit."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462)

Kapil G.

Director

> "Looking forward to more customisation of the AI tool, integrating with our own data."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114)

AR

Angad R.

CEO

> "Unable to manage multiple whatsapp numbrs on 1 account"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872)

VR

Verified Reviewer

Associate

> "What I liked most about WATI is how easily it manages WhatsApp conversations in one place."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609)

OK

Onkar K.

Director

> "However these bots can be very simple and complex functions are not possible."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724)

Gagan S.

Business head

> "WATI is great for reaching out to multiple types of customers."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603)

PG

Pratik G.

Partner

> "Editing of contact is not yet easy. And no provision of making payment in INR"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715)

VR

Verified Reviewer

Owner

> "WATI is a trusted and robust platform for WhatsApp Business automation."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

AS

Amit S.

Managar

> "Customer Support and pricing are too high."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667)

Yashraj J.

IT Manager

> "Its very useful but a little bit costly but its giving a lot of features that will enhance your business."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352)

PB

Prasad B.

Web Developer

> "Overall, I think WATI is good, but I am not happy with their user interface or customer service."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402)

JS

Jasvinder S.

Real Estate

> "Wati makes it very easy to manage WhatsApp conversations in one place."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7133404)

AD

Ambika D.

Founder

> "Wati's customer care service is not good."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516)

DM

Diptanil M.

Senior Manager - Operations and Support

> "The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6478546)

PA

Peter A.

CTO

> "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076)

AC

Aneel C.

MD

> "i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6472681)

AB

Aaron B.

Co-founder

> "Save yourself the headache and frustration—this company is not worth your time or trust."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

Samson F.

Marketing Lead

> "Useful product for e-commerce and lead gen."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031)

AB

Aaron B.

Co-founder

> "It's alarming that a company like Meta would associate themselves with such an unprofessional service."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

ML

Mitul L.

Manager

> "It integrates well with CRM systems and provides valuable analytics for optimizing communication."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194)

ZA

Zaid A.

Account Manager

> "impossible to contact, too complicated and no support"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462)

SB

Sumit B.

Business Development

> "The multi-agent dashboard makes handling customer queries smooth & efficient."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6830459)

SG

Sanyal G.

BUSINESS HEAD

> "Poor service, Expensive, Pathetic customer care support"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716)

AD

Akshay D.

Marketing Manager

> "I like most about WATI is there chatbot features which helps to provide automatic replay to customers."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504)

AB

Aaron B.

Co-founder

> "This disregard for my requests is utterly unacceptable."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

RH

Rachit H.

Confounder

> "My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6475395)

Arjun D.

Programs Head

> "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015)

Jaime Andrés C.

CEO

> "The broadcast tools and analytics are also very useful for campaign tracking."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6850732)

GM

Gomathy M.

Founder CEO

> "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618)

BG

Bayo G.

Senior Business Manager

> "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490)

OS

Oliver S.

Director

> "The customer support is an absolute shocker."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537)

Nilay G.

Admin

> "It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6479414)

RV

Ram V.

CEO

> "Competitors may dislike wati for such a beautiful product."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679)

[View Reviews](https://www.capterra.com/p/204314/WATI/reviews/)

## User interface

[BombBomb](https://www.capterra.com/p/117295/BombBomb/)

4.37 (131)

[Wati](https://www.capterra.com/p/204314/WATI/)

4.59 (203)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

BombBomb

Top features

13/42

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Churn Management
-   Communication Management
-   Content Creation
-   Content Management
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer History
-   Customer Portal
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Gamification
-   Generative AI
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Visual Analytics
-   Widgets

[See all features](https://www.capterra.com/p/117295/BombBomb/#features)

Wati

9/42

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Churn Management
-   Communication Management
-   Content Creation
-   Content Management
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer History
-   Customer Portal
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Gamification
-   Generative AI
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Visual Analytics
-   Widgets

[See all features](https://www.capterra.com/p/204314/WATI/#features)

### Recognition

No recognitions have been awarded to BombBomb

No recognitions have been awarded to Wati

### Deployment & support

BombBomb

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Wati

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

BombBomb

-   By BombBomb
-   Located in United States
-   Founded in 2006

Wati

-   By WATI.io
-   Located in Hong Kong SAR China
-   Founded in 2015

## Popular Comparisons

[BombBomb](https://www.capterra.com/p/117295/BombBomb/)[4.37 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/)

vs

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$36/month

Price

Contact vendor for pricing

4.2

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4.3

4.1

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$59/month

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Contact vendor for pricing

4.5

Features

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4.6

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[BombBomb](https://www.capterra.com/p/117295/BombBomb/)[4.37 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/)

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4.2

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4.6

4.1

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[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

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$59/month

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$59/month

4.5

Features

4.5

4.6

Ease of Use

4.6

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[BombBomb](https://www.capterra.com/p/117295/BombBomb/)[4.37 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/)

vs

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$36/month

Price

$59/month

4.2

Features

4.5

4.1

Ease of Use

4.6

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[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

vs

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$59/month

Price

$8.75/month

4.5

Features

4.6

4.6

Ease of Use

4.6

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[BombBomb](https://www.capterra.com/p/117295/BombBomb/)[4.37 (131)](https://www.capterra.com/p/117295/BombBomb/reviews/)

vs

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$36/month

Price

$0

4.2

Features

4.7

4.1

Ease of Use

4.9

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[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

vs

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$59/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

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$36/month

Price

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4.2

Features

4.3

4.1

Ease of Use

4.0

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[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

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4.5

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4.5

4.6

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$36/month

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4.2

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4.5

4.1

Ease of Use

4.7

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[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

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4.4

4.6

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