Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps
Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.
Overall, I really like Kixie PowerCall. It's a great tool for quickly uploading contact lists and super helpful for SDRs as it saves a lot of time with automated dialing.
In the beginning, the software updates were during the day and during my peak calling times. I would have to reload the software and was frustrating.
It’s been great, especially when it comes to becoming a better salesman. The way you can listen to your calls and other peoples calls is extremely helpful.
Integrations with marketing analytics are missing. To be able to track performance from marketing campaigns and see CPA for every call.
On the support side I've been working with [SENSITIVE CONTENT] and he's been amazing. A huge help at customizing and optimizing the tool to fit our specific needs.
I had a hard time starting/learning to use the software.
We have had very few issues with their system and they are always quick to respond and help us with any issues we have. The ease of use and connectivity that Kixie provides is fantastic.
When the dial is up, below where you type in the number is the name of the previous person you called. At first I was confused on who I was calling.
I like that Avaya runs well and does not have many issues or crashes; Overall functionality is great. I like the ease of use with initiating conference calls or a video calls.
I dislike that you could potentially pick up another line by accident, there's a possibility of someone listing to your private call and you won't even notice it.
I like the ability to talk with the customers through a clear and efficient system. It is well integrated with other software needs to provide quality voice interactions.
The phones are very expensive and if one part is broken, you have to buy a completely new phone. The AVAYA one-X software completely disrupts the audio on your computer.
I like that you can measure or keep track of time, very well with this program. An excellent choice for a company who want the most of its employees.
Avaya call audio can sometimes be terrible, especially when used through a Virtual Private Network.
Great for big, small, medium companies, you are able to see in which Aux your personnel is, so you can track their time on their calls or their non productive time, great.
In queue management and attendants unknown tool with most failures.
Jennie Z.: Hi, I'm Jennie, and I am the head of marketing. I would give Kixie a three out of five. And if you wanted to see more reviews like this, click below. Before using Kixie, we were just using Google Voice. We had a few other call tools that we were using as well, such as AnswerConnect. I believe we were using [Sakari 00:00:26] Voice before that, but what really sold us on Kixie was their integration with HubSpot. We chose Kixie because we liked how easily it integrated with HubSpot and then which allowed us to send automated SMS and the HubSpot workflows, and so when we get these leads coming in, our sales reps do try to do their best to try to get to them as quickly as possible. But we know that timing is key and so with Kixie we can send out automated SMS pretty quickly, and then we can say whatever you want within that SMS, which means that we can ask them for the best time to call. On top of that, we also can automate voicemails as well. So there's a few time-saving features that we do like with Kixie. I would definitely give probably, at least a 72 hour buffer with Kixie, especially if you are trying to keep the same office number. There is a bit of a transferring process that takes some time and then there is also a learning curve with Kixie. So [inaudible 00:01:46] Kixie can teach you how to use the app. There's an app version and a desktop version that works together. So it's not the easiest integration or setup process I've seen with a lot of tools, but once you can start going with it, then it's something that you're going to be using every day. I would say with Kixie, there are a few kinks that need to be fixed. I do believe there may be a smaller company than perhaps some of their competitors. Their app can be a little bit funky. What I would recommend really is just to keep up with customer support. I do believe that they can be a bit better with communicating any updates that they're doing. And so whenever there is an issue, reach out to their chat support and they can pretty much get you fixed right away, but having to keep tabs with that, which I wish it was the other way around. So if you like the automations, then I would definitely go with Kixie, but if you are concerned with being with a smaller company or a startup such as Kixie, then I would go for one of the competitors that have everything really ironed out.
Bernard: I'm Bernard, Unified Communications Cloud Consultant. And I rate the Avaya OneCloud UCaaS Service a four out of five. For more reviews and details about the Avaya Cloud Services, click below. Prior to using the Avaya OneCloud UCaaS Service, there was an evaluation of several solutions to replace the legacy of via PBX system. That included solutions, including Microsoft and Zoom and possibly the RingCentral solution. The solution for OneCloud UCaaS was a logical solution based on the recommendations from the resellers and the overall popularity of what is becoming a more cloud oriented service from Avaya. Avaya was chosen because of the familiarity of the Avaya Solutions overall from the reseller involved. It was relatively easy to understand the differences from the traditional solutions to the more of a cloud-based, licensed subscription-based service. And that led to the decision over some of the other alternatives. Switching to the Avaya OneCloud Service was relatively easy as there was an agreement to incorporate some of the new J series phones, which made it very easy to port the numbers, get the employees familiar with the new devices and the new services. And from an administrative perspective, it was easy to move to a subscription-based model without really changing a lot of the overall operations. Overall, it was very, very easy in general. My advice for anyone considering a cloud solution would be to consider what they have currently and then evaluate what their overall future needs are. With respect to the Avaya Solution, it provides a fully featured portfolio of cloud-based services, and you should compare that to Microsoft, for one. If you are a Microsoft shop, having a Microsoft solution is very attractive and will allow you to support a wide variety of different types of devices from Polycom or Poly and many others. If you're using the Avaya Solution, you're going to be really influenced to use Avaya only devices, which are not going to be readily available on other services that you might switch to later, such as 8x8 or others. But generally speaking, if you're a Microsoft shop, Microsoft is a great solution. If you are more into video overall, and that's the basis of how your employees are going to communicate, Zoom and their unified communication solution provides a very cost-effective and popular service used around the world for employees to easily use and learn. But if you are a more of a traditional Avaya-type customer, the Avaya Cloud Service, or OneCloud, is very attractive and can provide you with a fully featured voice and collaboration service along with many of their contact center solutions as well.
Prioritize real-user-identified key features according to your needs to find your best fit.
Kixie PowerCall
Top FeaturesAvaya UCaaS
Kixie PowerCall
--
Avaya UCaaS
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: