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Kixie PowerCall vs Avaya UCaaS: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 4,065 reviews from Call Center users.
% Fit
Missing features
Feature ratings
Call Center Management
4.7
Chat/Messaging
NA
Call Logging
4.8
Call Tracking
4.8
Call Recording
4.8
% Fit
Missing features
Feature ratings
Call Center Management
4.7
Chat/Messaging
4.8
Call Logging
NA
Call Tracking
NA
Call Recording
4.6
User satisfaction
4.7
User reviews282
Ease of use
4.7
Functionality
4.6
Value for money
4.6
Customer support
4.7
4.4
User reviews87
Ease of use
4.3
Functionality
4.4
Value for money
4.2
Customer support
4.2
Price starts from
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Monthly subscription
Free version
Free trial
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Not provided by vendor
Free version
Free trial
Best for

CRM users, Account Executives, SDR/BDRs, Inside sales teams, Enterprise sales teams, sales managers, sales reps

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-02ccf4d6-0406-4762-d89f-08d9776ed041
Jennie Z
Marketing Manager
3.0

Jennie Z.: Hi, I'm Jennie, and I am the head of marketing. I would give Kixie a three out of five. And if you wanted to see more reviews like this, click below. Before using Kixie, we were just using Google Voice. We had a few other call tools that we were using as well, such as AnswerConnect. I believe we were using [Sakari 00:00:26] Voice before that, but what really sold us on Kixie was their integration with HubSpot. We chose Kixie because we liked how easily it integrated with HubSpot and then which allowed us to send automated SMS and the HubSpot workflows, and so when we get these leads coming in, our sales reps do try to do their best to try to get to them as quickly as possible. But we know that timing is key and so with Kixie we can send out automated SMS pretty quickly, and then we can say whatever you want within that SMS, which means that we can ask them for the best time to call. On top of that, we also can automate voicemails as well. So there's a few time-saving features that we do like with Kixie. I would definitely give probably, at least a 72 hour buffer with Kixie, especially if you are trying to keep the same office number. There is a bit of a transferring process that takes some time and then there is also a learning curve with Kixie. So [inaudible 00:01:46] Kixie can teach you how to use the app. There's an app version and a desktop version that works together. So it's not the easiest integration or setup process I've seen with a lot of tools, but once you can start going with it, then it's something that you're going to be using every day. I would say with Kixie, there are a few kinks that need to be fixed. I do believe there may be a smaller company than perhaps some of their competitors. Their app can be a little bit funky. What I would recommend really is just to keep up with customer support. I do believe that they can be a bit better with communicating any updates that they're doing. And so whenever there is an issue, reach out to their chat support and they can pretty much get you fixed right away, but having to keep tabs with that, which I wish it was the other way around. So if you like the automations, then I would definitely go with Kixie, but if you are concerned with being with a smaller company or a startup such as Kixie, then I would go for one of the competitors that have everything really ironed out.

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video-acf57556-0186-4d17-7261-08d9ccb9afae
Bernard G
Cloud Applications Consultant
4.0

Bernard: I'm Bernard, Unified Communications Cloud Consultant. And I rate the Avaya OneCloud UCaaS Service a four out of five. For more reviews and details about the Avaya Cloud Services, click below. Prior to using the Avaya OneCloud UCaaS Service, there was an evaluation of several solutions to replace the legacy of via PBX system. That included solutions, including Microsoft and Zoom and possibly the RingCentral solution. The solution for OneCloud UCaaS was a logical solution based on the recommendations from the resellers and the overall popularity of what is becoming a more cloud oriented service from Avaya. Avaya was chosen because of the familiarity of the Avaya Solutions overall from the reseller involved. It was relatively easy to understand the differences from the traditional solutions to the more of a cloud-based, licensed subscription-based service. And that led to the decision over some of the other alternatives. Switching to the Avaya OneCloud Service was relatively easy as there was an agreement to incorporate some of the new J series phones, which made it very easy to port the numbers, get the employees familiar with the new devices and the new services. And from an administrative perspective, it was easy to move to a subscription-based model without really changing a lot of the overall operations. Overall, it was very, very easy in general. My advice for anyone considering a cloud solution would be to consider what they have currently and then evaluate what their overall future needs are. With respect to the Avaya Solution, it provides a fully featured portfolio of cloud-based services, and you should compare that to Microsoft, for one. If you are a Microsoft shop, having a Microsoft solution is very attractive and will allow you to support a wide variety of different types of devices from Polycom or Poly and many others. If you're using the Avaya Solution, you're going to be really influenced to use Avaya only devices, which are not going to be readily available on other services that you might switch to later, such as 8x8 or others. But generally speaking, if you're a Microsoft shop, Microsoft is a great solution. If you are more into video overall, and that's the basis of how your employees are going to communicate, Zoom and their unified communication solution provides a very cost-effective and popular service used around the world for employees to easily use and learn. But if you are a more of a traditional Avaya-type customer, the Avaya Cloud Service, or OneCloud, is very attractive and can provide you with a fully featured voice and collaboration service along with many of their contact center solutions as well.

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User interface
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Tracking
207
Important
Alerts/Escalation
388
Important

Kixie PowerCall

Top Features
34/41
  • Alerts/Escalation
  • Callback Scheduling
  • Call Transcription
  • Call Whispering
  • Chat/Messaging
  • Surveys & Feedback
  • Voice Recognition
  • Activity Tracking
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Blended Call Center
  • Call Center Management
  • Caller ID
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tagging
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • Contact Management
  • CRM
  • Dashboard
  • Inbound Call Center
  • Interaction Tracking
  • IVR
  • Manual Dialer
  • Monitoring
  • Multi-Channel Communication
  • Outbound Call Center
  • Performance Management
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Call Center Software Features -

Avaya UCaaS

10/41
Show Call Center Software Features +

Kixie PowerCall

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Avaya UCaaS

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Kixie PowerCall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Avaya UCaaS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kixie PowerCall
  • By Kixie
  • Located in United States
  • Founded in 2013
Avaya UCaaS
  • By Avaya
  • Located in United States
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